Get in Touch

SUBMIT

Head Office

Metro Rod

Ashwood Court,

Tytherington Business Park

Macclesfield

Cheshire

SK10 2XF

Have an emergency?

Give us a call

Freephone - 0800 66 88 00

TEXT "DRAINS"

to 60777

Email us

enquiries@metrorod.co.uk

The Team

Sue

Managing Director

Sue started out running the Oxford Franchise in 1999 from the front room of her house with one engineer and has expanded it to cover a greater area with six engineers and an administrative team of three.

In 2014 Sue was the regional winner of the NatWest sponsored Venus Award for Small Business and in 2015 Sue was a finalist in the HSBC sponsored BFA award in the Oldrepeneur category.

Sue is a keen follower of eventing and was delighted for the opportunity to sponsor the Blenheim Horse Trials in 2014 and every year since. She has four grandchildren who she enjoys spending time with when she is not at work.

Sue is a member of Bicester Speakers.

Connect with her on LinkedIn 

Charlotte

Marketing Manager

Charlotte has been marketing manager since March 2013 and since then has overseen the expansion of our area into Gloucestershire; the addition of various new, exciting technologies which we have added to our kit and most recently, the launch of Metro Plumb.

 

Her responsibilities include ensuring the best service is offered to customers, ensuring that new and existing clients are offered any of our full range of innovative services, so that our customers are aware of everything we can do to help them repair and maintain their property.

 

Charlotte works closely with Dean in order to create new, informative content to display on social media and to send out to our customers to detail the long list of ever growing services we provide.

 

Charlotte is also responsible for engaging with customers on our online profiles, through our website and various social media accounts such as Facebook, Twitter and LinkedIn.

 

In her spare time, she enjoys baking, creative writing and gaming, often doing all three with her children.

Dean

Sales Manager

Dean joined the business in 2016 as our Sales Manager after deciding on a career change. He has a first class honours degree from Coventry University and his previous work experience varies from hospitality services, through to working in the public sector, so he has a variety of skills within the scope of customer service.

Despite his relatively short time with us, Dean has already made some great connections at local networking events. He works closely with Charlotte to produce new, informative content for our customers. His role involves some office based work and he also travels out to site in order to ensure that new and old customers are getting the service they need. Whether they require monthly, bi-annually or annual PPMs, or whether they require a one-time quote or whether they need something else entirely, Dean works with clients to ensure their needs are met.

In his spare time, Dean enjoys fishing, drumming with his band and spending time with his family. 

Dot

Office Administrator

Dot joined the office based team in May 2015. She brought a wide range of customer service skills to the job, which combined with an eagerness to learn the ropes, meant she soon settled into the role. Now she runs the administration of the office, responds to queries from customers and organises the plumbers and engineers.

We are very happy to have her on our team and the local birds are very pleased, too, as she often spends her breaks ensuring that their feeders are full!

In her spare time Dot enjoys reading and watching the wildlife at her home.

Brian

General Assistant

Brian joined us at the end of 2016. Brian is our newest member of staff, having joined Metro Services Group as a general assistant. He is currently gaining experience while training to become a full drainage engineer and plumbing technician. We are very excited to have expanded our work force with the addition of Brian and he is proving to be a very resourceful and intuitive member of the team!

When not at work Brian enjoys spending time with his son.

Wayne

Drainage Engineer

Wayne is the youngest member of the team. Having joined us in 2016 as a general assistant he has now completed the required training to be a drainage engineer. From the start, he brought a lot of enthusiasm to his role and we are very pleased to have him on our team.

Mark

Drainage Engineer

Mark has worked with us since July 2013. He had previous experience from working with other drainage contractors and is always ready with a smile, meaning he is well liked by both colleagues and customers.

He is highly qualified and like all our engineers he is DBS checked. He has successfully completed training in the following disciplines:

 

•              High-Pressure Water Jetting

•              Confined Space

•              Roads & Street works

•              CSCS

•              Anglian Water Induction

Seb

Lead Drainage Engineer and Plumbing Technician

Seb joined Metro Rod on the 1st of February 2007. Having moved to the United Kingdom from Poland he made sure to take a clutch of courses in a variety of building applications before joining our company. He has been with us for several years now and is a valued member of the team.

In his spare time, Seb enjoys travelling and photography.

He is highly qualified and like all our engineers he is DBS checked. He has successfully completed training in the following disciplines:

•              High Pressure Water Jetting

•              Confined Space

•              Roads & Street works

•              Safe Driving

•              Anglian Water Induction

•              CSCS

Plumbing

When we launched our sister company Metro Plumb in March 2016 Paul underwent the required training this entailed. He is trained to handle the replacement or repair of waste traps, taps, toilets, pipework and radiators.

Tony

Senior Drainage Engineer and Plumbing Technician

Tony joined Metro Rod on the 9th of October 2006. He started out as a general assistant gaining experience on the job while helping out the other engineers whenever they needed a second man on a job. After 6 months, and after obtaining his driving licence, he was ready to go out on his own and he's never looked back. These days he is a highly competent drainage engineer with a lot of experience in the field.

In his spare time, Tony enjoys spending time in his shed, building robots with his children and taking them on adventures.

He is highly qualified and like all our engineers he is DBS checked. He has successfully completed training in the following disciplines:

 

•              High Pressure Water Jetting

•              Confined Space

•              Forecourts

•              Working at Heights

•              Roads & Street works

•              Safe Driving

•              Anglian Water Induction

•              Thames Water Induction

•              CSCS

•              IPAF

•              Asbestos awareness

 

Plumbing

We launched our sister company Metro Plumb in March 2016. Tony has undertaken the required training in order to enable him to complete repairs and replacements of waste traps, toilets, taps, pipework and even radiators. 

Paul

Operations Supervisor and Plumbing Technician

Paul is the longest serving drainage engineer here at Metro Rod (Oxon & West Bucks). He started with us on the 9th of June 2006 and he started out working on sites, drawing on his previous experience working for other drainage companies while he learned our procedures. Today he is largely office based, focusing on coding the CCTV surveys and fielding technical queries from the other engineers and from clients - as well as eating all the biscuits.

In his spare time, he enjoys tinkering with his collection of motorbikes.

He is highly qualified and like all our engineers he is DBS checked. He has successfully completed training in the following disciplines:

 

•              High Pressure Water Jetting

•              Confined Space

•              Forecourts

•              Working at Heights

•              Roads & Street works

•              Safe Driving

•              Anglian Water Induction

•              Thames Water Induction

•              CSCS

•              IPAF

 

Plumbing

When we launched our sister company Metro Plumb in March 2016 Paul underwent the required training this entailed. He is trained to handle the replacement or repair of waste traps, taps, toilets, pipework and radiators.