Get in Touch

SUBMIT

Head Office

Metro Rod

Ashwood Court,

Tytherington Business Park

Macclesfield

Cheshire

SK10 2XF

Have an emergency?

Give us a call

Freephone - 0800 66 88 00

TEXT "DRAINS"

to 60777

Email us

enquiries@metrorod.co.uk

Testimonials

Testimonials

Service you can trust

Metro Rod’s service is trusted by some of the biggest names on the High Street.

We’re proud to solve the drainage problems of major blue chip companies such as Mitie, JD Wetherspoon and BUPA.

They’ve identified that Metro Rod’s unbeatable combination of national standards and local service make us the UK’s leading business-to-business drainage contractor. We’re not just relied upon to provide full emergency drainage cover 24 hours a day, 7 days a week, we’re also well-known for our efforts to make sure we solve every drainage crisis with the minimum of disruption to facilities, staff and customers.

Our customers can guarantee that they’re always our number one priority in any emergency, and we’re also on hand to provide cost-effective drain maintenance services to help keep emergencies at bay. What’s more, all our work is carried out to the highest industry standards of health and safety and customer satisfaction.

In their own words

92
100

Extraordinary Professionalism

Extraordinary professionalism, extremely polite and scrumptiously clean. The ideal workman.

M. Hocken
Domestic Customer

Brian Was Amazing!

Brian was amazing! We are very lucky that he was the person who came to deal with the emergency.

G. Quick
Domestic Customer

Great Manner and Appearance

All problems were explained clearly to us, great manner and appearance. Very happy with the service, thank you.

K. Cothier
Domestic Customer

10/10

Great job and great knowledge. 10/10!

Key Account Customer

Fantastic work

"Fantastic work. Polite and good clean up!" 

Penny & Sinclair
Lettings Agent

Great Service

"Great service. Friendly and polite and fixed the issue super fast. Thank you!"

 

--homeowner in Witney

Ms Anders
home owner

"Showed concern for our shops needs"

We received a call from this client at a betting shop in Oxford to say that they needed us as their customer toilets were flooding from the pipework, so we headed off to sort it out.

 

We dispatched Brian to Oxford and he quickly got to work solving the problem. He found that all the sinks, urinals and toilets were blocked on site, with the exception of the staff facilities, so it was clearly something that needed fixing asap. He found that the facilities were backing up through the urinals as they were the lowest point. He used his kinetic ram to clear the blockage in the toilets, however this did not solve the issue with the sinks and urinals. For these he used his electro-mechanical cleaner on the 4 inch pipework after draining the pipework up stream. This remedied the problems and so he could tidy up and left the site clean and tidy.

 

The client had this to say about his work:

“Brian came to our shop to fix the toilets. Did a fast and very efficient job. Made us aware of all the problems and also showed concern for our shops needs and customers. Great service!”

Betting Shop in Oxford
longterm Metrorod Customer

blocked WC

We were called out to a property with a blocked WC, so we sent our engineer Tony out to clear it. He investigated the problem, which involved an upstairs toilet. It turned out the issue was caused by the toilet having a lack of fall towards the stack pipe; basically the gradient of the pipe which removes water towards the vertical stack pipe was not as steep as it could have been, which means the water pressure from the flush would need to be quite strong in order to compensate. Unfortunately the water pressure was not significant enough to make up for the lack of fall. These two effects combined meant that using too much paper would lead to blockages, and that in fact was what had happened.

Tony cleared the blockage and spent some time with the customer explaining exactly what the situation was and how to avoid it happening again. 

The client had this to say afterwards:

"Good all round advice on the do's and don'ts for keeping the system clear"

Mr Archer

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