We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.
Emergency? 24/7 helpline 0800 66 88 00
UK WIDE SUPPORT - 24/7/365
A NATIONALLY-SUPPORTED, LOCAL APPROACH
ALWAYS ONE OF THE FASTEST TO REACH YOU
#1 FOR PROFESSIONALISM AND TECHNICAL ABILITY
APPROACHABLE AND FRIENDLY PROFESSIONALS
A TEAM YOU CAN TRUST
Metro Rod Newcastle, Morpeth & Alnwick has been working hand in hand with NHS heroes throughout the COVID-19 pandemic. See a short video below on what Metro Rod as a network has been doing. A big thank you to all key workers, from everyone here at Metro Rod Newcastle, Morpeth & Alnwick!
Welcome to Metro Rod Newcastle, Morpeth & Alnwick, The Drainage Experts.
Watch the below video to understand what services we offer here at Metro Rod Newcastle, Morpeth & Alnwick.
Welcome to Metro Rod Newcastle, Morpeth & Alnwick – The Drainage Experts. We provide extensive solutions to the homes and businesses of Newcastle and the surrounding region 24 hours a day, all year round. Blocked drains, drain repair & CCTV Surveys are no problem for us, as our expert engineers have seen it all. We have the solution to all of your drainage problems.
We provide extensive solutions to the homes and businesses of Newcastle, Morpeth & Alnwick and the surrounding region 24 hours a day, 365 days a year! Blocked drains & drain maintenance are no problem for us, as our expert engineers have seen it all. We have the solution to all of your drainage problems across Newcastle, Morpeth & Alnwick all the surrounding areas.
We pride ourselves on our unrivalled response time & professional service during & after the job! All of our engineers are trained to the highest standard, DBS checked & fully insured.
Our friendly and experienced team, based in Newcastle, Morpeth & Alnwick, have a range of awards and accreditations. We offer a range of services from unblocking & maintaining drains to CCTV drain surveys, we can resolve your drainage problems of all kinds, across Newcastle, Morpeth & Alnwick and anywhere in-between, we are there for you 24 hours a day, 365 days a year.
With a history of working with major UK companies and leading high street names, our professional, high standard services are available 24 hours a day, 365 days a year. Whenever you may need a drain unblocking, day or night, with our unrivalled response time, we can be on site within the day. This extents into all the services we offer, including tankering services and CCTV drain surveys.
All of our engineers are fully trained, DBS checked and fully insured. They aim to give you the highest level of service, from basic services such as blocked toilets and manholes to the more technical side, such as drain rehabilitation and detailed CCTV drain surveys.
Click the below links to understand more about the services we offer here at Metro Rod Newcastle, Morpeth & Alnwick:
- Clearing Blocked Drains
- Inspection & CCTV Surveys
- Drain Repair & Excavation
- Tanker Services
- Pre-Planned Preventative Maintenance
- Septic Tank Emptying & Cleaning
- Plumbing Services
Click the below links to understand more about our expertise in the following sectors:
- Facilities Management
- Residential Property Management
- Social Housing
- Water Companies
- Construction & Groundworks
We have excellent knowledge of the North East, working out of our depots in Morpeth and Middlesbrough, with Drainage Engineers and Plumbers located across the region means that we are able to react extremely quickly to emergency calls. We operate a 24 hour helpline, which is open year round and this means that we can send a fully trained, DBS checked engineer to you day or night.
Whether you need a fast emergency service for your broken Pipe or Drain needed at your home, or want to speak to us about a pre-planned maintenance programme, created specifically for your business, we have experts on hand to help. We can also offer live reporting to our customers, where you can view information and photos in real time, guaranteeing a transparent service.
Not only do we offer a bespoke plumbing and drainage service to all of our customers, tailored around their needs, schedules and site requirements, but we are proud of our customer loyalty. Our commitment to customer service and the very best standards of workmanship means that our customers come back to us time and again for their drainage requirements.
“I started Metro Rod North East in 1999 with one engineer and one person in the office. There has been a constant and steady growth in the company, even during the recession when not one person lost their job; I now have 6 admin staff and 15 technical staff. I have worked hard to build a thriving Drainage Company that constantly delivers excellent service, 24 hours a day.
We speak to our clients and listen to their requirements, tailoring our service in order that it suits their specific needs. The fact that we rarely lose a client speaks volumes and shows that we are delivering the level of service that they expect.
