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Key Accounts

Whether you’re responsible for one site or hundreds, the high standards of your contractors will be a key factor in your success. Metro Rod’s Key Accounts Programme has been developed to provide a responsive and quality-driven solution to your company’s drain care needs.

Priority Services
Our Key Account Customers receive a priority response to emergencies. Engineers are available 24 hours a day, 365 days a year, so Metro Rod will be on site whenever you need our services.

Health & Safety Compliance
All work is carried out to stringent health and safety practices. Metro Rod sets the benchmark for health and safety performance in the drain care industry.

Nationwide Coverage
A network of Service Centres throughout the UK, equipped with the latest equipment and highly trained engineers, ensures your drainage problems are handled quickly and efficiently. Each branch works to common service delivery standards, so customers experience consistency across the country.

A Single Point of Contact
Liaison personnel work closely with customers to ensure our service exceeds your expectations. From bookings to technical, invoicing and administration enquiries, one call solves it all. To find out more please call our dedicated FREE PHONE number 0800 43 44 44.

Preferential Rates
As part of Metro Rod’s value guarantee policy, customers benefit from preferential rates when they join the programme.

Insurance
In the unlikely event of a claim, Metro Rod maintains high levels of insurance, suitable for even the largest projects.

Customer Care
Metro Rod’s service standards are second to none. Staff will keep you updated on the status of your orders and contact you on completion of work to monitor satisfaction.

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