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Thank you for your interest in working at Metro Rod. We operate not just our Support Centre in Macclesfield, but from 50+ local depots across the UK. We have drainage engineer and plumbing opportunities across the country. Join our encouraging work environment and benefit from continual in-house training, the support of a nationwide network of industry experts and business professionals, growth opportunities and much more.

We pride ourselves on having a team of dedicated, passionate and skilful employees leading our business. If that sounds like you, then we’d love for you to join us.

View our current vacancies below

Alternatively, send your CV and a covering letter to [email protected]

Customer Service Advisor – Metro Rod (Support Centre) – Macclesfield – No Experience Needed

Full time permanent 
£23,859 per annum (increasing upon successful probation period) 
Mon-Fri weekly rota

If you are interested in applying, please send an email with your CV attached to our Recruitment Team, [email protected]

 

We are recruiting for our prestigious Contact Centre team here at Metro Rod/Metro Plumb Support Centre. 

  • Are you comfortable and confident with Microsoft Outlook and navigating different IT systems/portals/CRM’s? 
  • Do you have a confident, friendly and professional telephone manner? 
  • Are you comfortable building relationships with different kinds of people? 

If so – this is the perfect opportunity for you to join one of the biggest and most successful businesses in Macclesfield! You will receive full training and have the opportunity to pave a career, not just a job. We don’t need you to have experience, we just need you to have a positive and motivated attitude and the willing to learn. 

 

Metro Rod work with big FM companies across a variety of sectors including hospitality, construction and retail.  

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage. 

Within the Waste & Water Services Division of Franchise Brands, are also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing. 

 

What does it entail? 

This team is responsible for providing a customer focused service to National Account, Local Account and domestic customers.  Being the first port of call for all enquiries over phone and email, dealing with complaints and troubleshooting along the way.  

Working closely with a number of internal teams and external suppliers, the team is relied upon to represent the brand in the best possible way, being proactive and ensuring that all relevant parties are kept up to date along the journey whilst adhering to any client SLA’s. 

 

What do we look for? 

  • A customer focused approach 
  • Experience in using Microsoft packages and ability to navigate IT systems 
  • Ability to follow processes and procedures 
  • Strong eye for detail 
  • Resilience 
  • Confidence to deal with complaints 
  • Proactive approach – able to look at the bigger picture 
  • Adaptability – able to think on your feet 
  • Strong work ethic 

 

What do you get? 

  • 25 days annual leave – plus bank holidays 
  • Royal London, Company Pension 
  • Group Life Assurance 
  • Additional Paid Leave / Special Leave 
  • Cycle to Work Scheme 
  • Company Events 
  • Laptop / Company Mobile 
  • Hybrid Working / occasional homeworking 
  • Travel subsidy / mileage 
  • Free Eye Tests / Subsidy for Glasses 
  • Electric Car Charging Points 
  • Free Standard Parking 
  • Employee Assistance Programme 
  • Occupational Health Support 
  • Employee Discounts Platform – Sodexo 

 

*please note that the rota changes weekly between the following shifts. Candidates may select a shift preference, however, must be available to work any of the following shifts in order to apply: 

07.00-15.30
08.30-17.00
10.30-19.00 

 

(Monday to Friday) 

 

If you are interested in applying, please send an email with your CV attached to our Recruitment Team, [email protected]

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Drainage and Plumbing Engineers – Positions Available Nationally

 

Metro Rod is a national market leader in providing the highest quality drain care services.  We operate as a UK network of independently owned, regional franchises, coordinated via a central Support Hub, and owned by Franchise Brands plc.

We are looking for dedicated individuals who want to develop their engineering careers within this sector and who are committed to providing the most exceptional levels of service to our valued and high-profile customers.

We have a range of full, part-time and flexible vacancies available across the UK and we will work with you from the outset to establish the optimum working pattern that suits your needs as well as those of the business.

About the Job:

  • Carry out a range of services associated with the cleaning, clearance, repair and maintenance of our customer’s drains;
  • Deliver an exceptional standard of customer service and technical expertise;
  • Ensure you work in accordance with H&S and Quality Assurance procedures;
  • Maintain your branded company service vehicle and equipment to the highest standards;
  • Accurately record work/job details via a range of bespoke internal/client systems and applications;
  • Communicate effectively with clients and Metro Rod Support Centre colleagues to ensure excellent customer service is provided at all times;
  • A commitment to working for a 24/7 and 365 service provider – this may involve participation in on-call rotas or occasional unsociable hours.


About the Person: 

  • Will have a positive, flexible, can-do attitude;
  • Want to be part of an exciting, growing and progressive business with an increasingly formidable brand presence;
  • Be willing to work occasional/unsociable hours;
  • Ideally have relevant experience and qualifications – or committed to attaining this;
  • Hold a full UK driving licence – or be taking lessons/working to pass your test.


Benefits of the Job:

  • Ability to work in a positive team environment and develop your technical skills;
  • Competitive salary and benefits package;
  • Auto-enrolment pension;
  • A structured approach to your training and development;
  • Formal apprenticeship courses are also available.


