Metro Rod Newcastle, Morpeth & Alnwick
Blocked, broken or damaged drains?
Call The Drainage Experts
Why choose Metro Rod?
- Unrivalled Response Time – there when you need us.
- Professional Service – during AND after the job.
- Available 24/7/365
- We aim to be on site as fast as possible.
- Peace of mind.
- Our engineers are trained to high standards, DBS checked & fully insured.
Metro Rod (North East) are an expert Plumbing and Drainage company, offering a comprehensive range of Plumbing and Drainage services to the homes and businesses of the North East since 1999, including clearing blocked drains, and offering pre-planned maintenance services to avoid potential drainage disasters.
We have excellent knowledge of the North East, working out of our depots in Morpeth and Middlesbrough, with Drainage Engineers and Plumbers located across the region means that we are able to react extremely quickly to emergency calls. We operate a 24 hour helpline, which is open year round and this means that we can send a fully trained, DBS checked engineer to you day or night.
Whether you need a fast emergency service for your broken Pipe or Drain needed at your home, or want to speak to us about a pre-planned maintenance programme, created specifically for your business, we have experts on hand to help. We can also offer live reporting to our customers, where you can view information and photos in real time, guaranteeing a transparent service.
Not only do we offer a bespoke plumbing and drainage service to all of our customers, tailored around their needs, schedules and site requirements, but we are proud of our customer loyalty. Our commitment to customer service and the very best standards of workmanship means that our customers come back to us time and again for their drainage requirements.
“I started Metro Rod North East in 1999 with one engineer and one person in the office. There has been a constant and steady growth in the company, even during the recession when not one person lost their job; I now have 6 admin staff and 15 technical staff. I have worked hard to build a thriving Drainage Company that constantly delivers excellent service, 24 hours a day.
We speak to our clients and listen to their requirements, tailoring our service in order that it suits their specific needs. The fact that we rarely lose a client speaks volumes and shows that we are delivering the level of service that they expect.
Staff development and training are crucial to the success of the business. All our men are fully trained and work with full consideration of H&S at all times. They also have CIS cards and are CRB checked and we are on the Gas Safe Register.
I am proud to be the leader of such a fabulous team of people who all, without exception, aim to deliver excellent customer service.”
– Tricia Craig, Franchisee
Areas We Cover
|Middlesbrough||Chester Le Street|
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Read Our Testimonials
Metro Rod North East are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.
Metro Rod Careers
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Your Engineer attended our premises within two to three hours of the request going in. Despite not having any diagrams... Read More
"Your prompt action and attendance has averted a potentially major problem on site and Jonathan has been very helpful and... Read More
Good evening, I would just like to leave some feedback for the work carried out in our Newcastle store tonight.... Read More
Our engineer Terry attended to a domestic property in Cramlington and was able to identify a collapsed drain; the customer... Read More
Your Engineer attended our premises within two to three hours of the request going in. Despite not having any diagrams of the water flow of the drains he was able to figure out the flow direction and free the blockage and apart from damp on the paving left no trace of his being here.
I would like you to congratulate him and commend him for a job well done.Commercial Customer- Newcastle
"Your prompt action and attendance has averted a potentially major problem on site and Jonathan has been very helpful and efficient and had the drains running in no time"James Cook Hospital
I would just like to leave some feedback for the work carried out in our Newcastle store tonight.
Ross and Darren were the engineers in attendance and they were exceptional in:
- their customer service
- the explanation of the situation and how they were going to resolve it
- the tidiness of their work
- how thoroughly but efficiently they undertook the task.
Both are a credit to your organisation.Store Manager - Large Clothing Retailer - Newcastle
Our engineer Terry attended to a domestic property in Cramlington and was able to identify a collapsed drain; the customer was thrilled with our work and had the following to say:
"I would like to say that we have received a good service from your company, including the professional approach from the worker who came to inspect the drains and prompt service we have received from the office staff".Pam Middleditch, Domestic Customer Cramlington
Who We Work With
Managing Director and Business Manager
Managing Director and Business Manager
Delivering great customer service and having a great team are my priorities.
Since 1999, I have seen Metro Rod North East grow from having 2 employees to 20 and constantly strive to increase the amount of work we get in so that I can offer more people the security of full time permanent employment.
It’s one thing to clear blocked drains; through investment and working with our clients, we ensure that we deliver the best possible service to meet their needs. I want to make sure that our clients are delighted with the service they receive from Metro Rod.
At the beginning of 2016, I also opened a further business, Metro Rod Plumbing, to offer our customers additional reactive plumbing services.
In 2016 I won an award from the British Franchise Association, where I was named Female Franchisee of the Year. This is a prestigious award and I am absolutely thrilled.
I have 2 dogs that keep me busy when I’m not at work and I love the Northumberland Beaches and to travel.
My aim is to ensure that our customers have the best experiences possible; from their initial conversation with our office to booking the works in, all the way through to receiving the invoice.
I work with my team in the office to ensure we are communicating effectively with our customers to give them peace of mind, fast information in real time and transparency in our pricing. All of this means our customers are happy with the service that we provide and return to us time and time again.
When I am not at work I try and do lots of fun things with my son. I love music and going to concerts; my all-time favourite is Fleetwood Mac!
Since joining Metro Rod Drain Care + Repair in 2003 I have been an drainage engineer and worked my way up to my current position of Operations Manager. I hold an IOSH certificate in Managing Safely and ensure that all of the drainage engineers and plumbers have the correct training and equipment to work safely.
I am always looking for cutting edge technology to provide the best service possible to our clients. We have recently invested in I-Touch CCTV Equipment which allows for live data transmission between the engineers on site to the office and our customers.
Outside of work I am kept busy by my little boy and my dog. When I get the chance I also enjoy going to various racing events on my motorbike.