Jobs

Metro Rod is a national market leader in providing the highest quality drain care services.  We operate as a UK network of independently owned, regional franchises, coordinated via a central Support Hub, and owned by Franchise Brands plc.

We are looking for dedicated individuals who want to develop their engineering careers within this sector and who are committed to providing the most exceptional levels of service to our valued and high-profile customers.

We have a range of full, part-time and flexible vacancies available across the UK and we will work with you from the outset to establish the optimum working pattern that suits your needs as well as those of the business.

About the Job:

• Carry out a range of services associated with the cleaning, clearance, repair and maintenance of our customer’s drains;
• Deliver an exceptional standard of customer service and technical expertise;
• Ensure you work in accordance with H&S and Quality Assurance procedures;
• Maintain your branded company service vehicle and equipment to the highest standards;
• Accurately record work/job details via a range of bespoke internal/client systems and applications;
• Communicate effectively with clients and Metro Rod Support Centre colleagues to ensure excellent customer service is provided at all times;
• A commitment to working for a 24/7 and 365 service provider – this may involve participation in on-call rotas or occasional unsociable hours.

About the Person: 

• Will have a positive, flexible, can-do attitude;
• Want to be part of an exciting, growing and progressive business with an increasingly formidable brand presence;
• Be willing to work occasional/unsociable hours;
• Ideally have relevant experience and qualifications – or committed to attaining this;
• Hold a full UK driving licence – or be taking lessons/working to pass your test.

Benefits of the Job:

• Ability to work in a positive team environment and develop your technical skills;
• Competitive salary and benefits package;
• Auto-enrolment pension;
• A structured approach to your training and development;
• Formal apprenticeship courses are also available, via our certified provider ITOL.

How to apply:

If you are interested in becoming a valued member of our national team, please provide your CV and a Covering Letter to [email protected]

An exciting opportunity to join a well-established but growing company based in Macclesfield.

You’ll be ensuring key IT needs are dealt with quickly and efficiently. You will liaise with support personnel and external suppliers as required to support mission critical systems.

You’ll be at the forefront of ensuring the provision of new equipment for new starters and involved with the ongoing upgrades of older hardware throughout the business.

Key Responsibilities:

• Work as first point of contact for internal customers for all day-to-day issues maintaining availability and accessibility.
• Utilise problem-solving skills to diagnose and rectify technical problems and queries, and if possible, provide a first-time fix.
• Escalate when necessary to ensure a fast return of service, arranging for the correct support line specialists to resolve incidents.
• Ensure IT equipment is properly configured and ready to go for new starters.
• Manage the support ticketing system
• Ability to recognise trends in common support requests indicating deeper requirements.
• The commitment to undertake training provided by company.

Skills/experience required:

• Finding Faults and repairing computers and laptops.
• 1st line support for end users, hardware, software for both onsite and remote employees
• Configuring computers with Microsoft Windows & Office systems
• Understanding of networking, Firewalls, and Wi-Fi APS
• Working within an office environment supporting the needs of internal customers.
• Working with/supporting Android devices.
• IT hardware support and configuration
• Good troubleshooting skills
• A genuine interest in IT and in learning about new technologies

Essential Technical skills/experience required:

To be considered for this role you will have previous experience of supporting, managing and troubleshooting a Microsoft stack.

This will include:

• MS Azure
• Windows Server
• Active Directory/Azure AD
• Office365
• Exchange Online &/or Exchange Server
• Windows 10
• Remote access tools

Nice to Have:

• Experience with Ring Central
• Experience with SharePoint
• Experience with Power BI
• Experience with Sage 200

How to apply:

If you are interested in becoming a valued member of our national team, please provide your CV and a Covering Letter to [email protected]

We are looking for an ambitious, self-motivated marketeer who has a passion to grow their career in marketing to support our busy franchise business.

Your initial role will be to support the Marketing Team with a range of projects and help manage both national and local campaigns in what is very much a developmental role.

Working across the full marketing mix your role will be varied and include website development, PPC and paid social, email marketing, social media management, event management, content writing, PR and internal communications.

