Metro Rod North East

Your expert drainage company, offering a comprehensive range of services to the homes and businesses of the North East since 1999

Contact Us

Metro Rod (North East) are an expert drainage company, offering a comprehensive range of services to the homes and businesses of the North East since 1999, including clearing blocked drains, and offering pre-planned maintenance services to avoid potential drainage disasters.

We have excellent knowledge of the North East, working out of our depots in Morpeth and Middlesbrough, with engineers located across the region means that we are able to react extremely quickly to emergency calls. We operate a 24 hour helpline, which is open year round and this means that we can send a fully trained, DBS checked engineer to you day or night.

Whether you need a fast emergency service for your home, or want to speak to us about a pre-planned maintenance programme, created specifically for your business, we have experts on hand to help. We can also offer live reporting to our customers, where you can view information and photos in real time, guaranteeing a transparent service.

Not only do we offer a bespoke service to all of our customers, tailored around their needs, schedules and site requirements, but we are proud of our customer loyalty. Our commitment to customer service and the very best standards of workmanship means that our customers come back to us time and again for their drainage requirements.

“I started Metro Rod North East in 1999 with one engineer and one person in the office. There has been a constant and steady growth in the company, even during the recession when not one person lost their job; I now have 5 admin staff and 15 technical staff. I have worked hard to build a thriving company that constantly delivers excellent service, 24 hours a day.

We speak to our clients and listen to their requirements, tailoring our service in order that it suits their specific needs. The fact that we rarely lose a client speaks volumes and shows that we are delivering the level of service that they expect.

Staff development and training is crucial to the success of the business. All our men are fully trained and work with full consideration of H&S at all times. They also have CIS cards and are CRB checked.

I am proud to be the leader of such a fabulous team of people who all, without exception, aim to deliver excellent customer service.”

– Tricia Craig, Franchisee

 

Areas We Cover

AlnwickNewcastle
AmbleNorth Shields
BlythNorth Tyneside
Chester Le StreetSouth Tyneside
CramlingtonSunderland
DarlingtonTeeside
DurhamWallsend
GatesheadWhickham
HartlepoolWhitby
Middlesbrough
Morpeth

 

Leave Us Some Feedback

At Metro Rod North East we appreciate feedback from our customers so that we can continue to improve our services. If you have recently had work carried out by Metro Rod North East, please feel free to complete our short survey here.

Read Our Testimonials

Metro Rod North East are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.

Metro Rod Careers

Looking for your next challenge? Visit our jobs page to see our latest vacancies.

Well done to our engineer who has managed to solve an ongoing problem for a customer! "I had Arran Douglas... Read More

Bank in Blyth

"The engineer Mark was really efficient and I was very impressed. He was personable and friendly and talked through everything... Read More

Darcy Bridal Shop, Newcastle

Thank you for sending such an efficient and hard working engineer, he did a marvelous job.

Joan Offen - Domestic Customer

"Your prompt action and attendance has averted a potentially major problem on site and Jonathan has been very helpful and... Read More

James Cook Hospital

Who We Work With

North East
North East1
North East2
North East4
North East5

Our Team

Metro Rod North East Team Tricia Craig
View
More

TRICIA CRAIG
Managing Director and Business Manager

Metro Rod North East Team Amy Williamson
View
More

AMY WILLIAMSON
Office Manager

Metro Rod North East Team Geoff Lough
View
More

GEOFF LOUGH
Operations Manager

News

Latest Posts

Metro Rod North East Scoop Two Awards at Annual Conference

The annual Metro Rod Conference took place in...

Metro Rod North East Spread Some Christmas Cheer

Here at Metro Rod North East we wanted...

Working at Arsenal Emirates Stadium

  This year we are happy to be...

Flood Warning

Contractor Plus
Exor Approved
Altius
Achilles
Chas
Constructionline
Logo B
Logo A
Top