We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.

Metro Rod Newcastle, Morpeth & Alnwick

Blocked, broken or damaged drains?

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Why choose Metro Rod?

  • Unrivalled Response Time – there when you need us.
  • Professional Service – during AND after the job.
  • Available 24/7/365
  • We aim to be on site as fast as possible.
  • Peace of mind: Our engineers are trained to high standards, DBS checked & fully insured.

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Emergency? 24/7 helpline 0800 66 88 00

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UK WIDE SUPPORT - 24/7/365

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A NATIONALLY-SUPPORTED, LOCAL APPROACH

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ALWAYS ONE OF THE FASTEST TO REACH YOU

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#1 FOR PROFESSIONALISM AND TECHNICAL ABILITY

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APPROACHABLE AND FRIENDLY PROFESSIONALS

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A TEAM YOU CAN TRUST

Metro Rod (North East) are an expert Plumbing and Drainage company, offering a comprehensive range of Plumbing and Drainage services to the homes and businesses of the North East since 1999, including clearing blocked drains, and offering pre-planned maintenance services to avoid potential drainage disasters.

We have excellent knowledge of the North East, working out of our depots in Morpeth and Middlesbrough, with Drainage Engineers and Plumbers located across the region means that we are able to react extremely quickly to emergency calls. We operate a 24 hour helpline, which is open year round and this means that we can send a fully trained, DBS checked engineer to you day or night.

Whether you need a fast emergency service for your broken Pipe or Drain needed at your home, or want to speak to us about a pre-planned maintenance programme, created specifically for your business, we have experts on hand to help. We can also offer live reporting to our customers, where you can view information and photos in real time, guaranteeing a transparent service.

Not only do we offer a bespoke plumbing and drainage service to all of our customers, tailored around their needs, schedules and site requirements, but we are proud of our customer loyalty. Our commitment to customer service and the very best standards of workmanship means that our customers come back to us time and again for their drainage requirements.

“I started Metro Rod North East in 1999 with one engineer and one person in the office. There has been a constant and steady growth in the company, even during the recession when not one person lost their job; I now have 6 admin staff and 15 technical staff. I have worked hard to build a thriving Drainage Company that constantly delivers excellent service, 24 hours a day.

We speak to our clients and listen to their requirements, tailoring our service in order that it suits their specific needs. The fact that we rarely lose a client speaks volumes and shows that we are delivering the level of service that they expect.

Staff development and training are crucial to the success of the business. All our men are fully trained and work with full consideration of H&S at all times. They also have CIS cards and are CRB checked and we are on the Gas Safe Register.

I am proud to be the leader of such a fabulous team of people who all, without exception, aim to deliver excellent customer service.”

– Tricia Craig, Franchisee

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We love keeping our customers updated with whats going on in the office to whats happening day to day in the vans. Find our Facebook here.

Leave Us Some Feedback

At Metro Rod North East we appreciate feedback from our customers so that we can continue to improve our services. If you have recently had work carried out by Metro Rod North East, please feel free to complete our short survey here.

Read Our Testimonials

Metro Rod North East are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.

Metro Rod Careers

Looking for your next challenge? Visit our jobs page to see our latest vacancies.


Areas We Cover

  • Morpeth
  • Alnwick
  • Newcastle
  • North Shields
  • Amble
  • South Shields
  • Blyth
  • North Tyneside
  • Gosforth
  • South Tyneside
  • Cramlington
  • Sunderland
  • Darlington
  • Teeside
  • Durham
  • Wallsend
  • Gateshead
  • Whickham
  • Hartlepool
  • Whitby
  • Middlesbrough
  • Chester Le Street
  • Ashington
  • Thirsk

READ WHAT OUR CUSTOMERS THINK ABOUT US

Google My Business Rating

Great Job!

Great quick service, great help from PJ. Got the job sorted and working again. Will use again... Read more

Brilliant service from our Newcastle Plumber

Brilliant service. Very professional and, without going into details, demonstrated great integrity when undertaking a recent job in my home. Can’t recommend highly enough... Read more

Couldn’t be happier with Drainage Engineer!

Lee Gallon has been our engineer today and i couldn't be happier with service he has given us. great lad and a job well done. Would recommend.... Read more

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Latest News

Metro Rod Coronavirus Statement

27th March 2020 - in Metro Rod

COVID-19 Statement 27th March 2020 As a valued customer, I wanted to keep you up to date with the important actions we are taking to protect our people, our customers and the public during the COVID-19 pandemic. Further to the Prime Minister’s statement on the 23rd March, I can confirm...

How to look after the hidden parts of your home

25th March 2020 - in Metro Rod

As homeowners, we don’t think twice about cleaning the kitchen or bathroom. We all understand the importance of keeping our homes hygienic but what about our drains? We expect a lot from our drainage systems but often don’t give them the helping hand they need. We’re going to be sharing...

How to Keep the Water Flowing to Your Property

22nd March 2020 - in Metro Rod

The 22nd March is World Water Day and although the theme this year is climate change, this awareness day has got us thinking about the importance of water to every business. Nobody wants the water to stop flowing in and out of their property, so we’ve created a few easy...

Our Team

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TRICIA CRAIG
Managing Director and Business Manager

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AMY WILLIAMSON
Office Manager

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GEOFF LOUGH
Operations Manager

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