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Drainage Engineer shows commitment, determination, perseverance and hard work

24th April 2018 - in Bromley, Dartford, London South East

We always welcome feedback, it judges our current service performance and informs us to improve in any areas necessary. We were delighted to receive these comments from Mrs. Cowles in Bromley "I just wanted to write a quick note to commend Andy from the London SE Team who responded to an insurance company request to clear a blocked toilet drain yesterday. Despite it not being a straight-forward fix (old house with multiple additions over the years), Andy's commitment, sheer determination, perseverance and hard work got the job done in the end. He was professional, polite and respectful, and saw the job through, where many would have given up and 'passed the buck'. We are truly grateful, and enormously impressed. Following this encounter, we wouldn't hesitate to recommend Metro Rod to friends and family. Thank you!!"

Professional Services

29th March 2018 - in Bromley, Dartford, London South East

Metro Rod London South East welcomes customer feedback.  Some people can feel vulnerable when a stranger enters their home so knowing our engineers are trustworthy and professional is our priority. Thank you Mr. Bassett in Orpington who rated us 5* for being professional and affable, keeping appointment time, being very helpful and demonstrating good work.

Top Service!

7th February 2018 - in Bromley, Dartford, London South East

Our engineer attended a residential property to reports of a blocked drain.  We were pleased to receive positive feedback from the homeowner "very quick to attend, explained the problem, cleared the blockage, cleaned up after, top service"

Thank you Mr Etherington, Blackheath

Inspector’s praise for service we provide

30th November 2017 - in Bromley, Dartford, London South East

Our engineer came out top of the class when he had an unannounced inspection from one of our valued insurance clients.

The inspector commended the engineer about his appearance, PPE, manner with the customer, order and cleanliness of his van and up-to-date PAT tested equipment.

The inspector commented that he was pleased we were representing them in a positive and professional manner to the policy holder.

This endorses our statement of guaranteeing our clients a safe, professional & honest service day and night.

Finally got some good guys in who gets the job done

30th November 2017 - in Bromley, Dartford, London South East

We are proud of our reputation to provide our clients a safe, professional & honest service day and night.  When our engineers worked through the night for a large supermarket chain, preventing further loss of stock and maintaining trade, we were delighted to receive their feedback....."Thanks to Metro Rod guys Trevor and Andy, finally got some good guys in who got the job done"

5* service

24th May 2017 - in Bromley, Dartford, London South East

Quality of Work 5* Excellent

Conduct of Engineer 5* Excellent

Speed of Response 5* Excellent

Beaumont Gibbs - Local Letting Agents

Well above what has been expected

8th January 2017 - in London South East

"I can confirm we are a very satisfied customer when it comes to the service Trevor has provided to us so far.

We find that Metro Rod are responsive to all our calls and they are very thorough when it comes to providing quotes and Health & Safety documentation as well as carrying out the works. They have, at very short notice, carried out investigations and provided reports with recommendations well above what has been expected and we have been very pleased with their performance."

The Facilities Manager - Royal Arsenal Riverside
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