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#1 FOR PROFESSIONALISM AND TECHNICAL ABILITY
APPROACHABLE AND FRIENDLY PROFESSIONALS
A TEAM YOU CAN TRUST
Metro Rod (North East) are an expert Plumbing and Drainage company, offering a comprehensive range of Plumbing and Drainage services to the homes and businesses of the North East since 1999, including clearing blocked drains, and offering pre-planned maintenance services to avoid potential drainage disasters.
We have excellent knowledge of the North East, working out of our depots in Morpeth and Middlesbrough, with Drainage Engineers and Plumbers located across the region means that we are able to react extremely quickly to emergency calls. We operate a 24 hour helpline, which is open year round and this means that we can send a fully trained, DBS checked engineer to you day or night.
Whether you need a fast emergency service for your broken Pipe or Drain needed at your home, or want to speak to us about a pre-planned maintenance programme, created specifically for your business, we have experts on hand to help. We can also offer live reporting to our customers, where you can view information and photos in real time, guaranteeing a transparent service.
Not only do we offer a bespoke plumbing and drainage service to all of our customers, tailored around their needs, schedules and site requirements, but we are proud of our customer loyalty. Our commitment to customer service and the very best standards of workmanship means that our customers come back to us time and again for their drainage requirements.
“I started Metro Rod North East in 1999 with one engineer and one person in the office. There has been a constant and steady growth in the company, even during the recession when not one person lost their job; I now have 6 admin staff and 15 technical staff. I have worked hard to build a thriving Drainage Company that constantly delivers excellent service, 24 hours a day.
We speak to our clients and listen to their requirements, tailoring our service in order that it suits their specific needs. The fact that we rarely lose a client speaks volumes and shows that we are delivering the level of service that they expect.
Staff development and training are crucial to the success of the business. All our men are fully trained and work with full consideration of H&S at all times. They also have CIS cards and are CRB checked and we are on the Gas Safe Register.
I am proud to be the leader of such a fabulous team of people who all, without exception, aim to deliver excellent customer service.”
– Tricia Craig, Franchisee
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Areas We Cover
- North Shields
- South Shields
- North Tyneside
- South Tyneside
- Chester Le Street
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Domestic Customer - Hartlepool
Brilliant service from our Newcastle Plumber
Domestic Customer - Newcastle Upon Tyne
Couldn’t be happier with Drainage Engineer!
Domestic Customer - Newcastle
Blocked Drains in Social Housing Metro Rod West Yorkshire Case Study16th January 2020 - in Bradford, Huddersfield, Leeds, Metro Rod, Wakefield, West Yorkshire
Blocked Drains and Manhole in Social Housing Case Study Metro Rod West Yorkshire provides the best solutions for blocked drains for numerous local social housing clients across West Yorkshire. Social housing gives people a home. Housing associations use their surpluses to continuously put back into their properties, managing and maintaining...
London drain care : After the party is over…..it pays to clean up !15th January 2020 - in Central London, Metro Rod
The Christmas party season, as well as being a lot of fun, can be a drain on the wallet (particularly here in London) and on the liver. The whole month of December sees London hosting a vast amount of merry-making, eating and drinking and this provides a boost in...
QUIZ: Think before you flush15th January 2020 - in Metro Rod, Norwich
Our engineers have retrieved many strange objects from drains, everything from mobiles to children’s toys we can’t be surprised anymore. However many seemingly harmless items that we flush down the toilet everyday can have disastrous consequences for your drainage system. Many people are unaware that these items should not be...
Managing Director and Business Manager
Managing Director and Business Manager
Delivering great customer service and having a great team are my priorities.
Since 1999, I have seen Metro Rod North East grow from having 2 employees to 20 and constantly strive to increase the amount of work we get in so that I can offer more people the security of full time permanent employment.
It’s one thing to clear blocked drains; through investment and working with our clients, we ensure that we deliver the best possible service to meet their needs. I want to make sure that our clients are delighted with the service they receive from Metro Rod.
At the beginning of 2016, I also opened a further business, Metro Rod Plumbing, to offer our customers additional reactive plumbing services.
In 2016 I won an award from the British Franchise Association, where I was named Female Franchisee of the Year. This is a prestigious award and I am absolutely thrilled.
I have 2 dogs that keep me busy when I’m not at work and I love the Northumberland Beaches and to travel.
My aim is to ensure that our customers have the best experiences possible; from their initial conversation with our office to booking the works in, all the way through to receiving the invoice.
I work with my team in the office to ensure we are communicating effectively with our customers to give them peace of mind, fast information in real time and transparency in our pricing. All of this means our customers are happy with the service that we provide and return to us time and time again.
When I am not at work I try and do lots of fun things with my son. I love music and going to concerts; my all-time favourite is Fleetwood Mac!
Since joining Metro Rod Drain Care + Repair in 2003 I have been an drainage engineer and worked my way up to my current position of Operations Manager. I hold an IOSH certificate in Managing Safely and ensure that all of the drainage engineers and plumbers have the correct training and equipment to work safely.
I am always looking for cutting edge technology to provide the best service possible to our clients. We have recently invested in I-Touch CCTV Equipment which allows for live data transmission between the engineers on site to the office and our customers.
Outside of work I am kept busy by my little boy and my dog. When I get the chance I also enjoy going to various racing events on my motorbike.