Our reactive and planned services mean we are always on hand when you need us. Our network consists of over 500 trained pump and drainage engineers who are available 24/7/365 across the UK, to support you with your pump and drainage needs.
We specialise in the below common emergency situations:
Flash Floods are a real emergency. They are unpredictable in nature and can occur in a manner of minutes. We have put together some advice to follow if heavy rain means flooding is possible.
If you have a blocked drain in your building, it can be a frustrating and potentially dangerous situation. Here’s a guide on what to do in a blocked drain emergency:
We’re experts in flood water extraction, offering a 24/7, 365 days of the year service for when you need it most. Our flood water clean-up is highly efficient, helping you return to normality as quickly as possible. Find out more about our flood water extraction services.
There are a few different types of drainage emergencies that can occur. These include:
While dealing with a flooding emergency, it is essential to move any people or animals out of the area, turn off the power and gas, and then start removing the water. Metro Rod offers Tanker Services for removing wastewater from flooded buildings.
For sewage backups, the main concern is to prevent the spread of contamination, so the area should be cleaned up quickly and properly. Finally, the area should be cordoned off for pipe blockages or breaks, and the water should be shut off to prevent further damage.
You should call the Metro Rod emergency drainage helpline on 0800 66 88 00 if you have a blocked outside drain. They will be able to assess the situation and provide the necessary repairs or cleaning services to unclog the drain. It is important to call as soon as possible to prevent further damage and avoid potential health risks.
Our UK-based Call Centre is manned by helpful and professional operators, who will assess your call and arrange the assistance you require, as well as provide you with an accurate response time. If your call is an emergency, they will contact your local depot and arrange for an engineer to visit you as quickly as possible.
At Metro Rod, we understand that drainage emergencies can happen at any time, day or night. This is why we offer our customers a 24/7 freephone helpline, which is available 365 days a year.
We are available during all public holidays for any drainage emergency you may have. Our reliable engineers will be able to deal with your drainage problems swiftly and friendly manner.
Call our helpline on 0800 66 88 00 or complete an online emergency enquiry click here.