Metro Rod Bicester and Banbury
We will always provide the highest standards of drain clearance, from a highly skilled and professional team of engineers.
No job is too big or too small for us; from unblocking one drain in a home to unblocking a wall of urinals, we are the number one drain clearance service provider in Bicester and Banbury. A CCTV survey is the best way to get to the bottom of your drainage problems, whether you know there is a fault or if you are buying a home and just want to check that the drains are in working order, we can help. An unblock drain clearance and CCTV survey can pinpoint small problems before they grow into big trouble for your home or business.
Metro Rod (Bicester) is an expert drainage company which first began life in 1999, with just 2 employees – it now employees 10 people and we can provide professional drainage services to the people and businesses or West Bucks and East Gloucestershire. Our services range from clearing blocked drains, to the emptying of septic tanks and CCTV drainage surveys.
Our depot is based on the outskirts of Bicester, in the scenic village of Marsh Gibbon. We have extensive knowledge of the towns and villages of Oxfordshire, West Buckinghamshire and East Gloucestershire meaning we can react quickly to any drainage emergencies you experience, day or night
We are proud of our team of highly skilled, fully trained engineers and constantly strive to provide the most cost effective, professional and effective solutions to all our customers; whether it’s a one-off blockage clearance, monthly pre-planned maintenance or a visit to carry out an annual jet and clean your drainage system, from gutters to gullies and everything underground.
You can be sure that we will provide the best possible drainage services – we were proud to be named as Metro Rod Franchise of the year in 2013 and we are committed to using the latest technology, to complete you job to the highest possible standard.
“We have worked hard over the last 17 years to build a good local reputation for reliable and honest dealings with all our customers; this is a fundamental foundation for our company core values. Our engineers are committed to this ethos, and work tirelessly to offer our customers an honest, professional and safe service at all times”
– Sue Caulfield, Franchisee
Areas We Cover
- Chipping Norton
Leave Us Some Feedback
At Metro Rod Bicester and Banbury we appreciate feedback from our customers so that we can continue to improve our services. If you have recently had work carried out by Metro Rod Bicester and Banbury, please feel free to complete our short survey here.
Read Our Testimonials
Metro Rod Bicester and Banbury are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.
Metro Rod Careers
Looking for your next challenge? Visit our jobs page to see our latest vacancies.
We received a call on a Sunday from a popular high street clothing store in Banbury. They had a problem... Read More
We were called out to a job at a pub in Beaconsfield out of hours. Our on call engineer, Curtis,... Read More
We received a call from a client in Banbury who needed help with a bad smell, so we sent out... Read More
We were called out to a job at a house a few weeks ago. There was a toilet in the... Read More
We received a call on a Sunday from a popular high street clothing store in Banbury. They had a problem with their customer urinals leaking due to a blockage. We dispatched our on-call engineer Mark right away to fix this.
On arrival he found 3 urinals that were blocked. He removed the wall panels behind the urinals in order to make access and found the rodding point. This is a section of pipe with a removal cap that joins the main waste pipe in order to allow us to feed cables from our Electro-Mechanical Cleaner into the pipes. This is exactly what Mark did; he removed the cap and fed the EMC cable into the main pipe in order to disturb and break up the blockage. He removed several pieces of scale that he had been able to dislodge, and therefore he ascertained that this was the cause of the blockage. Scale build up is the number one cause of blockages in urinals, but it is one that does not take long to resolve—patience and a thorough clean of the pipes will remove the scale and allow the water to flow freely again.
Once the scale was removed Mark tested the flow and found it to be flowing freely through the pipes from all three previously blocked urinals.
He explained everything that he had done to the manager and this is what she had to say:
“Detailed explanation given and advised further action”High Street Store in Banbury
We were called out to a job at a pub in Beaconsfield out of hours. Our on call engineer, Curtis, got to work at half past 8pm on a blocked urinal. He cleared the scale that had built up in the pipe using his electro-mechanical machine, after which he cleaned and disinfected the work area. While he was working he was asked about another job; evidentially the ladies loos and the disabled toilet were blocked as well. Of course Curtis was happy to stay on after clearing the urinals to clear the other drains, too. He started on the second job at 10pm. In this case, the pipes running from the ladies and the disabled toilet were blocked by too much paper, which was easy to clear. He then opened the manhole to check that it was clear afterwards and it was. Once again he cleaned and disinfected the work area.
The pub was very pleased that he was unperturbed by the second job and that he buckled down and got their drains flowing freely again and they had this to say about him:
"Job done quickly and efficiently. Good attitude."
"Happy to take on additional job without hassle. Very helpful"Pub in Beaconsfield
We received a call from a client in Banbury who needed help with a bad smell, so we sent out an engineer to investigate. The engineer who attended, Curtis, discovered that the smell was coming from a toilet which had a leaking pan connector, so he used silicon to create a seal around the edges, but recommended that we return with a new pan connector to fix the problem for good.
We went back on a different day in order to fit the work in with the schedule of the business, in this case a betting shop. This time we sent Mark out with the new pan connecter in order to fix the problem for good.
Mark got to work removing the boxing around the toilet in order to gain access to the pipework. He then removed the old pan connector and installed the new connector, ensuring that the fit was snug in order to prevent any further bad smells leaking out. He tested the connection a few times by flushing the toilet and was able to observe that it was working perfectly. He replaced the boxing around the toilet and cleaned his work area.