The person:

• Around 1-2 years’ experience of working in a busy marketing department
• A marketing degree (or similar) would be advantageous
• Strong communications skills, both written and verbal
• Ability to manage your own time, with minimum supervision, and work to tight deadlines.
• Team player – willing to contribute ideas within marketing and the wider business
• A desire to build a career in marketing
• Excellent skills in Microsoft Office
• Experience using Content Management Systems e.g. WordPress would be an advantage
• Experience using Email Marketing Systems e.g. MailChimp, Campaign Monitor would be an advantage
• Experience of PPC or paid social advertising would be an advantage

Responsibilities:

• Liaise with external suppliers on the creation of adverts, press releases, marketing collateral etc.
• Management of social media platforms
• Creating and updating marketing collateral, ensuring consistency with brand guidelines
• Creating written content, service pages and blog content, for the Metro Rod website
• Work with the national accounts team to organise events with the support of the marketing manager
• Support with the creation of regular email marketing campaigns
• Liaise with and provide marketing support to franchisees across the UK
• Analyse campaign results and put learning into new campaigns
• Administrative duties such as competitor monitoring, ordering of stock and stocktaking and assistance with processing invoices
• Any additional activities as required by the Marketing Manager.

How to apply:

If you are interested in becoming a valued member of our national team, please provide your CV and a Covering Letter to [email protected]

We have some great opportunities to join a well-established but growing and ambitious company with headquarters based in Macclesfield (East Cheshire / Greater Manchester Area).

You’ll be ensuring we provide the highest quality, customer focused and timely responses to incoming telephone calls and emails from a range of our valued, commercial, national and local account clients as well as domestic customers.

You will be at the forefront of the business – acting as the first contact, responding to orders, inquiries, questions and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner.

**These roles will be predominantly home based and may suit someone looking to earn extra money as a second income or during an academic course of study. There will be an initial training programme lasting four weeks which will take place at our Contact Centre in Macclesfield. Thereafter, you will be provided with the necessary kit and IT set up to work from home.**

The Job:

• To answer telephone calls and emails aiming for “first time” resolution;
• Managing expectations of the client or Franchisee by informing them of the next course of action, with appropriate timescales;
• To research a range of electronic and paper based documents and resources to develop knowledge of service level agreements and client requirements;
• Where necessary or appropriate, provide clients with details of other products and services;
• To systematically ensure that client information is added and maintained in relevant systems, thereby making it readily and immediately available to other Contact Centre Advisors within your area;
• To ensure that there are appropriate contingencies in the event that you are not able to answer calls within the scope of the service level agreement (i.e. re-routing calls to colleagues or escalating if necessary);
• To ensure follow up calls are made, where necessary, to give updates to clients when needed or pre-agreed.

The Person:

• Good general standard of education, literacy and numeracy (GCSE or equivalent);
• An excellent knowledge of MS Windows, email and Internet (broadly equivalent to ECDL);
• Experience of working in a contact centre environment;
• Understanding of customer focus and customer service standards / KPIs;
• Knowledge of modern office processes and procedures;
• Sound experience of providing a customer focused service over the telephone or by email / in writing;
• Experience of “up-selling” or providing further work recommendations;
• Excellent verbal and written communication skills with a friendly, approachable and professional disposition.

The Benefits:

• A Real Living Wage Employer;
• Competitive Benchmarked Salary – reviewed annually;
• Up to 34 days’ annual leave;
• Paid overtime (non-guaranteed);
• Company Pension with Royal London;
• Additional Paid Leave / Special Leave;
• Free Parking;
• Cycle to Work Scheme;
• Company Events;
• Laptop / Company Mobile;
• Hybrid Working / occasional homeworking;
• Travel subsidy / mileage reimbursement;
• Free Eye Tests / Subsidy for Glasses;
• Commitment to training, development and progression.

Job Purpose

• To monitor incoming bid opportunities, logging them centrally in a systematic and transparent way, checking for new and relevant opportunities on the horizon.
• Working closely with franchisees – notifying them of relevant bids and setting deadlines for feedback and co-ordinating key milestones for return of data / information for bids, tenders and PQQs.
• To provide an all-round administrative function for the Bid and National Sales Team including any other duties commensurate with the level of the role.

