Metro Rod Newcastle, Morpeth & Alnwick

Blocked, broken or damaged drains?

Call The Drainage Experts

Why choose Metro Rod?

  • Unrivalled Response Time – there when you need us.
  • Professional Service – during AND after the job.
  • Available 24/7/365
  • We aim to be on site as fast as possible.
  • Peace of mind.
    • Our engineers are trained to high standards, DBS checked & fully insured.

Contact Us

Metro Rod (North East) are an expert Plumbing and Drainage company, offering a comprehensive range of Plumbing and Drainage services to the homes and businesses of the North East since 1999, including clearing blocked drains, and offering pre-planned maintenance services to avoid potential drainage disasters.

We have excellent knowledge of the North East, working out of our depots in Morpeth and Middlesbrough, with Drainage Engineers and Plumbers located across the region means that we are able to react extremely quickly to emergency calls. We operate a 24 hour helpline, which is open year round and this means that we can send a fully trained, DBS checked engineer to you day or night.

Whether you need a fast emergency service for your broken Pipe or Drain needed at your home, or want to speak to us about a pre-planned maintenance programme, created specifically for your business, we have experts on hand to help. We can also offer live reporting to our customers, where you can view information and photos in real time, guaranteeing a transparent service.

Not only do we offer a bespoke plumbing and drainage service to all of our customers, tailored around their needs, schedules and site requirements, but we are proud of our customer loyalty. Our commitment to customer service and the very best standards of workmanship means that our customers come back to us time and again for their drainage requirements.

“I started Metro Rod North East in 1999 with one engineer and one person in the office. There has been a constant and steady growth in the company, even during the recession when not one person lost their job; I now have 6 admin staff and 15 technical staff. I have worked hard to build a thriving Drainage Company that constantly delivers excellent service, 24 hours a day.

We speak to our clients and listen to their requirements, tailoring our service in order that it suits their specific needs. The fact that we rarely lose a client speaks volumes and shows that we are delivering the level of service that they expect.

Staff development and training are crucial to the success of the business. All our men are fully trained and work with full consideration of H&S at all times. They also have CIS cards and are CRB checked and we are on the Gas Safe Register.

I am proud to be the leader of such a fabulous team of people who all, without exception, aim to deliver excellent customer service.”

– Tricia Craig, Franchisee

 

Areas We Cover

Morpeth

Alnwick

Newcastle

North Shields

Amble South Shields
Blyth North Tyneside
Gosforth South Tyneside
Cramlington Sunderland
Darlington Teeside
Durham Wallsend
Gateshead Whickham
Hartlepool Whitby
Middlesbrough Chester Le Street
Ashington Thirsk

 

Follow Us To See Our Day to Day on Facebook

We love keeping our customers updated with whats going on in the office to whats happening day to day in the vans. Find our Facebook here.

Leave Us Some Feedback

At Metro Rod North East we appreciate feedback from our customers so that we can continue to improve our services. If you have recently had work carried out by Metro Rod North East, please feel free to complete our short survey here.

Read Our Testimonials

Metro Rod North East are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.

Metro Rod Careers

Looking for your next challenge? Visit our jobs page to see our latest vacancies.

"Your drainage engineer did a fantastic job in stopping the leak and saved our night as we thought we would... Read More

Domestic Customers

"Very helpful and efficient service from Lauren in the office to the professional plumber on site." Tidiness:10         ... Read More

Commercial Customer - Newcastle

Just a quick note for another job well done it’s a pleasure working with your company so can you please... Read More

Newcastle Commercial Customers

Our engineer Derek attended a domestic property in Morpeth and did a fantastic job for our customer: "This is to... Read More

George Riddell

Who We Work With

North East1
North East2
Newcastle United Logo
North East4
North East5

Our Team

Tricia Drainage & Plumbing Team
View
More

TRICIA CRAIG
Managing Director and Business Manager

Metro Rod North East Team Amy Williamson
View
More

AMY WILLIAMSON
Office Manager

Metro Rod North East Team Geoff Lough
View
More

GEOFF LOUGH
Operations Manager

News

Latest Posts

FAT, OIL AND GREASE (FOG)

FAT, OIL AND GREASE (FOG) When you work...

Asset Mapping

Are you interested in learning more about our...

NOT YOUR STANDARD BLOCKAGE

As you can imagine, working in the plumbing...

Flood Warning

10 1530097182 303842019
Constructionline
Chas
Achilles
Altius
Exor Approved
Contractor Plus
Top