We went out to sort a toilet that was backing up despite of it being unblocked and got some lovely feedback.
5 stars all round on our survey. Anne would recommend us to a friend due to out very quick and very pleasant service!
Our engineer got a 5 star rating all round, after going to fix an over flowing manhole, that was ruining the rear garden.
Hugh said that we provided a Friendly and professional service....Excellent, easy to deal with and would recommend us!
Professional, friendly, blocked drains services by our engineer Dale, read some fantastic feedback from a satisfied customer. Did a brilliant job in Peterborough, for a customer who has given a 5 star rating all round on our feedback survey!
"Found the engineer who came was very professional, very friendly and got on with his work. Think he should have a pay rise and I also think he should be cloned so that all your customers would get him. As you wouldn't get any complaints."
Your engineer quickly found the problem and has resolved the issue thank you, we will certainly ring Metro Rod if we have any other issues.
Our engineer was called to clear a blocked drain at a new housing development. Two properties were affected and backing up.
From the job being logged, our Marketing Manager kept in contact via email and telephone to the Key Account, from giving them an estimated time of arrival to giving a breakdown report of the works done without a prompt.
The customer was more than happy with our engineer's work and our correspondence and gave us a positive 5* review and said:
"Metro Rod have been extremely efficient with excellent communication", promising us reactive work in the future for their site.