Insurance

Metro Rod understand the level of service and professionalism required by insurance companies when responding to customer claims and are able to deliver these on a consistent and nationwide basis.

Other Sector Services

Metro Rod understand the level of service and professionalism required by insurance companies when responding to customer claims and are able to deliver these on a consistent and nationwide basis.

We Provide:

• 24/7 Emergency service
• UK Based Call Centre
• Drainage Experts
• UK wide coverage
• Blockage clearance
• CCTV survey (using the latest cloud-based technology)
• No-dig drain repair
• Excavation
• Tanker services
• Gutter Clearance

Metro Rod’s Services for Insurance Companies

We will fully support you in delivering an excellent claims experience for your customers from start to finish, with the highest standards of expertise and communication throughout.

Service Excellence

We understand the importance of prompt and timely action to claimants and, through our 24/7 Call Centre linked to our nationwide network of local teams, we take ownership and manage each claim closely, putting your customer at the heart of everything we do.

Metro Rod works for many of the UK’s major home insurance providers and we tailor our service to meet your specific requirements.

Professionalism

All Metro Rod engineers are fully qualified, trained and insured to meet strict industry quality and safety standards. They are further supported by two specialist teams. One dedicated to health and safety and the second offering support on complex technical queries.

Metro Rod continually invests in the development of our procedures, and the training of our staff to ensure we provide the highest work standards.

Technical Expertise

Our specialist experience and technical knowledge means we are able to efficiently undertake a wide range of works, identifying the most appropriate and effective solution to any drainage related problem.

Wherever possible we will deliver a “first time fix” to resolve a claimant’s problem, ensuring complete satisfaction for your customer

Our Services Include:

• Blockage clearance
• CCTV survey (using the latest cloud-based technology)
• No-dig drain repair
• Excavation
• Tanker services
• Gutter Clearance

Communication

We recognise how crucial this is to your customer’s experience and take pride in ensuring that you and your claimant are updated regularly from initial claim to ultimate resolution.

With our Support Centre in Macclesfield, and national network of service centres, we are able to provide you with the convenience and consistency of a central relationship but with every individual claimant receiving a great local service.

Let Metro Rod solve your claimants drainage problems and delight them on your behalf.

More Information

If you would like to find out more, head to Find Your Local Service Centre and give your local office a call or an email and they will be happy to discuss the needs of your site. We are always happy to arrange a free site assessment and no obligation quotations for any work you might need. Alternatively you can call our emergency helpline on 0800 66 88 00.

Contractor Plus
Exor Approved
Altius
Achilles
Chas
Constructionline
Logo B
Logo A
Top