Just a quick message to say a big thank you to Richard and his team to help my mum out in Southampton as I am in South Wales my mum had some issues with the drains from outside garden for a blockage.
I Knew Andrew from MetroRod in Reading and asked from his help and advice, as he said leave with him and he will get this sorted out.
I must say the rapid support I have Richard call me up and the issue was sorted out straight away. my mother was happy and over the moon with the great customer service and support also most of all the aftercare was go good and will use them again and happy to speak to family and friends if they have any issues call Metro Rod for any problems for any jobs need to sorted out. thanks top marks for this company. Tony Singh South Wales.

We recently received a glowing review from one of our most valued customers. Metro Rod (Deeside) have been providing our services to CBRE and MBNA, Chester for almost 20 years. Mark Blair has been Site Supervisor for as long as we have been on site here and he had these words to say;

" The communication from Metro Rod Deeside has always been nothing but the best, from the first phone call/email I know that the office staff will keep me updated every step of the way. Arranging emergency call outs is no issue for them, even late night and weekend call outs. Service like this is priceless to keep a site like ours up and running. Engineers are always polite, health and safety conscious and will to go the extra mile for us, a great bunch. Metro Rod are always flexible to the customer, they can be there when you need them. We've had all manner of works take place here at MBNA, from excavations, interceptor works, grease traps to a simple gully clean. All these works are carried out professionally with minimal disturbance to our building. We had major works here where upon engineers were on site for near 20 hours and they wouldn't give up, my thanks go out to Metro Rod as always for their hard work."

Mark and everyone at MBNA are just one customer that rely on us on a daily basis. We're always happy to help, in whatever capacity.

We had a busy period over the Christmas Holidays with engineers busy all over Mid Wales and Shropshire. This Call came in on Christmas Eve to a Property in Shrewsbury to a Blocked Toilet, Our engineer swiftly attended and cleared the Blockage and the customer left this great review.

" Christmas Eve about eight at night our Toilet managed to get Blocked. Within two hours Tom Emberton from Metro Rod Mid Wales and Shropshire turned up and thirty minutes later our Toilet was working again. It was dark and cold but Tom cleared up, even some of the mess that I had made. Ten out of Ten for service and also his cheery attitude to what was a cold and wet job."

Well done Tom on another brilliant review! If you are having any slow running Toilets, sinks or drains or you have a Blocked Toilet give us a call on 01938554050 or e-mail us on midwalesandshropshire@metrorod.co.uk we are here to help!

Such a lovely review received today from Mrs James in Ely, she says:
"I have been dealing with you for some years now, you are prompt, efficient and polite. All your engineers are very pleasant to deal with. Compared to other Drainage Companies we have used, your service is like stepping into the light!"