Customer reviews on Google
4.3 ratings of 38 reviews
catherine paterson
3 weeks ago
veronica Ocallaghan
2 months ago
Kelly Johnson
2 months ago
Your Local Team of Drainage Experts in the North East
At Metro Rod North East, we deliver expert drainage services, wastewater pump maintenance and specialist tanker solutions for commercial, industrial and domestic customers.
Our skilled engineers tackle everything from unblocking drains and completing repairs to conducting CCTV surveys, pump maintenance, installations and tanker work. Whatever the issue, we’ll keep your systems running smoothly 24/7.
Covering Alnwick, Newcastle-upon-Tyne, Sunderland, Middlesbrough, Northallerton and the wider North East, we provide reliable solutions for all drainage challenges. From routine maintenance to complex emergencies, we keep wastewater flowing safely and efficiently.
With rapid response times and a proven track record supporting major UK businesses and local organisations, Metro Rod North East is your local trusted drainage company.
Our Local Drainage Services
- Drain Unblocking
- CCTV Drain Surveys and Drain Inspections
- Asset and Drain Mapping
- Drain Repair and Pipe Lining
- Tanker Services
- Grease Trap Emptying and FOG Management
- Pre-Planned Preventative Maintenance
- Drain Pumps Maintenance
- Sewage Pump Station Repairs
- Pump Station Installation
- Service and Replacement of Saniflo Systems
Contact Metro Rod (North East)
For a free-site assessment or to discuss an upcoming project, please get in touch with our friendly office team on 01912 312310.
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About Metro Rod (North East)
Metro Rod (North East) is run by franchise owner Tricia Craig. As a close-knit, focused business, Tricia and the team operate from their office in Cramlington, Newcastle.
“I started Metro Rod (North East) in 1999 with one engineer and one person in the office. There has been constant, steady growth, with staff development and training at the heart of our operations. As an employer, I’m keen to recruit from the local community whether for management, administration or engineer positions.” (Tricia Craig, Franchise Owner)
Each of our engineers is highly trained and qualified with full DBS checks and insurance. They regularly undertake in-depth training, both internally and externally, to ensure they keep up to date with the latest health and safety requirements. As part of the wider Metro Rod Ltd group, we’re also proud to hold multiple industry accreditations such as Alcumus Safe Contractor and Achilles. Learn more about all our certifications.
We understand the importance of great customer service and take care of our customers from the moment of initial contact through to resolution of their drainage problem, and continue communicating with our customers after the job has been completed.
Major Pump Service:
Due to re-occurring emergency callouts, we provided a quote for our customer to conduct a major service and identify the cause of the re-occurring problems in order to prevent disruption to the business and save on costs.
We arrived on site with a large volume combination tanker, specialist pump engineer and combined space equipment. Once all the barriers were set up, our engineers used the tanker to remove the waste from the pump station and then entered the pump chamber using their confined space training and specialist equipment. They were then able to strip down the non-return valves, re-grease them, clean the surface lines, and remove oily waste from the system.
Confined space entry equipment in use
Testing was then carried out and the engineers identified a backflow into the sewage pump station. They conducted tracing to find the block and found a catch pit blocked with silt and roots. Using high-pressure water jetting from the combination tanker, they cleared the blockage and ensured the pump was working in optimal condition.
Major Repairs to Two Pump Stations Following a Service:
During an initial service visit, we identified the drain pump had failed and the control panel was in disrepair. We discussed the problem with the customers and arranged for repairs to take place. When arriving on-site to conduct the repairs, we arrived with our specially equipped pump vans and a tanker, then set to work isolating the main power supply to the pump. Once isolated, the pump chamber was emptied and cleaned using the combi-tanker first to suck out the wastewater and then clean using its high-pressure water jetting functionality. Following this, we removed all faulty equipment from service and installed new pumps, float brackets and all fixings. A new control panel was also installed.
Once work was completed, we refilled the pump station to carry out testing to ensure the pumps were working and back to full operation.
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After:
Connect Portal
Our customer portal, Connect, is available to help you see the work undertaken. Rather than waiting on the phone for an update, you can instantly access the information required. Connect puts the job status, details, photos and invoicing information at your fingertips.
Watch video to learn more about the portal:
Our Team
Tricia Craig
Managing Director and Business Manager
Amy Williamson
Office Manager
Customer Reviews
Here's what our customers say about us
The man came at 8pm and it was dark with no light where he had to work Read more
The man that came to fix the problem was lovely sorted the problem out for us couldn’t Read more
To begin with the communication wasn't great. I spoke to about 4 different people and things got Read more
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