Metro Rod (North East) are an expert drainage company, offering a comprehensive range of services to the homes and businesses of the North East since 1999, including clearing blocked drains, and offering pre-planned maintenance services to avoid potential drainage disasters.
We have excellent knowledge of the North East, working out of our depots in Morpeth and Middlesbrough, with engineers located across the region means that we are able to react extremely quickly to emergency calls. We operate a 24 hour helpline, which is open year round and this means that we can send a fully trained, DBS checked engineer to you day or night.
Whether you need a fast emergency service for your home, or want to speak to us about a pre-planned maintenance programme, created specifically for your business, we have experts on hand to help. We can also offer live reporting to our customers, where you can view information and photos in real time, guaranteeing a transparent service.
Not only do we offer a bespoke service to all of our customers, tailored around their needs, schedules and site requirements, but we are proud of our customer loyalty. Our commitment to customer service and the very best standards of workmanship means that our customers come back to us time and again for their drainage requirements.
“I started Metro Rod North East in 1999 with one engineer and one person in the office. There has been a constant and steady growth in the company, even during the recession when not one person lost their job; I now have 5 admin staff and 15 technical staff. I have worked hard to build a thriving company that constantly delivers excellent service, 24 hours a day.
We speak to our clients and listen to their requirements, tailoring our service in order that it suits their specific needs. The fact that we rarely lose a client speaks volumes and shows that we are delivering the level of service that they expect.
Staff development and training is crucial to the success of the business. All our men are fully trained and work with full consideration of H&S at all times. They also have CIS cards and are CRB checked.
I am proud to be the leader of such a fabulous team of people who all, without exception, aim to deliver excellent customer service.”
– Tricia Craig, Franchisee
Areas We Cover
|Chester Le Street||South Tyneside|
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Read Our Testimonials
Metro Rod North East are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.
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We were called out to a site for a blocked sink, our engineer Lee managed to resolve the problem and... Read More
Our engineers were called out to a blocked toilet and this is what the site had to say about our... Read More
We do work for several Social Housing Clients in the North East, they rang to say that they had an... Read More
We attended a domestic customers property for an emergency blocked drain and they had the following to say: "Your engineer... Read More
We were called out to a site for a blocked sink, our engineer Lee managed to resolve the problem and ensure there were no leaks. The customer had this to say about our visit:
"I would just like to thank you for the excellent service we received this morning. Prompt efficient and courteous. Thank you. The tenant later came and said in all his years working on building sites he had never come across a cleaner tidier engineer"Maintenance Network
Our engineers were called out to a blocked toilet and this is what the site had to say about our visit:
"This morning 2 of your guys – Lee and Mark attended sight for blocked toilets – this is a problem that has recurred for a few years – within seconds I felt that they knew what they were doing – professional, polite and got on with the job".
Well done to Lee and Mark on a job well done!Space Group
We do work for several Social Housing Clients in the North East, they rang to say that they had an emergency blocked drain and the tenant had no use of their toilet. We were able to get someone out within one hour to resolve the issue for the tenant. The Social Housing Client had this to say:
"Thank you for such a prompt response, this is a great service"
We are pleased we were able to help resolve the issue quickly for the client.
Social Housing Client
We attended a domestic customers property for an emergency blocked drain and they had the following to say:
"Your engineer cleared our blocked drain at our home and did a first class job and was very polite and efficient"Keith Davies - Domestic Customer Newcastle
Who We Work With
Managing Director and Business Manager
Managing Director and Business Manager
Delivering great customer service and having a great team are my priorities.
Since 1999, I have seen Metro Rod North East grow from having 2 employees to 20 and constantly strive to increase the amount of work we get in so that I can offer more people the security of full time permanent employment.
It’s one thing to clear drains; through investment and working with our clients, we ensure that we deliver the best possible service to meet their needs. I want to make sure that our clients are delighted with the service they receive from Metro Rod.
At the beginning of 2016, I also opened a further business, Metro Plumb, to offer our customers additional reactive plumbing services.
In 2016 I won an award from the British Franchise Association, where I was named Female Franchisee of the Year. This is a prestigious award and I am absolutely thrilled.
I have 2 dogs that keep me busy when I’m not at work and I love the Northumberland Beaches and to travel.
My aim is to ensure that our customers have the best experiences possible; from their initial conversation with our office to booking the works in, all the way through to receiving the invoice.
I work with my team in the office to ensure we are communicating effectively with our customers to give them peace of mind, fast information in real time and transparency in our pricing. All of this means our customers are happy with the service that we provide and return to us time and time again.
When I am not at work I try and do lots of fun things with my son. I love music and going to concerts; my all-time favourite is Fleetwood Mac!
Since joining Metro Rod in 2003 I have been an engineer and worked my way up to my current position of Operations Manager. I hold an IOSH certificate in Managing Safely and ensure that all of the engineers have the correct training and equipment to work safely.
I am always looking for cutting edge technology to provide the best service possible to our clients. We have recently invested in I-Touch CCTV Equipment which allows for live data transmission between the engineers on site to the office and our customers.
Outside of work I am kept busy by my little boy and my dog. When I get the chance I also enjoy going to various racing events on my motorbike.