Metro Rod (North East) are an expert drainage company, offering a comprehensive range of services to the homes and businesses of the North East since 1999, including clearing blocked drains, and offering pre-planned maintenance services to avoid potential drainage disasters.
We have excellent knowledge of the North East, working out of our depots in Morpeth and Middlesbrough, with engineers located across the region means that we are able to react extremely quickly to emergency calls. We operate a 24 hour helpline, which is open year round and this means that we can send a fully trained, DBS checked engineer to you day or night.
Whether you need a fast emergency service for your home, or want to speak to us about a pre-planned maintenance programme, created specifically for your business, we have experts on hand to help. We can also offer live reporting to our customers, where you can view information and photos in real time, guaranteeing a transparent service.
Not only do we offer a bespoke service to all of our customers, tailored around their needs, schedules and site requirements, but we are proud of our customer loyalty. Our commitment to customer service and the very best standards of workmanship means that our customers come back to us time and again for their drainage requirements.
“I started Metro Rod North East in 1999 with one engineer and one person in the office. There has been a constant and steady growth in the company, even during the recession when not one person lost their job; I now have 5 admin staff and 15 technical staff. I have worked hard to build a thriving company that constantly delivers excellent service, 24 hours a day.
We speak to our clients and listen to their requirements, tailoring our service in order that it suits their specific needs. The fact that we rarely lose a client speaks volumes and shows that we are delivering the level of service that they expect.
Staff development and training is crucial to the success of the business. All our men are fully trained and work with full consideration of H&S at all times. They also have CIS cards and are CRB checked.
I am proud to be the leader of such a fabulous team of people who all, without exception, aim to deliver excellent customer service.”
– Tricia Craig, Franchisee
Areas We Cover
|Chester Le Street||South Tyneside|
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At Metro Rod North East we appreciate feedback from our customers so that we can continue to improve our services. If you have recently had work carried out by Metro Rod North East, please feel free to complete our short survey here.
Read Our Testimonials
Metro Rod North East are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.
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Well done to our engineer who has managed to solve an ongoing problem for a customer! "I had Arran Douglas... Read More
Thank you for sending such an efficient and hard working engineer, he did a marvelous job.
We attended an Arnold Clark for a blocked ladies toilet and managed to resolve the issue for the customer minimising... Read More
Our engineer Terry attended to a domestic property in Cramlington and was able to identify a collapsed drain; the customer... Read More
Well done to our engineer who has managed to solve an ongoing problem for a customer!
"I had Arran Douglas to complete a job on Wed 9th March. I asked if I could have details to provide feedback as I and the rest of the branch was very impressed with Arran’s work.
For the last year I have been logging jobs to try and get to the bottom of foul smells in the branch. The problem has actually been logged over approx. 4 years without anyone being able to tell us the root cause or solve the issue.
Arran came to branch and listen to all of the things that had been done and what was happening and we immediately able to tell what had been missed and solve the problem. He has also offered to come back to check some other things that may be contributing and to carry out a maintenance contract to ensure it does not become a regular issue.
I cannot tell you how grateful the branch team are that this issue has finally been resolved through Arran’s knowledge and persistence. I wish he had been allocated the job sooner!"Bank in Blyth
Thank you for sending such an efficient and hard working engineer, he did a marvelous job.Joan Offen - Domestic Customer
We attended an Arnold Clark for a blocked ladies toilet and managed to resolve the issue for the customer minimising disruption to site.
" Ross Dawson visited our site as we reported an issue with our ladies toilets, he came on site and was very friendly. I showed him the issue, . Ross worked very efficiently and without causing any disruption to our site. He was a pleasure to have working on site and a credit to your company.
Thanks for they quick solution. We hope we don’t have to use you again but if any issues do arise we will defiantly know where to come."Rebecca Dixon - Arnold Clark, Newcastle
Our engineer Terry attended to a domestic property in Cramlington and was able to identify a collapsed drain; the customer was thrilled with our work and had the following to say:
"I would like to say that we have received a good service from your company, including the professional approach from the worker who came to inspect the drains and prompt service we have received from the office staff".Pam Middleditch, Domestic Customer Cramlington
Who We Work With
Managing Director and Business Manager
Managing Director and Business Manager
Delivering great customer service and having a great team are my priorities.
Since 1999, I have seen Metro Rod North East grow from having 2 employees to 20 and constantly strive to increase the amount of work we get in so that I can offer more people the security of full time permanent employment.
It’s one thing to clear drains; through investment and working with our clients, we ensure that we deliver the best possible service to meet their needs. I want to make sure that our clients are delighted with the service they receive from Metro Rod.
At the beginning of 2016, I also opened a further business, Metro Plumb, to offer our customers additional reactive plumbing services.
In 2016 I won an award from the British Franchise Association, where I was named Female Franchisee of the Year. This is a prestigious award and I am absolutely thrilled.
I have 2 dogs that keep me busy when I’m not at work and I love the Northumberland Beaches and to travel.
My aim is to ensure that our customers have the best experiences possible; from their initial conversation with our office to booking the works in, all the way through to receiving the invoice.
I work with my team in the office to ensure we are communicating effectively with our customers to give them peace of mind, fast information in real time and transparency in our pricing. All of this means our customers are happy with the service that we provide and return to us time and time again.
When I am not at work I try and do lots of fun things with my son. I love music and going to concerts; my all-time favourite is Fleetwood Mac!
Since joining Metro Rod in 2003 I have been an engineer and worked my way up to my current position of Operations Manager. I hold an IOSH certificate in Managing Safely and ensure that all of the engineers have the correct training and equipment to work safely.
I am always looking for cutting edge technology to provide the best service possible to our clients. We have recently invested in I-Touch CCTV Equipment which allows for live data transmission between the engineers on site to the office and our customers.
Outside of work I am kept busy by my little boy and my dog. When I get the chance I also enjoy going to various racing events on my motorbike.