Get in Touch

SUBMIT

Head Office

Metro Rod

Ashwood Court,

Tytherington Business Park

Macclesfield

Cheshire

SK10 2XF

Have an emergency?

Give us a call

Freephone - 0800 66 88 00

TEXT "DRAINS"

to 60777

Email us

enquiries@metrorod.co.uk

Testimonials

Service you can trust

Metro Rod’s service is trusted by some of the biggest names on the High Street.

We’re proud to solve the drainage problems of major blue chip companies such as Mitie, JD Wetherspoon and BUPA.

They’ve identified that Metro Rod’s unbeatable combination of national standards and local service make us the UK’s leading business-to-business drainage contractor. We’re not just relied upon to provide full emergency drainage cover 24 hours a day, 7 days a week, we’re also well-known for our efforts to make sure we solve every drainage crisis with the minimum of disruption to facilities, staff and customers.

Our customers can guarantee that they’re always our number one priority in any emergency, and we’re also on hand to provide cost-effective drain maintenance services to help keep emergencies at bay. What’s more, all our work is carried out to the highest industry standards of health and safety and customer satisfaction.

In their own words

92
100

amazing job

“I would like to thank the engineers for all their efforts, they did an amazing job. They were committed and worked really hard to resolve my problem. I would recommend Metro Rod again in the future and will use them if I ever have another problem.”

Our engineers in attendance were Dean and Gareth

Helen Jackson

pleasant, professional and determined

I have worked a number of years in the facilities side of our business and it is very rare that I have come across anybody as pleasant, professional and determined as Malcolm & James. This incident was classed as extreme due to the fact we had no WC or canteen facilities for over 30 employees and they both made sure that although there will be some more works required, for the time being we can get back to normal.

Ian M
Store Facilities Local Business

really helpful and informative

We attended Quantum Pharmaceuticals on 1st February 2016 to complete a CCTV Survey and received this feedback from the client:

"Thanks again for the help from yourself and Fran with booking this job in and for providing me with a quotation. Furthermore the gentlemen who conducted the survey was brilliant, really helpful and informative, I’d defiantly use the service again."

Merit Holdings

Very satisfied

We attended Slate Riding Centre at Seahouses on Monday the 7th March 2016 and Ian at site had this to say about our engineers:

 

"Your team of Lee Montague and Liam attended to my blocked drain today.

There were very thorough with their work and explained everything as they progressed.

I'm pleased to say they cleared the blockage and highlighted the cause of it.

Very satisfied with their work and wouldn't hesitate to have them back in the future.

Well done boys!"

Slate Hall Ridng Centre

very impressed

Well done to our engineer who has managed to solve an ongoing problem for a customer!

"I had Arran Douglas to complete a job on Wed 9th March. I asked if I could have details to provide feedback as I and the rest of the branch was very impressed with Arran’s work.

For the last year I have been logging jobs to try and get to the bottom of foul smells in the branch. The problem has actually been logged over approx. 4 years without anyone being able to tell us the root cause or solve the issue.

Arran came to branch and listen to all of the things that had been done and what was happening and we immediately able to tell what had been missed and solve the problem. He has also offered to come back to check some other things that may be contributing and to carry out a maintenance contract to ensure it does not become a regular issue.

I cannot tell you how grateful the branch team are that this issue has finally been resolved through Arran’s knowledge and persistence. I wish he had been allocated the job sooner!"

Bank in Blyth

excellent service

We were called out to a site for a blocked sink, our engineer Lee managed to resolve the problem and ensure there were no leaks. The customer had this to say about our visit:

"I would just like to thank you for the excellent service we received this morning. Prompt efficient and courteous. Thank you. The tenant later came and said in all his years working on building sites he had never come across a cleaner tidier engineer"

Maintenance Network

highly professional

Our engineer Derek attended a domestic property in Morpeth and did a fantastic job for our customer:

"This is to confirm that the above drain blockage clearing job was carried out completely satisfactorily.
Arrival time of the engineer was prompt. He was highly professional and cleared the discovered blockage with jetting and manual removal of debris and a rootball after a full investigation of the pipe work via 3 separate manholes.
A camera check afterwards reassuringly confirmed pipes were in good condition.
I thought the charge for the job was very reasonable. He gave advice about recurrence avoidance.
I would highly recommend the company"

George Riddell

professional polite

Our engineers were called out to a blocked toilet and this is what the site had to say about our visit:

"This morning 2 of your guys – Lee and Mark attended sight for blocked toilets – this is a problem that has recurred for a few years – within seconds I felt that they knew what they were doing – professional polite and got on with the job".

Well done to Lee and Mark on a job well done!

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