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Metro Rod North East

Looking for expert drain unblocking and repair services in Newcastle, Sunderland or Middlesbrough? Metro Rod North East offers professional drain cleaning and CCTV drain surveys. We operate from our Cramlington depot and are available 24/7 to resolve your drainage issues quickly. Contact us today for a free quote and site assessment.

  • 24/7/365 callouts
  • Accredited drainage specialists
  • Expert pump & tanker services
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Contact us today for a quote and free site-assessment.

Locally Employed Engineers

24/7 Emergency Callouts

Highly Trained Engineers

Years Of Experience

Locally Employed Engineers

24/7 Emergency Callouts

Highly Trained Engineers

Years Of Experience

Welcome to Metro Rod
(North East)

At Metro Rod (North East) we have the technical knowledge and expertise to provide your business with drainage solutions, wastewater pump maintenance and specialist tanker services no matter how big or small the problem.

Operating across the North East, from Alnwick to Newcastle-upon-Tyne and Sunderland, down to Middlesbrough and Northallerton, you can rely on our local drainage engineers to keep your wastewater flowing 24 hours a day, 7 days a week.

We provide extensive drainage solutions to the businesses of Newcastle and the surrounding region 24 hours a day, all year round. Blocked drains, drain repairs & CCTV Surveys are no problem for us, as our expert engineers have seen it all. We also have highly qualified pump engineers who are specially trained to resolve all sewage pump station issues, whether it’s a drain pump repair, pump station service, or a new pump installation.

Our Local Drainage Services

 

Contact Metro Rod (North East)

For a free-site assessment or to discuss an upcoming project, please get in touch with our friendly office team on 01912 312310.

Accredited By

Qms Logo
Constructionline
Achilles
Exor Approved
Contractor Plus
Achilles Services Logo
Cyberessentials Certification Mark Plus Colour
Supply Chain Sustainability School Company Badge (6)
Ecovadis silver logo

Get to know..
North East

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  • Customer Portal
  • Latest News
  • Social Media

About Metro Rod (North East)

Metro Rod (North East) is run by franchise owner Tricia Craig. As a close-knit, focused business, Tricia and the team operate from their office in Cramlington, Newcastle. 

“I started Metro Rod (North East) in 1999 with one engineer and one person in the office. There has been constant, steady growth, with staff development and training at the heart of our operations. As an employer, I’m keen to recruit from the local community whether for management, administration or engineer positions.” (Tricia Craig, Franchise Owner) 

Each of our engineers is highly trained and qualified with full DBS checks and insurance. They regularly undertake in-depth training, both internally and externally, to ensure they keep up to date with the latest health and safety requirements. As part of the wider Metro Rod Ltd group, we’re also proud to hold multiple industry accreditations such as Alcumus Safe Contractor, Achilles and more.

We understand the importance of great customer service and take care of our customers from the moment of initial contact through to resolution of their drainage problem, and continue communicating with our customers after the job has been completed.

Connect Portal

Our customer portal, Connect, is available to help you see the work undertaken. Rather than waiting on the phone for an update, you can instantly access the information required. Connect puts the job status, details, photos and invoicing information at your fingertips.

Watch video to learn more about the portal:

Our Team

Tricia Craig

Tricia Craig

Managing Director and Business Manager

Amy Williamson

Amy Williamson

Office Manager

Customer Reviews

Here's what our customers say about us

    Judith Nicholson

    Had metro rod out today to unblock my toilet im sorry I can't remember the young lads Read morename but was 1st class service ! He understood my concerns and the job was done with care and compassion and my issue is all sorted . Would 100% recommend this company !

    Andrea Marsden

    Alex came out today fixed the job great service Tommy approved the job(my little boy) he was Read moregreat with him explaining what hs was doing Fantastic service

    janice barwick

    Unfortunately I can't remember the guy's name but I can't praise him enough. He solved a problem Read morewith my drain that has been going on for a long time. He was polite explained what needed to be done he got on and repaired it. You have an excellent operative. His work is fantastic and his customer service skills outstanding. I hope you can pass on my thanks.

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