Metro Rod Coventry & Leicester Pick Up Best Customer Service Award at Metro Rod Annual Conference
Metro Rod Coventry & Leicester picked up the “Best at Meeting Customer Expectations” award at Metro Rod’s annual conference this year. The annual conference was held at the five-star Celtic Manor Resort based in Wales. With the day consisting of senior management laying out next years plans and this years results, the evening was all about recognising members of staff across the national network of franchises with an awards dinner.
With one of Metro Rod’s key brands messages being focused on customer service, during and after the job, this award brings a heavy set of credentials with it. It recognises a team that not only delivers on what they promise but goes above and beyond. Metro Rod Coventry and Leicester have received glowing reviews from both commercial and domestic customers during this year, which is a testament to their hard work and passion. What is even more impressive is that Metro Rod Coventry and Leicester have now won this award four times in the last five years, consistently going above and beyond for their customers.
Owner Daniel Bedson had the honour of receiving the award during the Metro Rod 2019 Awards Ceremony, led by Peter Molloy, Metro Rod’s Managing Director and Stephen Hemsley, Executive Chairman of parent company Franchise Brands PLC. Below you see a picture of all three along with the Polymorph team who sponsored the award.
Daniel Bedson, owner of Metro Rod Coventry & Leicester said the following:
“It is a pleasure to bring this award to Metro Rod Coventry & Leicester. It feels amazing getting recognised at this wonderful award evening but what makes this all the more sweeter is the fact that our customers have also recognised the hard work and dedication that my team put into their day to day work. Since Franchise Brands has took over Metro Rod, they implemented customer service as one of the key brand messages and we aim to make this our priority day in day out. Thank you so much to my team for everything they do, every day!”
Metro Rod Coventry & Leicester offer services across Coventry, Leicester, Leamington Spa, Warwick and surrounding areas. Dealing with blocked drains, drain repair, CCTV surveys and septic tank maintenance. We believe in simple things and make sure we follow them through; available 24/7, professional, value for money service during and after the job and peace of mind in the fact that all our engineers are highly trained, DBS checked and fully insured.
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