How to apply:

If you are interested in becoming a valued member of our national team, please provide your CV and a Covering Letter to [email protected]

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Quotes Service Advisor – Metro Rod (Support Centre) – Macclesfield

Due to the expansion of our team, we are looking for Quotes Service Advisors to join our Quotes Team based in our Call Centre.

As part of this role, a successful candidate will be:

  • Responsible for consistent day-to-day delivery of high-quality customer service, using an excellent telephone manner with a professional and courteous approach to all customers both externally and internally.
  • Responsible for Raising Orders directly on to our works management system and using the quote system, parts identification and processing delivery request.

 

We are looking for someone who can:

  • Successfully and consistently manage all customer requests maintaining a high level of customer communication
  • Maintain and/or develop supplier relationships to enable suppliers to respond to changes on demand
  • Progress chase outstanding Purchase Orders to ensure supplier performance is within agreed company KPI targets
  • Help and monitor cost reduction whenever possible
  • Identify the root cause of complaints and develop action plans to address and improve to an acceptable level
  • Maintain a working relationship and open communication with all employees and our franchise network
  • Ensure compliance of Health and Safety

 

At a minimum, we are looking for someone with:

  • Skills in a customer services environment
  • A high level of knowledge in the use of the Microsoft Office package
  • Previous experience in a service delivery environment
  • Previous experience of regularly analysing and presenting complex information in a professional manner at all levels

 

How to apply:

If you are interested in joining our team, please send your CV and a brief description about why you think you’re suitable for the role to [email protected]

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Drainage Engineer – Metro Rod Cambridge

Salary up to £28,600 DOE plus door-to-door overtime

Metro Rod has been leading the way in drainage solutions for over 40 years.

Founded in 1983, Metro Rod is a leading provider of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 40 franchisees with geographical coverage across most of the UK, Scotland, and Norther Ireland.

This is a full-time vacancy and will involve you in providing a range of emergency and contracted services to both commercial and domestic customers. The successful candidate will be provided with a company van and fuel card.

What does it entail?

  • Carrying out a range of services associated with the cleaning, clearance, repair, and maintenance of our customers’ drains
  • Operation of High-Pressure Water Jetting Equipment in line with rigorous safety standards
  • Carrying out surveys
  • Providing an exceptional standard of customer service and technical expertise
  • Accurately recording work/job details via a range of bespoke internal/client systems and apps
  • Communicate effectively with high profile commercial and domestic clients and Metro Rod Support Centre colleagues to ensure excellent customer service is always provided
  • Being part of an on-call rota to help service our clients 24/7 / 365 days a year. This would be one week in four– variable according to the business needs

What are we looking for?

  • High pressure water jetting and CCTV Surveying with experience in commercial drainage beneficial but not essential as full training provided for the right candidate
  • Excellent problem-solving ability with sound technical knowledge
  • Have a positive, flexible, can-do attitude
  • Want to be part of a growing and progressive business
  • Be willing to work some unsociable hours
  • Full UK driving licence
  • Must live in the Cambridge, Ely, kings Lynn, bury St Edmunds, area

What you will receive

  • Personal development
  • Door to door overtime
  • Company van and fuel card
  • Branded uniform
  • Ongoing Health & Safety and new skills training

Job Types: Permanent, Full-time

Salary: Up to £28,600.00 per year

Schedule:

  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Bonus scheme

Application question(s):

  • Are you HPWJ trained?

Experience:

  • DRAINAGE: 2 years (required)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)
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Plumbing Heating Engineer – Metro Rod Cambridge

Salary up to £34,000 DOE plus benefits

Metro Rod has been leading the way in drainage solutions for over 40 years.

Founded in 1983, Metro Rod is a leading provider of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 40 franchisees with geographical coverage across most of the UK, Scotland, and Norther Ireland.

We are a family run business with the backing of a nationally recognised brand Metrorod. We provide a 24/7 service to both commercial and domestic customers.

We have a vacancy for a Plumbing heating Engineer at our Cambridge office. We are a reactive 24/7 plumbing service, responding to emergency plumbing and pre-planned maintenance call outs.

Our territory is Cambridgeshire based we cover CB PE SG and IP postcodes.

What’s involved?

We are looking for a confident plumber who can carry out all aspects of plumbing work, including but not limited to, installation and maintenance of toilets, taps, ball valves, siphons, flexible hoses, pipework, radiator valves, cylinders boilers heating systems etc. Within this role you will initially work on one of our long-term contracts in Cambridge and surrounding areas.

Our customer experience rating is important to us as it demonstrates we care. So, if you want to join a growing local business, the satisfaction of customers and the quality of your work is important to you then we would love to hear from you.

What are we looking for?

  • NVQ/City & Guilds Level 3 (or equivalent experience)
  • DBS checked (or willingness for this to be carried out)
  • Full UK driving license
  • Commitment to working on call
  • CSCS Card
  • 2 Years’ plumbing heating experience

What will you get?

  • Salary £34,000 per Anum 08:00-18:00hrs plus financial incentives and overtime available
  • Auto enrolment into pension scheme
  • Company van and fuel card
  • Branded uniform
  • Company mobile
  • Induction and training

·

Job Types: Permanent, Full-time

Salary: Up to £34,000.00 per year

Schedule:

  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Bonus scheme

Experience:

  • Plumbing: 2 years (required)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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