We’re one of the largest drainage companies in the UK, with more than 40 service centres and 300 fully-trained engineers. Whether we’re working for a Local Authority, registered social landlord or residential property management company, we’re proud to be trusted to react quickly to an emergency as well as servicing properties, wherever they are located.
Supporting social housing with a wide range of drain clearance services
We know that social housing properties are subject to a wide range of blockages, such as those caused by fat, grease and wet wipes. They can cause tenants problems and put undue pressure on your administrative systems.
We’re experienced enough, in working with social housing providers, to know that you need a team that goes beyond delivering an excellent drainage service. You need us to understand how you work and the pressures you’re under, as well as the challenges your tenants face. We’re proud of our reputation for providing the very best customer service, communicating well with both tenants and other stakeholders, as well as offering regular engineers meetings and Management Information to those responsible for properties.
Market-leading management systems
Our priority is to respond quickly and in a measurable way. We’re used to using technology to monitor our performance against KPIS and from the moment a job is logged in our Works Management System (Athena) we are able to liaise with tenants and arrange engineer attendance. Our engineer can upload all of the relevant information about a job; including all of the photos associated with the before, during and after process of drain unblocking and any other services we provide. This means that we can provide insightful data to help manage costs and reduce future risks – whether through understanding the causes of blockages, identifying high-risk areas or multiple visits, making recommendations for changes or providing information to educate tenants.
Talk to one of our social housing drainage specialists
You can talk to your local Metro Rod social housing drainage specialist by going to Find Your Local Service Centre We are always happy to arrange a free site assessment and no obligation quotations for any work you might need. Alternatively you can call our National Accounts team on 0800 66 88 00.