Local Testimonials
Metro Rod network of more than fifty drainage service centres across the UK brings national standards of service and professionalism, with a local understanding of your community.
We’re proud to be trusted with the drainage care for well-known national businesses such as Sainsburys and JD Weatherspoon. But it’s just as rewarding to hear that our commitment to local businesses and services is appreciated throughout the area.
From school and care homes, to night clubs, shops and factories, we work in all kinds of places across the region. And with hundreds of satisfied local domestic customers too, we’re proud of the reputation we’ve developed for outstanding quality, service and price.
But don’t just take our word for it! Here’s some of the genuine correspondence from delighted customers that we’ve received from your local area:
Your engineer arrived on time, was very professional and helpful and resolved the problem within the hour. I have already recommended your company to friends and neighbours. Thanks very much.
I would like to take this opportunity to say how pleased we were with the customer service delivered by Paul whilst visiting our home to carry out work needed to unblock our drain and bathroom blockage.
Please pass on my thanks to the engineer who attended the above site on Wednesday to assist with the problem there. I understand from the engineer on site that your engineer was most helpful and assisted in a professional manner to help us resolve the problem.
Mindful that people always find time to complain and never praise, just a note to say what a pleasure it was dealing with you all last week.
Very nice not to be in a call queue, even from the central number, and to be dealt with efficiently and pleasantly by local staff who were able to offer a personal response to the work I needed, instead of the horribly jobsworth and inefficient experience I had elsewhere prior to finding you.
Kind regards
Karen Edwards
Quality of Work: 5
Courtesy of Engineer: 5
Speed of Response: 5
Value for Money: 5
Appearance of Engineer: 5
Your service was excellent. Your engineers are polite and know what they are doing. I can't recommend your company enough - we would always use you. Many thanks for the fast, efficient service.
Our customer telephoned to say;
he felt compelled to call us to commend our engineer on the excellent, efficient and friendly service he provided today.
our customer told us he was extremely grateful and wanted to extend his sincere gratitude for the manner in which our engineer had worked and conducted himself.
'Very good value for money'
'Would use Metro Rod again'
Competed feedback card left on site, gave a rating of 5 (excellent) to all points
What improvements do you think we could make to our quality and service?
"None 1st class service from phone call to engineer, well done!"