"Great service, thanks for coming out on Christmas Eve!"

We truly are a 24/7 business and always have someone on call throughout holiday seasons and bank holidays. Our client in High Wycombe was very pleased to have us clear her blocked drain so that it was working ready for Christmas.

Our engineer was recently called to a drainage problem in the beautiful village of Llangynidr, nestled in the idyllic Brecon Beacons National Park. We were met with a block of toilets regularly used by walkers who tread the footpaths alongside the Monmouthshire & Brecon canal - all the toilets were blocked.

"We had an issue with a set of toilets that had been blocked for about 5 weeks, each time we cleared the problem it would block again. We called Metro Rod out to hopefully fix the problem permanently. Daniel from the office was very polite and helpful and informed me that someone would be out the next day. Your engineer arrived with his magical wand and fixed the problem. He did a thorough investigation and was professional throughout. Thank you for your service. Our Customers will be happy."

"Could you please pass on my thanks to Barry and Jamie, I was very impressed, they were very professional!"

We received a call from this client at a betting shop in Oxford to say that they needed us as their customer toilets were flooding from the pipework, so we headed off to sort it out.

We dispatched Brian to Oxford and he quickly got to work solving the problem. He found that all the sinks, urinals and toilets were blocked on site, with the exception of the staff facilities, so it was clearly something that needed fixing asap. He found that the facilities were backing up through the urinals as they were the lowest point. He used his kinetic ram to clear the blockage in the toilets, however this did not solve the issue with the sinks and urinals. For these he used his electro-mechanical cleaner on the 4 inch pipework after draining the pipework up stream. This remedied the problems and so he could tidy up and left the site clean and tidy.

The client had this to say about his work:

“Brian came to our shop to fix the toilets. Did a fast and very efficient job. Made us aware of all the problems and also showed concern for our shops needs and customers. Great service!”