Get in Touch

SUBMIT

Head Office

Metro Rod

Ashwood Court,

Tytherington Business Park

Macclesfield

Cheshire

SK10 2XF

Have an emergency?

Give us a call

Freephone - 0800 66 88 00

TEXT "DRAINS"

to 60777

Email us

enquiries@metrorod.co.uk

Testimonials

Testimonials

Service you can trust

Metro Rod’s service is trusted by some of the biggest names on the High Street.

We’re proud to solve the drainage problems of major blue chip companies such as Mitie, JD Wetherspoon and BUPA.

They’ve identified that Metro Rod’s unbeatable combination of national standards and local service make us the UK’s leading business-to-business drainage contractor. We’re not just relied upon to provide full emergency drainage cover 24 hours a day, 7 days a week, we’re also well-known for our efforts to make sure we solve every drainage crisis with the minimum of disruption to facilities, staff and customers.

Our customers can guarantee that they’re always our number one priority in any emergency, and we’re also on hand to provide cost-effective drain maintenance services to help keep emergencies at bay. What’s more, all our work is carried out to the highest industry standards of health and safety and customer satisfaction.

In their own words

92
100

Very satisfied

We attended Slate Riding Centre at Seahouses on Monday the 7th March 2016 and Ian at site had this to say about our engineers:

 

"Your team of Lee Montague and Liam attended to my blocked drain today.

There were very thorough with their work and explained everything as they progressed.

I'm pleased to say they cleared the blockage and highlighted the cause of it.

Very satisfied with their work and wouldn't hesitate to have them back in the future.

Well done boys!"

Slate Hall Ridng Centre

very impressed

Well done to our engineer who has managed to solve an ongoing problem for a customer!

"I had Arran Douglas to complete a job on Wed 9th March. I asked if I could have details to provide feedback as I and the rest of the branch was very impressed with Arran’s work.

For the last year I have been logging jobs to try and get to the bottom of foul smells in the branch. The problem has actually been logged over approx. 4 years without anyone being able to tell us the root cause or solve the issue.

Arran came to branch and listen to all of the things that had been done and what was happening and we immediately able to tell what had been missed and solve the problem. He has also offered to come back to check some other things that may be contributing and to carry out a maintenance contract to ensure it does not become a regular issue.

I cannot tell you how grateful the branch team are that this issue has finally been resolved through Arran’s knowledge and persistence. I wish he had been allocated the job sooner!"

Bank in Blyth

excellent service

We were called out to a site for a blocked sink, our engineer Lee managed to resolve the problem and ensure there were no leaks. The customer had this to say about our visit:

"I would just like to thank you for the excellent service we received this morning. Prompt efficient and courteous. Thank you. The tenant later came and said in all his years working on building sites he had never come across a cleaner tidier engineer"

Maintenance Network

highly professional

Our engineer Derek attended a domestic property in Morpeth and did a fantastic job for our customer:

"This is to confirm that the above drain blockage clearing job was carried out completely satisfactorily.
Arrival time of the engineer was prompt. He was highly professional and cleared the discovered blockage with jetting and manual removal of debris and a rootball after a full investigation of the pipe work via 3 separate manholes.
A camera check afterwards reassuringly confirmed pipes were in good condition.
I thought the charge for the job was very reasonable. He gave advice about recurrence avoidance.
I would highly recommend the company"

George Riddell

professional polite

Our engineers were called out to a blocked toilet and this is what the site had to say about our visit:

"This morning 2 of your guys – Lee and Mark attended sight for blocked toilets – this is a problem that has recurred for a few years – within seconds I felt that they knew what they were doing – professional polite and got on with the job".

Well done to Lee and Mark on a job well done!

Space Group

brilliant

Our engineer Paul attended to a domestic client in Bedlington who had an emergency drainage issue with blocked kitchen sink and blocked bathroom sink and this is what the lady had to say:

"The engineer on site is brilliant has not stop working since arriving. I would like to pass my thanks to Paul"

Domestic Client at Bedlington

refreshing

Our engineer Lee attended to an emergency for a domestic client and this is what the customer had to say about our work:

"How refreshing to receive efficient service from a company who actually DO what they SAID they would do!!!!! Lee Montague, who came to attend to my drains problem, was one of the most efficient workers I have received at my property in 35 years!

Pleasant in manner and professional in his work he did a superb job. THANK YOU to all at METRO SERVICES GROUP!!!!"

Domestic Client

politeness

We recently attended a property in Abergavenny that had been suffering with repeated blockages due to tree roots that had ingressed in to the drainage pipework. We recommended our high pressure water jetting unit as a means to remove the roots before installing a structural repair over the joint that had become displaced.

'Thank you for the politeness and general pleasant manner of the 2 engineers that attended my property to deal with the root problem. It was a pleasure to have both at my property to carry out the work - I would not hesitate to recommend Metro Rod to anybody else'

Mr Cole

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