We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.
Emergency? 24/7 helpline 0800 66 88 00
UK WIDE SUPPORT - 24/7/365
A NATIONALLY-SUPPORTED, LOCAL APPROACH
ALWAYS ONE OF THE FASTEST TO REACH YOU
#1 FOR PROFESSIONALISM AND TECHNICAL ABILITY
APPROACHABLE AND FRIENDLY PROFESSIONALS
A TEAM YOU CAN TRUST
Metro Rod (North East) are an expert Plumbing and Drainage company, offering a comprehensive range of Plumbing and Drainage services to the homes and businesses of the North East since 1999, including clearing blocked drains, and offering pre-planned maintenance services to avoid potential drainage disasters.
We have excellent knowledge of the North East, working out of our depots in Morpeth and Middlesbrough, with Drainage Engineers and Plumbers located across the region means that we are able to react extremely quickly to emergency calls. We operate a 24 hour helpline, which is open year round and this means that we can send a fully trained, DBS checked engineer to you day or night.
Whether you need a fast emergency service for your broken Pipe or Drain needed at your home, or want to speak to us about a pre-planned maintenance programme, created specifically for your business, we have experts on hand to help. We can also offer live reporting to our customers, where you can view information and photos in real time, guaranteeing a transparent service.
Not only do we offer a bespoke plumbing and drainage service to all of our customers, tailored around their needs, schedules and site requirements, but we are proud of our customer loyalty. Our commitment to customer service and the very best standards of workmanship means that our customers come back to us time and again for their drainage requirements.
“I started Metro Rod North East in 1999 with one engineer and one person in the office. There has been a constant and steady growth in the company, even during the recession when not one person lost their job; I now have 6 admin staff and 15 technical staff. I have worked hard to build a thriving Drainage Company that constantly delivers excellent service, 24 hours a day.
We speak to our clients and listen to their requirements, tailoring our service in order that it suits their specific needs. The fact that we rarely lose a client speaks volumes and shows that we are delivering the level of service that they expect.
Staff development and training are crucial to the success of the business. All our men are fully trained and work with full consideration of H&S at all times. They also have CIS cards and are CRB checked and we are on the Gas Safe Register.
I am proud to be the leader of such a fabulous team of people who all, without exception, aim to deliver excellent customer service.”
– Tricia Craig, Franchisee
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Read Our Testimonials
Metro Rod North East are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.
Metro Rod Careers
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Areas We Cover
- North Shields
- South Shields
- North Tyneside
- South Tyneside
- Chester Le Street
READ WHAT OUR CUSTOMERS THINK ABOUT US
Google My Business Rating
Great quick service, great help from PJ. Got the job sorted and working again. Will use again... Read more
Brilliant service from our Newcastle Plumber
Brilliant service. Very professional and, without going into details, demonstrated great integrity when undertaking a recent job in my home. Can’t recommend highly enough... Read more
Couldn’t be happier with Drainage Engineer!
Lee Gallon has been our engineer today and i couldn't be happier with service he has given us. great lad and a job well done. Would recommend.... Read more
Flash Floods: A Drainage Emergency20th January 2021 - in Cardiff, Gloucester, Hereford, Metro Rod, Newport
The Causes of Flooding These last few months have proven to be full of exceptional rainfall so far. Thousands of people across the UK have been affected by flooding. Last year was on record the hottest throughout many countries including the UK. The very hot and dry conditions meant...
Metro Rod Coronavirus Statement18th January 2021 - in Metro Rod
COVID-19 Statement 18th January 2021 As a valued customer, I wanted to keep you up to date with the important actions we continue to take to protect our people, our customers and the public as we face a second national lockdown. I can confirm that Metro Rod and Metro Plumb...
How does cold weather affect the pipes?14th January 2021 - in Metro Rod
Throughout the winter months, the pipes and plumbing can become susceptible to several problems due to the harsh weather conditions. Failing to take precautionary measures to protect your pipes during this period can lead to damages or bursts. Evidently, this can be inconvenient, rather expensive to fix and, in worse...