The company had this to say about his work:
“Very good job and done quickly and quietly during racing”
Excellent work, Mark!Betting shop
We were called out to a job at a house a few weeks ago. There was a toilet in the house that was not flushing water away, so we sent Curtis to investigate. Curtis found a blocked manhole which was the cause of the problem with the toilet. He used his mechanical cleaner to clear the blockage and then used drain dye from the toilet to ensure that it was now running freely, which it was. During his investigation he also spotted a damaged manhole which was not blocked, but he spoke to the customer about the issues that broken manholes can cause.
The customer had this to say:
“Great job by Curtis. Will use again.”
Senior Drainage Engineer
Lead Drainage Engineer
Trainee Drainage Engineer
Sue started out running the Oxford Franchise in 1999 from the front room of her house with one engineer and has expanded it to cover a greater area with six engineers and an administrative team of three.
In 2014 Sue was the regional winner of the NatWest sponsored Venus Award for Small Business and in 2015 Sue was a finalist in the HSBC sponsored BFA award in the Oldrepeneur category.
Sue is a keen follower of eventing and was delighted for the opportunity to sponsor the Blenheim Horse Trials in 2014 and every year since. She has four grandchildren who she enjoys spending time with when she is not at work.
Sue is a member of Bicester Speakers.
Connect with her on LinkedIn
Charlotte has been marketing manager since March 2013 and since then has overseen the expansion of our area into Gloucestershire; the addition of various new, exciting technologies which we have added to our kit and most recently, the launch of Metro Plumb.
Her responsibilities include ensuring the best service is offered to customers, ensuring that new and existing clients are offered any of our full range of innovative services, so that our customers are aware of everything we can do to help them repair and maintain their property.
Charlotte works closely with Dean in order to create new, informative content to display on social media and to send out to our customers to detail the long list of ever growing services we provide.
Charlotte is also responsible for engaging with customers on our online profiles, through our website and various social media accounts such as Facebook, Twitter and LinkedIn.
In her spare time, she enjoys baking, creative writing and gaming, often doing all three with her children.
Dean joined the business in 2016 as our Sales Manager after deciding on a career change. He has a first class honours degree from Coventry University and his previous work experience varies from hospitality services, through to working in the public sector, so he has a variety of skills within the scope of customer service.
Despite his relatively short time with us, Dean has already made some great connections at local networking events. He works closely with Charlotte to produce new, informative content for our customers. His role involves some office based work and he also travels out to site in order to ensure that new and old customers are getting the service they need. Whether they require monthly, bi-annually or annual PPMs, or whether they require a one-time quote or whether they need something else entirely, Dean works with clients to ensure their needs are met.
In his spare time, Dean enjoys fishing, drumming with his band and spending time with his family.
Dot joined the office based team in May 2015. She brought a wide range of customer service skills to the job, which combined with an eagerness to learn the ropes, meant she soon settled into the role. Now she runs the administration of the office, responds to queries from customers and organises the plumbers and engineers.
We are very happy to have her on our team and the local birds are very pleased, too, as she often spends her breaks ensuring that their feeders are full!
In her spare time Dot enjoys reading and watching the wildlife at her home.
Senior Drainage Engineer
Tony joined Metro Rod on the 9th of October 2006. He started out as a general assistant gaining experience on the job while helping out the other engineers whenever they needed a second man on a job. After 6 months, and after obtaining his driving licence, he was ready to go out on his own and he’s never looked back. These days he is a highly competent drainage engineer with a lot of experience in the field.
In his spare time, Tony enjoys spending time in his shed, building robots with his children and taking them on adventures.
Paul is the longest serving drainage engineer here at Metro Rod (Oxon & West Bucks). He started with us on the 9th of June 2006 and he started out working on sites, drawing on his previous experience working for other drainage companies while he learned our procedures. Today he is largely office based, focusing on coding the CCTV surveys and fielding technical queries from the other engineers and from clients – as well as eating all the biscuits.
In his spare time, he enjoys tinkering with his collection of motorbikes.
Lead Drainage Engineer
Seb joined Metro Rod on the 1st of February 2007. Having moved to the United Kingdom from Poland he made sure to take a clutch of courses in a variety of building applications before joining our company. He has been with us for several years now and is a valued member of the team.
In his spare time, Seb enjoys travelling and photography.
Mark has worked with us since July 2013. He had previous experience from working with other drainage contractors and is always ready with a smile, meaning he is well liked by both colleagues and customers.
Brian joined us at the end of 2016 as a general assistant, working as a second man whilst gaining experience of the work we do. He graduated to drainage engineer in February and has proven to be an excellent asset to the team. He is a great team player and is always ready to lend a hand, along with regularly going above and beyond with our customers.
When not at work Brian enjoys spending time with his son.
David started with us in January 2018. Despite his youth, David already had experience working in the construction industry, which he has brought with him to his current role. He shadowed other team members while he learned the trade and while he obtained his qualifications specific to the drainage industry, which he passed with ease.
During his spare time David likes to spend time with his family and fiancée.
Trainee Drainage Engineer
Jason is our newest member of staff; he started with us in April 2018. He has experience as a satellite engineer, so he brings with him a lot of customer service skills as well as experience working at heights. We are very happy to have him join our team and he’s fitting in very well as he works as a second man with our seasoned engineers to learn the trade. He is also undertaking the study and exams he needs to gain his qualifications to become a fully fledged engineer himself.
In his spare time Jason enjoys travelling and spending time with his family.