‘Mrs I’ contacted her insurance company as she was having problems with blocked drains at the front of the property.
Metro Rod are sub-contracted by many insurance companies to attend such issues as Mrs I’s.
On arrival at Mrs I’s property, she was distressed and anxious regarding the blockage of her property. Our engineer assured Mrs I that he would do all he can to locate and eliminate the blockage that was causing her drains to overflow.
Our engineer used his camera to carry out a ‘looksee’ so that he could establish within the pipes and seek out what is in the drains causing the blockage. When the blockage had been located he carried out High Pressure Water Jetting until the blockage had been removed from the drains allowing them to be free flowing again.
On further investigation our engineer established that this particular drain could be looked after by the local authority. He provided Mrs I with the relevant telephone and contact information for her to be able to make further enquiries on her drains.
Mrs I was left with free flowing drains, relevant information she needed and of course had peace of mind that her drains were successfully unblocked and were now free flowing again.
Sometimes at Metro Rod we like to go the extra mile in helping people out.
When we spoke to Mrs I for authorization for her to appear on the website she added that our “engineer was very helpful and that the service was excellent”.
Eng: Shaun Hunter