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Here to keep your home flowing – customer review

29th March 2020

Here to keep your home flowing – customer review

Drainage and plumbing emergencies can leave households disturbed and shaken up. These hidden systems can quickly go from running smoothly to causing major damage to your home. That's why the entire Metro Rod and Metro Plumb network continue to work throughout these tricky times to deliver our essential services.

Two of the team from Metro Rod Kent and Sussex were called to a local home with a substantial leak that had caused their living room ceiling to fall through. The job had been triaged before our team were sent in to assess for potential risk and we established the safest way of approaching the job.

The homeowner was understandably anxious about having people in her home during these unprecedented times but as her feedback highlights, our team did everything they could to ease her nerves and also work to our strict Health & Safety procedures.

They stopped the leak and prevented any further damage taking place and as you'll read in the below review, the customer couldn't have been happier with the service she received.

A review from one of our domestic customers

"I just had to write and say thank you to the amazing team that came to our rescue last night.

After almost 24 hours without running water, the lads found and fixed a water leak that brought down our living room ceiling the night before.

But it wasn't just their plumbing skills I am grateful for. They couldn't have been nicer, or more understanding of our situation. They responded extremely sensitively to my heightened anxieties about having to have people in the house at this very surreal time and I can't tell you how much I appreciate that. I felt completely reassured when they had completed the job with the minimum of fuss or disruption.

As they were leaving us, the whole country was clapping in recognition of Key Workers. I will be thinking of those lads specifically now at 8pm for a long while to come.

If you are able to, please pass our thanks on once again to these 2 fantastic lads who are an absolute credit to your organisation."

We're still working 24/7/365 throughout these tricky times to help homeowners like this who need us the most. Call 0800 66 88 00 to book a job through our call centre or get in touch directly with our depot for jobs in the Kent and Sussex area.

Talk to you local metrorod specialist

Talk to your local Metro Rod specialist

We are always happy to arrange a free site assessment and no obligation quotations for any work you might need. Alternatively, you can call our emergency hotline number on 0800 66 88 00

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