A Thank You for Alan

6th November 2018 - in North London

Just wanted to give feedback on the service I received form Alan.

Alan come out to fix my blocked sink yesterday at my property in E4, he fixed the problem and was a lovely person just wanted to thank him as we have had loads of people come look at the job and walked away without doing the job taking cash for nothing.

Aishah Ali, Chingford

Prompt, Honest and Super Helpful!

18th October 2018 - in North London

I was recommended Metro Rod by a Plumber called Callum. We had blocked toilet that was back filling. Stacey was super helpful and appointed an engineer the same day. Upon arrival at the property it was not clear where the manhole was, we remembered it was under the decking and Stacey said her team could help to access. She also provided alternative options. In the end in turned out just boxing around the pipes in the toilet needed removing and then the drainage was cleared. Stacey was incredible knowledgeable and the engineer was also great. Never used this company before but definitely will again. The cost was also not extortionate. This company were prompt and honest and super helpful!

Natasha Banse (Via Facebook)

5* Customer Feedback

18th October 2018 - in North London

I am emailing to say how extremely impressed I was today with the quality of customer service that I received from Stacy and John. When I rang this morning with my query re my blocked drain, I was very stressed out and anxious. Stacy answered the call within a couple of rings and she was supportive and caring. She acted quickly and efficiently to organize an engineer and kept me updated re the ETA time of the engineer. John rang me when he arrived at my property. He was very friendly and clearly explained the problem to me and advised me to call Thames water. I will definitely call upon your service again if needed and I will recommend Metro Rod to my friends.

Jackie Seiwaa - Barnet, London

Big Thanks from The Highgate Care Home – Bupa

17th April 2018 - in North London

We as a company, The Highgate Care Home, have used your company on several occasions and have to say that from the initial call to the engineer arriving onsite, your company acts in the most professional way that I would have no hesitation in recommending your company to both my colleagues at Bupa and also to my friends and family. Finally, may I say from my personal experience a big thank you to all at Metro Rod London North sales and the guys on the front line.

John, Maintenance Manager

Providing Exceptional Levels of Service for Ian Gibbs Estate Management

4th April 2018 - in North London

As Managing Agents of over 6,000 residential properties, we have drain maintenance contracts in place with Metro Rod on some of our larger sites.  In our experience, Metro Rod are a thoroughly professional company which provides an exceptional level of service, both on the ground and from a customer service perspective.  Their prices are competitive, and their staff are knowledgeable and always friendly and courteous.  We will definitely be placing more contracts with Metro Rod, and would not hesitate to highly recommend them.

Peter Isaacs, Ian Gibbs Estate Management

Enthusiastic, reassuring and capable

30th June 2017 - in North London

This is just a quick note to say thanks for sending Murat round today to sort out my blocked drains. He is a credit to your business: enthusiastic, reassuring and capable. Murat really went above and beyond to deliver a fantastic service in difficult circumstances. I would certainly recommend Metro Rod to others.

Tom

Very thorough and helpful

16th June 2017 - in North London

Murat has carried out a very thorough clean and has been very helpful.

Tim F

Speedy, prompt and thorough

22nd May 2017 - in North London

A very good, speedy, prompt and thorough service. Many Thanks.”

John H
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