I had a blocked rainwater down pipe at the rear of the property. When I rang your company and explained the problem you gave me an appointment very quickly. I requested an afternoon appointment and you offered me between 12:00 and 5pm. You then called me to say that your engineer would be with my slightly earlier as they had finished the previous job and would that be ok? I said 'yes' and I would see him onsite in about 30 minutes.

When Matt arrived he was very polite, introduced himself and said what he was planning to do. All while he was working he kept me informed of what he was doing and what was going on. After about 45 minutes of investigating Matt said it seems to be an Anglian Water issue and he would contact the office and get them to attend and Anglian Water would be in contact to make an appointment.

I have used other drainage companies in the past as I have four other properties, I will be contacting only MetroRod in the future if I have any problems as you were so helpful and efficient. Out of 10 Metro Rod would score 11+

... Friendly engineers, informative and efficient. Have used Metro Rod for years and will continue to do so.

We were asked to carry out some works on a site in Fazakerley recently and after the visit we were contacted by the company who had the following to say,

"Your company recently undertook some works at our development in Fazakerley, Liverpool.  During the course of the works one of your employees attended.  We would like to pass on that he was very helpful and great to work with.  This was also witnessed by our MD who would also like me to pass on his thanks also"

Thank you Craig for the great feedback and we look forward to working with you again in the future!

"Thank you very much for coming out and cleaning my gutters. They are like new! I would recommend!"