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One of the main benefits of joining Metro Rod is that it provides your customers with access to a dedicated, UK based call centre. This means that their calls are answered 24 hours a day, 365 days a year.
Our Call Centre Agents handle around 15000 calls and 8000 emails a month, processing enquiries via telephone, text message, email and via a dedicated customer portal. This gives your customers a wide variety of contact options – standard practice in today’s modern working environment.
A commitment to technical and customer service training
Metro Rod employs over 50 agents, who are trained to the highest standard and are committed to providing exceptional customer service to our entire client base – whether they are a domestic customer, the largest Blue Chip business or a multi-site high street retailer – all receive the same standards of courtesy and professionalism. All of our Agents are enrolled on a Level 2 Contact Centre Operations course as standard to ensure they are adequately prepared for the pressures of working in a call centre role.
From 17:00 to 8.30, our Call Centre acts as the local office to deploy engineers to your areas for emergency, reactive call outs. Therefore, our Agents also receive technical training to ensure that they are able to triage calls and deploy a correctly skilled engineer. This technical training also gives them knowledge of job lifecycle so they can keep your customers informed accordingly.
Metro Rod always aims to maintain the highest standards of service and customer care and with this in mind, we have a call monitoring and call quality programme to ensure that our Agents are assessed to meet out the high expectations we have of them.
You can be assured that by joining Metro Rod – all of your calls will be answered to ensure that you don’t lose a potential customer.