Get in Touch

SUBMIT

Head Office

Metro Rod

Ashwood Court,

Tytherington Business Park

Macclesfield

Cheshire

SK10 2XF

Have an emergency?

Give us a call

Freephone - 0800 66 88 00

TEXT "DRAINS"

to 60777

Email us

enquiries@metrorod.co.uk

Testimonials

Service you can trust

Metro Rod’s service is trusted by some of the biggest names on the High Street.

We’re proud to solve the drainage problems of major blue chip companies such as Mitie, JD Wetherspoon and BUPA.

They’ve identified that Metro Rod’s unbeatable combination of national standards and local service make us the UK’s leading business-to-business drainage contractor. We’re not just relied upon to provide full emergency drainage cover 24 hours a day, 7 days a week, we’re also well-known for our efforts to make sure we solve every drainage crisis with the minimum of disruption to facilities, staff and customers.

Our customers can guarantee that they’re always our number one priority in any emergency, and we’re also on hand to provide cost-effective drain maintenance services to help keep emergencies at bay. What’s more, all our work is carried out to the highest industry standards of health and safety and customer satisfaction.

In their own words

92
100

1st Class service

1st Class service. Nice to see a happy engineer!

J. Prince

Very fast

Very fast response. Thank you.

Domestic Customer

well above what has been expected

"I can confirm we are a very satisfied customer when it comes to the service Trevor has provided to us so far.

We find that Metro Rod are responsive to all our calls and they are very thorough when it comes to providing quotes and Health & Safety documentation as well as carrying out the works. They have, at very short notice, carried out investigations and provided reports with recommendations well above what has been expected and we have been very pleased with their performance."

The Facilities Manager
Royal Arsenal Riverside

excellent job

Could you please forward my thanks to Sam and his assistant Joe, who on Thursday night did an excellent job where competitors failed.

Contracts Manager Mitie
Mitie Hillingdon

would not give up

We were recently tasked with a job at the BBC in Borehamwood at very short notice which required the hiring of heavy manhole lifters and the supply of a tanker unit. Due to various obstacles, the job at hand went on all day and by close of play we had completed the work required.

Tom Hanson, the Workplace Manager at Interserve, was onsite with our engineer Ryan Bishop throughout and immediately sent in a sparkling testimonial praising Ryan's performance.

"I would like to say how impressed I was with Ryan today, even though we came across obstacle after obstacle, Ryan would not give up until the job was complete when at times it looked as though we would not be able to complete the works. Ryan worked tirelessly from the minute he arrived on site at 8am until he left at 5pm. Ryan's customer service skills are second to none and I hope that he is given the recognition he deserves from your company. If you have any employee award schemes, I strongly recommend that he is nominated for an award as he is an absolute credit to your team and company".

Tom Hanson
Interserve FM Workplace Manager

very very quickly

We attended a property in Crouch End, London N8 where there had blocked drains. Our customer sent in a feedback card which had been provided during the call out. There was high praise for the quality of work and value for money as well as the speed of the response.

"Ryan managed to sort the issue very very quickly, a lot sooner than I imagined he would. I was then able to get on with my day as usual. Great work".

Well Done Ryan.

Bob Steiger

Brilliant overall service

We attended a domestic property in Enfield, EN1 a couple of weeks ago. Our customer had a blocked toilet and was hosting a children's birthday party at the time.

We attended within the hour and managed to clear the blockage with the minimum of fuss. Alex wrote into us with some very kind words for our engineer Alan.

"Thank you for the service which you provided this weekend, Alan, your engineer was quick and very efficient with his work and had us back up and running in no time. Brilliant overall service from start to finish".

Well Done Alan

Alex Hoppen

we wouldn't have got to a resolution without you

We'd been called to a site in Hackney, London E2 where our client had been experiencing flooding within the basement area of a proposed new book shop.

The blockage had become so severe that the only way to investigate was to excavate a gully, and use CCTV equipment. On further investigate we found a large piece of wood with had become lodged between the outfall and the main sewer in the street on a bend which couldn't be removed. As the obstruction was located underneath the road, this was passed over to the local water authority who were able to take responsibility for the works which required undertaking. Once the works had been completed, we received a testimonial from the property owner praising the investigation work of our engineers which brought about a conclusion to the issue.

"Thank you for your hard work in finding the issue which has now been taken care of by Thames Water. I'm sure we wouldn't have got to a resolution without you. You will be first on my list if we have any other drainage problems".

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