Specific duties

• To compile a range of data associated with Pre-Qualifying Questionnaires (PQQs).
• To follow up and chase tenders for updates (awards) and clarification of any additional information required.
• Compiling and managing the bid library and historic database to ensure we have relevant “collateral” and information which can be easily accessed, developed and distributed at short notice.
• Chasing initial quotes from franchisees on non-standard works.
• Preparing monthly data for sales calls / reviews and group meetings.
• To provide regular and ad-hoc customer updates – for example: leavers and joiners etc.
• Providing new certificates to customers – sales leads to relevant to each or all National Account Managers (NAMs).
• To write copy to update Metro Net bulletins on upcoming bids, tenders and general activity within the Team.
• Working closely with Network Operations Team to identify any customers at risk.
• To update our inhouse CRM (Vision) and other databases as necessary.
• Completing onboarding form process between NAMs/ Accounts / Support centre contacts.

Person Specification

• Excellent written and verbal communications skills with the ability to write clear, concise copy and reports.
• High levels of numeracy, literacy and accuracy – ideally educated to GCSE level or equivalent.
• Advanced all round MS Office Skills with Intermediate / Advanced Excel – willingness to upskill.
• Personable, approachable with the ability and interpersonal skills to work with staff at levels within a range of external organisations.
• Ability to assimilate quickly and easily to new technology and internal administrative processes.
• Excellent organisation, administration and planning skills with the ability to manage multiple and changing priorities at short notice.
• Ability to understand or learn the broad and technical aspects of drainage, plumbing, tankering and pump services.
• Ability to generate own work and operate without supervision, to tight deadlines.
• Good team player with the ability to manage upwards, follow up on outstanding work and set mutually agreed deadlines for the team.
• Focused on outcomes, commercial objectives, and delivery.
• Flexible working considered for the right candidate.

How to apply:

If you are interested in becoming a valued member of our national team, please provide your CV and a Covering Letter to [email protected]

We have some great opportunities to join a well-established but growing and ambitious company with headquarters based in Macclesfield (East Cheshire / Greater Manchester Area).

You’ll be ensuring we provide the highest quality, customer focused and timely responses to incoming telephone calls and emails from a range of our valued, commercial, national and local account clients as well as domestic customers.

You will be at the forefront of the business – acting as the first contact, responding to orders, inquiries, questions and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner.

**These roles will be predominantly home based and may suit someone looking to earn extra money as a second income or during an academic course of study. There will be an initial training programme lasting four weeks which will take place at our Contact Centre in Macclesfield. Thereafter, you will be provided with the necessary kit and IT set up to work from home.**

The Job:

• To answer telephone calls and emails aiming for “first time” resolution;
• Managing expectations of the client or Franchisee by informing them of the next course of action, with appropriate timescales;
• To research a range of electronic and paper based documents and resources to develop knowledge of service level agreements and client requirements;
• Where necessary or appropriate, provide clients with details of other products and services;
• To systematically ensure that client information is added and maintained in relevant systems, thereby making it readily and immediately available to other Contact Centre Advisors within your area;
• To ensure that there are appropriate contingencies in the event that you are not able to answer calls within the scope of the service level agreement (i.e. re-routing calls to colleagues or escalating if necessary);
• To ensure follow up calls are made, where necessary, to give updates to clients when needed or pre-agreed.

The Person:

• Good general standard of education, literacy and numeracy (GCSE or equivalent);
• An excellent knowledge of MS Windows, email and Internet (broadly equivalent to ECDL);
• Experience of working in a contact centre environment;
• Understanding of customer focus and customer service standards / KPIs;
• Knowledge of modern office processes and procedures;
• Sound experience of providing a customer focused service over the telephone or by email / in writing;
• Experience of “up-selling” or providing further work recommendations;
• Excellent verbal and written communication skills with a friendly, approachable and professional disposition.

The Benefits:

• A Real Living Wage Employer;
• Competitive Benchmarked Salary – reviewed annually;
• Up to 34 days’ annual leave;
• Non-guaranteed / paid overtime;
• Company Pension with Royal London;
• Additional Paid Leave / Special Leave;
• Free Parking;
• Cycle to Work Scheme;
• Company Events;
• Laptop / Company Mobile;
• Hybrid Working / occasional homeworking;
• Travel subsidy / mileage reimbursement;
• Free Eye Tests / Subsidy for Glasses;
• Commitment to training, development and progression.

How to apply:

If you are interested in becoming a valued member of our national team, please provide your CV and a Covering Letter to [email protected]