Service you can trust
Metro Rod’s service is trusted by some of the biggest names on the High Street.
We’re proud to solve the drainage problems of major blue chip companies such as Sainsburys, JD Wetherspoon and BUPA.
They’ve identified that Metro Rod’s unbeatable combination of national standards and local service make us the UK’s leading business-to-business drainage contractor. We’re not just relied upon to provide full emergency drainage cover 24 hours a day, 7 days a week, we’re also well-known for our efforts to make sure we solve every drainage crisis with the minimum of disruption to facilities, staff and customers.
Our customers can guarantee that they’re always our number one priority in any emergency, and we’re also on hand to provide cost-effective drain maintenance services to help keep emergencies at bay. What’s more, all our work is carried out to the highest industry standards of health and safety and customer satisfaction.
In their own words
Your engineer arrived on time, was very professional and helpful and resolved the problem within the hour. I have already recommended your company to friends and neighbours. Thanks very much.
I would like to take this opportunity to say how pleased we were with the customer service delivered by Paul whilst visiting our home to carry out work needed to unblock our drain and bathroom blockage.
Please pass on my thanks to the engineer who attended the above site on Wednesday to assist with the problem there. I understand from the engineer on site that your engineer was most helpful and assisted in a professional manner to help us resolve the problem.
Mindful that people always find time to complain and never praise, just a note to say what a pleasure it was dealing with you all last week.
Very nice not to be in a call queue, even from the central number, and to be dealt with efficiently and pleasantly by local staff who were able to offer a personal response to the work I needed, instead of the horribly jobsworth and inefficient experience I had elsewhere prior to finding you.
Kind regards
Karen Edwards
Quality of Work: 5
Courtesy of Engineer: 5
Speed of Response: 5
Value for Money: 5
Appearance of Engineer: 5
Your service was excellent. Your engineers are polite and know what they are doing. I can't recommend your company enough - we would always use you. Many thanks for the fast, efficient service.
Our customer telephoned to say;
he felt compelled to call us to commend our engineer on the excellent, efficient and friendly service he provided today.
our customer told us he was extremely grateful and wanted to extend his sincere gratitude for the manner in which our engineer had worked and conducted himself.
'Very good value for money'
'Would use Metro Rod again'
Competed feedback card left on site, gave a rating of 5 (excellent) to all points
What improvements do you think we could make to our quality and service?
"None 1st class service from phone call to engineer, well done!"