We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.

Flooding can occur at any time and even if you are not in a flood risk area, very localised flooding can occur if the drainage system is not maintained. Flooding is extremely serious and can cause major damage to property and put lives in danger.

Our skilled engineers are on call 24/7 to respond to such an emergency and our Vacuum and Combination Tankers are able to reduce flood levels and even unblock major blockages.


Capable of carrying up to 3000 gallons of clean water, our tankers have the capacity for high volume jetting, vacuumation or a combination of both. Tankers are powerful enough to blast away rubbish, tree roots, and debris in drains, sewers and large pipes.

Pre-Planned Maintenance

We highly recommend setting up a Pre-Planned Maintenance programme with us to reduce the risks of flooding. Flooding can cause extreme damage to property and loss of business as well as being potentially life threatening. Prevention is better than a cure and a Pre-Planned Maintenance programme can be set up to annually clear and clean your drainage systems to ensure they are flowing freely. A build-up of silt and debris over time can slowdown the flow of water and ultimately cause blockages and flooding. Our High Pressure Water Jetters can systematically clean the drain and our highly skilled engineers can complete the work efficiently and safely.

Emergency Response

We are on call 24 hours a day, 365 days a year and our UK based call centre can answer your emergency calls day or night. We have 40 local depots across the country so if you are in an emergency our local depots can respond to your drainage issues swiftly and in a timely fashion.

What to do in an emergency

Flash Floods are a real emergency. They are unpredictable in nature and can occur in a manner of minutes. Below is some advice to follow if heavy rain means flooding is possible.

  • Follow flood alerts – If heavy rain is forecast in your area, you should regularly check the Environment Agency’s website (www.environment-agency.gov.uk/flood ) to see if there are flood warnings in place. You can also create alerts on the Met Office website which will provide information on severe weather or flooding.


  • Create a flood kit – this should contain essential kit and items, such as a torch, warm clothing and blankets, a first-aid kit (including any important prescribed medication), bottled water and non-perishable food. It is also advisable to put your insurance documents into this kit.


  • Take extra care! Don’t underestimate the danger of flood water. Just six inches of fast flowing water is enough to knock an adult off their feet and two feet of water has the power to move a car! DO NOT enter flood water unless it is an emergency and absolutely essential for you to do so. If you become stranded by flood water, do not attempt to wade through it. Contact the emergency services and await rescue and evacuation.


  • Find a high place – if you are caught outside when a flash flood threatens, find the highest possible ground and if you are at home, move essential items (including your flood kit) either upstairs or on top of high furniture.


  • Turn off gas, electric and water supplies – if your home or business is threatened with flooding, turn off the supplies, just before it enters. DO NOT touch electrical items when standing in flood water.


The aftermath of a flash flood can be devastating for homes and businesses. Only enter your property when the emergency services have confirmed that it is safe to do so. Be extra careful if there is still water standing as it can hide dangers such as structural damage, debris and contaminated waste. Take photos of the damage, most smartphones have a camera function good enough to take these photos – and contact your buildings and contents insurance company.

If you have been affected by flash flooding and need help in clearing the area, Metro Rod can help. We have over 40 service centres, providing drainage and waste management expertise across the UK. Call us today on 0808 208 4670 and we can put you in touch with your local Metro Rod centre.

Metro Rod are expert drainage specialists with many years’ experience of helping both domestic customers and businesses to clean up after a flash flood has caused devastation. Our fleet of tankers can help to pump away areas of standing water and our engineers can complete a thorough clean-up of the surrounding areas to ensure that they are safe again. This includes jet washing to get rid of debris and also carrying out drain surveys to ensure that they are debris free and ready to cope the next time heavy rainfall threatens the area.


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