We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.
Emergency? 24/7 helpline 0800 66 88 00
UK WIDE SUPPORT - 24/7/365
A NATIONALLY-SUPPORTED, LOCAL APPROACH
ALWAYS ONE OF THE FASTEST TO REACH YOU
#1 FOR PROFESSIONALISM AND TECHNICAL ABILITY
APPROACHABLE AND FRIENDLY PROFESSIONALS
A TEAM YOU CAN TRUST
Metro Rod (North East) are an expert Plumbing and Drainage company, offering a comprehensive range of Plumbing and Drainage services to the homes and businesses of the North East since 1999, including clearing blocked drains, and offering pre-planned maintenance services to avoid potential drainage disasters.
We have excellent knowledge of the North East, working out of our depots in Morpeth and Middlesbrough, with Drainage Engineers and Plumbers located across the region means that we are able to react extremely quickly to emergency calls. We operate a 24 hour helpline, which is open year round and this means that we can send a fully trained, DBS checked engineer to you day or night.
Whether you need a fast emergency service for your broken Pipe or Drain needed at your home, or want to speak to us about a pre-planned maintenance programme, created specifically for your business, we have experts on hand to help. We can also offer live reporting to our customers, where you can view information and photos in real time, guaranteeing a transparent service.
Not only do we offer a bespoke plumbing and drainage service to all of our customers, tailored around their needs, schedules and site requirements, but we are proud of our customer loyalty. Our commitment to customer service and the very best standards of workmanship means that our customers come back to us time and again for their drainage requirements.
“I started Metro Rod North East in 1999 with one engineer and one person in the office. There has been a constant and steady growth in the company, even during the recession when not one person lost their job; I now have 6 admin staff and 15 technical staff. I have worked hard to build a thriving Drainage Company that constantly delivers excellent service, 24 hours a day.
We speak to our clients and listen to their requirements, tailoring our service in order that it suits their specific needs. The fact that we rarely lose a client speaks volumes and shows that we are delivering the level of service that they expect.
Staff development and training are crucial to the success of the business. All our men are fully trained and work with full consideration of H&S at all times. They also have CIS cards and are CRB checked and we are on the Gas Safe Register.
I am proud to be the leader of such a fabulous team of people who all, without exception, aim to deliver excellent customer service.”
– Tricia Craig, Franchisee
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Read Our Testimonials
Metro Rod North East are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.
Metro Rod Careers
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Areas We Cover
- North Shields
- South Shields
- North Tyneside
- South Tyneside
- Chester Le Street
READ WHAT OUR CUSTOMERS THINK ABOUT US
Google My Business Rating
Great quick service, great help from PJ. Got the job sorted and working again. Will use again... Read more
Brilliant service from our Newcastle Plumber
Brilliant service. Very professional and, without going into details, demonstrated great integrity when undertaking a recent job in my home. Can’t recommend highly enough... Read more
Couldn’t be happier with Drainage Engineer!
Lee Gallon has been our engineer today and i couldn't be happier with service he has given us. great lad and a job well done. Would recommend.... Read more
How to Prevent Standing Water and Stagnant Water Problems21st April 2021 - in Metro Rod
If excess water, also referred to as standing water, is unable to flow or drain away properly it will become stagnant over time. This can happen to flood water after heavy rainfall, overflowing watercourses, dirty water from overflowing drains and sewers or other water from commercial processes. Problems can also...
Metro Rod on the job : Fully integrated London drainage and pump maintenance6th April 2021 - in Central London, London, Metro Rod
Metro Rod Central London's drainage engineers are seen here during a scheduled drainage system maintenance visit to a prestigious London location. This visit included maintenance of pump stations in the basement of the building, emphasising Metro Rod's capability of providing a fully comprehensive drainage system care and maintenance service for...
Drainage issues when re-opening your business?6th April 2021 - in Metro Rod
We know you’ll be thrilled to be opening your business back up for your colleagues and your customers. As well as making sure you’ve the relevant Health & Safety measures in place, it’s also key that you ensure your drainage and plumbing is in the best possible condition. That’s where...