Metro Rod North East carry out Preventative Planned Maintenance, clear blocked drains, carry out drainage CCTV surveys and drain repairs for Newcastle Racecourse. We have been suppliers of drainage services to Newcastle Racecourse for over 10 years.

Metrorod have always been extremely helpful and attended problems at v short notice. Everything from sorting domestic drainage problems to problems on the course involving damaged drains-using camea and clearing equipment. We have no hestitation is using them for any drainage related problems.

Metro Rod North East carried out Lining, No Dig Repairs and other drainage repairs to Coca Cola at Mopeth. We also clear blocked drains when required.

I would recommend Metro Rod North East for the quality of their workmanship, safe working and accurate quotation preparation allowing the works to be completed within budget. I would have no hesitation in recommending them as a very capable drainage maintenance provider with excellent equipment range and a good safety culture

Metro Rod North East was called with an emergency CCTV survey as this Constuction Company had been let down and had to hand over the site in Newcastle:

I would just like to thank you for your professional & prompt reaction to the problem we had at Newcastle last week when one of your competitors let us down at the last minute. I called you at about 10am asking for your help and by 2pm your guys were on site working. This was very much appreciated by me and the team on site.

Thanks again and I look forward to working with Metro Rod in the near future.

Metro Rod North East received this email from Mr Smith following our visit to Wardley Church, Gateshead after carrying out a CCTV survey. Prior to this, Mr Smith had employed the services of a competitor and had lost all confidence in drainage companies. We were pleased to be able to restore his confidence.

Lee and Rob turned up on time and had the main blockage sorted by about 11 am. Needless to say we are delighted with that result. They were also able to confirm that there had been no collapse of the drains along the whole route, but that there were a number of ‘loose’ joints and one in particular where a small piece of the drain had fractured away. They were able to return the hire equipment over lunch time, and they returned to clean up all the rainwater goods/feeder drains in the afternoon.

We were impressed by their professional approach and their communication about any remaining deficiencies on the CCTV. We discussed this with Lee who was very helpful.

Finally would definitely request that Lee & Rob did the further work since we now have a confidence in them and in your company.

I look forward to hearing from you

Metro Rod North East carry out Preventative Planned Maintenance, clear blocked drains and carry out drainage repairs to Newcastle United FC so that they can ensure they don't let their visitors down on match days.  

“We are very happy with the service we have received off you for the past few years, I believe in the three or four years you have been doing the drains we have only had 1 or 2 emergency calls out which we believe is excellent!”

Metro Rod cleared a blocked drain and carried out a CCTV survey for this client who was thrilled with the professional service of our trained engineer. The beginning of the letter received discusses the problem then moves on to indicate that Metro Rod were asked to come to site but not until after 4.30pm.

“Thus Mr Derek Whittle arrived at approximately 5.30pm. There are insufficient superlatives to express the professional, diligent expertise of this gentleman with the most horrendous tasks to confront, in darkness and freezing temperatures. He was Informative, composed and such an excellent disposition in dealing with the public.

I remained with Mr Whittle throughout until 8pm. ….. the task for Mr Whittle was “beyond the pale” having to remove this heavy, concentrated effluence.

Mr Whittle executed this disgusting task without complaint, with complete composure, paying attention to safety at all times.

Your personal appraisal to Mr Whittle would be very much appreciated along with our sincere gratitude, so well deserved.

Metro Rod North East unblocked a downpipe for this elderly gentleman in Sunderland:

My congratulations on excellent service. Paul came and unblocked a downpipe which I had struggled with all day. He came the same day  as my phone call but his manners and expertise at solving the problem made 1 OAP very pleased and happy -problem solved easily and efficiently Thank you.

Metro Rod received a callout for emergency blocked drains at Blaydon Leisure Centre for Gateshead Council who sent this email "Amy please could you also pass on my thanks to your Management regarding the job Metro Rod completed on Friday evening at Blaydon leisure Centre, your engineer was on site within 10 – 15 minutes of us calling and he was extremely helpful in solving our problem, I believe he was called David Robson, he is a credit to your team"

Metro Rod North East carry out emergency drain clearance and drain repairs for sites managed by Norland Services in Newcastle, Hexham, Morpeth, Whitley Bay and all over the North East.

Metro Rod supply us with an outstanding service which is second to none! We can always rely on their prompt attendance, regardless of the time of day, and leave us in the comfort of knowing that call out’s are being attended to in an efficient, professional manner. Norland UK Services would like to thank the whole team for their continued support and first class service!

Joanne Drysdale

We were called out by this domestic customer for an emergency blocked drain in Cramlington as she was having construction work done. Metro Rod cleared the drain and the construction work could go ahead.

“I would like to thank your customer service team and your engineer for reacting so quickly to my blocked surface water drain today.

As I was in the process of getting my driveway concreted it was discovered that the drain within the existing concrete was blocked so there would be nowhere for any rain water to drain. This meant that my house may have flooded after heavy rain.

In order for the concreting company to install their drain I made a call to your office and was professionally dealt with and the engineer could not have been more helpful.

I would recommend Metro Rod North East to my friends, family and neighbours”

Metro Rod was called out to blocked drains at Ikea Gateshead. The store was having emergency drainage problems and blocked toilets. This email was received the follwing day - "Many thanks!  The engineer was outstanding and a credit to your company.  I wish every contractor I dealt with was as professional"

From Mick Dumbarton (Safety and Security)