Staff development and training are crucial to the success of the business. All our men are fully trained and work with full consideration of H&S at all times. They also have CIS cards and are CRB checked and we are on the Gas Safe Register.
I am proud to be the leader of such a fabulous team of people who all, without exception, aim to deliver excellent customer service.”
– Tricia Craig, Franchisee
We understand the importance of great customer service and take care of our customers from the moment of initial contact through to resolution of their drainage problem and continue the communication with our customers after the job has been completed.
Ask about a FREE site assessment, by calling us or filling in the form at the top of the page.
Leave Us Some Feedback
At Metro Rod Newcastle, Morpeth & Alnwick we appreciate feedback from our customers so that we can continue to improve our services and grow our business. If you have recently had work carried out by Metro Rod Newcastle, Morpeth & Alnwick, please feel free to leave us a review on either of the following:
Read Our Testimonials
Metro Rod Newcastle, Morpeth & Alnwick are dedicated to customer satisfaction. For your peace of mind, click here to take a look at our recent testimonials from satisfied customers.
Metro Rod Careers
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Areas We Cover
- North Shields
- South Shields
- North Tyneside
- South Tyneside
- Chester Le Street
READ WHAT OUR CUSTOMERS THINK ABOUT US
Google My Business Rating
Great quick service, great help from PJ. Got the job sorted and working again. Will use again... Read more
Brilliant service from our Newcastle Plumber
Brilliant service. Very professional and, without going into details, demonstrated great integrity when undertaking a recent job in my home. Can’t recommend highly enough... Read more
Couldn’t be happier with Drainage Engineer!
Lee Gallon has been our engineer today and i couldn't be happier with service he has given us. great lad and a job well done. Would recommend.... Read more
What Does a CCTV Drain Camera Survey Involve?23rd July 2021 - in Metro Rod
Drainage problems can often arise under our very noses. Although many can be identified from a visual inspection, there are instances where they occur in the pipe's deep, dark depths, making it difficult to see what's transpired. If this happens, a CCTV drain camera survey is needed. What is a...
When To Replace Your Septic Tank20th July 2021 - in Metro Rod
Septic tanks are an essential on-site sewage facility that needs to be maintained regularly to ensure you comply with current regulations and prevent sewage backing up. Signs of wear and tear will often creep in due to excess use, requiring a septic tank repair. But, when will you need a...
What’s really lurking down that drain after months of being closed?!14th July 2021 - in Metro Rod
Essential Information for the Hospitality and Leisure Sectors As the hospitality and leisure sectors open up across the UK, lots of obvious measures for safety and cleanliness have been put into place. The deep cleaning of all public facilities and food preparation areas is complete. Servicing and maintenance of kitchen...
Managing Director and Business Manager
Managing Director and Business Manager
Delivering great customer service and having a great team are my priorities.
Since 1999, I have seen Metro Rod North East grow from having 2 employees to 20 and constantly strive to increase the amount of work we get in so that I can offer more people the security of full time permanent employment.
It’s one thing to clear blocked drains; through investment and working with our clients, we ensure that we deliver the best possible service to meet their needs. I want to make sure that our clients are delighted with the service they receive from Metro Rod.
At the beginning of 2016, I also opened a further business, Metro Rod Plumbing, to offer our customers additional reactive plumbing services.
In 2016 I won an award from the British Franchise Association, where I was named Female Franchisee of the Year. This is a prestigious award and I am absolutely thrilled.
I have 2 dogs that keep me busy when I’m not at work and I love the Northumberland Beaches and to travel.
My aim is to ensure that our customers have the best experiences possible; from their initial conversation with our office to booking the works in, all the way through to receiving the invoice.
I work with my team in the office to ensure we are communicating effectively with our customers to give them peace of mind, fast information in real time and transparency in our pricing. All of this means our customers are happy with the service that we provide and return to us time and time again.
When I am not at work I try and do lots of fun things with my son. I love music and going to concerts; my all-time favourite is Fleetwood Mac!
Since joining Metro Rod Drain Care + Repair in 2003 I have been an drainage engineer and worked my way up to my current position of Operations Manager. I hold an IOSH certificate in Managing Safely and ensure that all of the drainage engineers and plumbers have the correct training and equipment to work safely.
I am always looking for cutting edge technology to provide the best service possible to our clients. We have recently invested in I-Touch CCTV Equipment which allows for live data transmission between the engineers on site to the office and our customers.
Outside of work I am kept busy by my little boy and my dog. When I get the chance I also enjoy going to various racing events on my motorbike.