We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.
Emergency? 24/7 helpline 0800 66 88 00
UK WIDE SUPPORT - 24/7/365
A NATIONALLY-SUPPORTED, LOCAL APPROACH
ALWAYS ONE OF THE FASTEST TO REACH YOU
#1 FOR PROFESSIONALISM AND TECHNICAL ABILITY
APPROACHABLE AND FRIENDLY PROFESSIONALS
A TEAM YOU CAN TRUST
Metro Rod (North East) are an expert Plumbing and Drainage company, offering a comprehensive range of Plumbing and Drainage services to the homes and businesses of the North East since 1999, including clearing blocked drains, and offering pre-planned maintenance services to avoid potential drainage disasters.
We have excellent knowledge of the North East, working out of our depots in Morpeth and Middlesbrough, with Drainage Engineers and Plumbers located across the region means that we are able to react extremely quickly to emergency calls. We operate a 24 hour helpline, which is open year round and this means that we can send a fully trained, DBS checked engineer to you day or night.
Whether you need a fast emergency service for your broken Pipe or Drain needed at your home, or want to speak to us about a pre-planned maintenance programme, created specifically for your business, we have experts on hand to help. We can also offer live reporting to our customers, where you can view information and photos in real time, guaranteeing a transparent service.
Not only do we offer a bespoke plumbing and drainage service to all of our customers, tailored around their needs, schedules and site requirements, but we are proud of our customer loyalty. Our commitment to customer service and the very best standards of workmanship means that our customers come back to us time and again for their drainage requirements.
“I started Metro Rod North East in 1999 with one engineer and one person in the office. There has been a constant and steady growth in the company, even during the recession when not one person lost their job; I now have 6 admin staff and 15 technical staff. I have worked hard to build a thriving Drainage Company that constantly delivers excellent service, 24 hours a day.
We speak to our clients and listen to their requirements, tailoring our service in order that it suits their specific needs. The fact that we rarely lose a client speaks volumes and shows that we are delivering the level of service that they expect.
Staff development and training are crucial to the success of the business. All our men are fully trained and work with full consideration of H&S at all times. They also have CIS cards and are CRB checked and we are on the Gas Safe Register.
I am proud to be the leader of such a fabulous team of people who all, without exception, aim to deliver excellent customer service.”
– Tricia Craig, Franchisee
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Metro Rod North East are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.
Metro Rod Careers
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Areas We Cover
- North Shields
- South Shields
- North Tyneside
- South Tyneside
- Chester Le Street
READ WHAT OUR CUSTOMERS THINK ABOUT US
Google My Business Rating
Great quick service, great help from PJ. Got the job sorted and working again. Will use again... Read more
Brilliant service from our Newcastle Plumber
Brilliant service. Very professional and, without going into details, demonstrated great integrity when undertaking a recent job in my home. Can’t recommend highly enough... Read more
Couldn’t be happier with Drainage Engineer!
Lee Gallon has been our engineer today and i couldn't be happier with service he has given us. great lad and a job well done. Would recommend.... Read more
Book your Boiler Service, Don’t be caught out3rd July 2020 - in Metro Rod, North East
During the summer is the ideal time to get your central heating boiler serviced. As temperatures lower, it’s tempting to turn the heating on, ideally using a timer so that you don’t waste energy and money. Getting your boiler serviced regularly will ensure that it is running efficiently and safely...
AT HOME TOILET UNBLOCKING – METRO ROD BRISTOL1st July 2020 - in Bath, Bristol, Metro Rod, Trowbridge
We know it can be quite stressful when your toilet wont flush properly and the water is rising, which is why we have put together a quick guide outlining a few things you can try at home to get it flowing again. Unblocking a toilet will often be a case...
Drain, Plumbing and Pump Help as Pubs and Restaurants open from the 4th July29th June 2020 - in Metro Rod, North East
I have been proud to work with many local businesses over the last 21 years and we’ve seen nothing like this recent situation due to Covid_19. Its absolutely wonderful news that pubs and restaurants and more importantly for the ladies, the hairdressers can open on 4th July. American Independence Day...
Managing Director and Business Manager
Managing Director and Business Manager
Delivering great customer service and having a great team are my priorities.
Since 1999, I have seen Metro Rod North East grow from having 2 employees to 20 and constantly strive to increase the amount of work we get in so that I can offer more people the security of full time permanent employment.
It’s one thing to clear blocked drains; through investment and working with our clients, we ensure that we deliver the best possible service to meet their needs. I want to make sure that our clients are delighted with the service they receive from Metro Rod.
At the beginning of 2016, I also opened a further business, Metro Rod Plumbing, to offer our customers additional reactive plumbing services.
In 2016 I won an award from the British Franchise Association, where I was named Female Franchisee of the Year. This is a prestigious award and I am absolutely thrilled.
I have 2 dogs that keep me busy when I’m not at work and I love the Northumberland Beaches and to travel.
My aim is to ensure that our customers have the best experiences possible; from their initial conversation with our office to booking the works in, all the way through to receiving the invoice.
I work with my team in the office to ensure we are communicating effectively with our customers to give them peace of mind, fast information in real time and transparency in our pricing. All of this means our customers are happy with the service that we provide and return to us time and time again.
When I am not at work I try and do lots of fun things with my son. I love music and going to concerts; my all-time favourite is Fleetwood Mac!
Since joining Metro Rod Drain Care + Repair in 2003 I have been an drainage engineer and worked my way up to my current position of Operations Manager. I hold an IOSH certificate in Managing Safely and ensure that all of the drainage engineers and plumbers have the correct training and equipment to work safely.
I am always looking for cutting edge technology to provide the best service possible to our clients. We have recently invested in I-Touch CCTV Equipment which allows for live data transmission between the engineers on site to the office and our customers.
Outside of work I am kept busy by my little boy and my dog. When I get the chance I also enjoy going to various racing events on my motorbike.