Jobs

Metro Rod is a national market leader in providing the highest quality drain care services.  We operate as a UK network of independently owned, regional franchises, coordinated via a central Support Hub, and owned by Franchise Brands plc.

We are looking for dedicated individuals who want to develop their engineering careers within this sector and who are committed to providing the most exceptional levels of service to our valued and high-profile customers.

We have a range of full, part-time and flexible vacancies available across the UK and we will work with you from the outset to establish the optimum working pattern that suits your needs as well as those of the business.

About the Job:

• Carry out a range of services associated with the cleaning, clearance, repair and maintenance of our customer’s drains;
• Deliver an exceptional standard of customer service and technical expertise;
• Ensure you work in accordance with H&S and Quality Assurance procedures;
• Maintain your branded company service vehicle and equipment to the highest standards;
• Accurately record work/job details via a range of bespoke internal/client systems and applications;
• Communicate effectively with clients and Metro Rod Support Centre colleagues to ensure excellent customer service is provided at all times;
• A commitment to working for a 24/7 and 365 service provider – this may involve participation in on-call rotas or occasional unsociable hours.

About the Person: 

• Will have a positive, flexible, can-do attitude;
• Want to be part of an exciting, growing and progressive business with an increasingly formidable brand presence;
• Be willing to work occasional/unsociable hours;
• Ideally have relevant experience and qualifications – or committed to attaining this;
• Hold a full UK driving licence – or be taking lessons/working to pass your test.

Benefits of the Job:

• Ability to work in a positive team environment and develop your technical skills;
• Competitive salary and benefits package;
• Auto-enrolment pension;
• A structured approach to your training and development;
• Formal apprenticeship courses are also available.

How to apply:

If you are interested in becoming a valued member of our national team, please provide your CV and a Covering Letter to [email protected]

Due to the expansion of our team, we are looking for customer service advisors to work in our Call Centre based in Macclesfield.

The successful applicant will need to:

• Provide a comprehensive customer focused and timely response to incoming calls & emails from a range of National Account, Local Account and Domestic customers.
• To act as first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner.
• Ensuring client details are input into the system accurately, and maintaining comprehensive information, which is fit for purpose, in the relevant system.
• To make outbound calls where necessary and as agreed.
• To work collaboratively with other Customer Service Advisors to ensure that information relating to clients is accurately captured and maintained.
• To develop a comprehensive knowledge of terms of business and service level agreements of each client / Franchisee within area of responsibility.
• To escalate any issues which cannot be resolved to a more senior manager.

At a minimum, we are looking for someone with the following qualities:

• Educated to GCSE standard (or equivalent) with a pass in maths and English
• An excellent knowledge of MS Windows, email and internet (broadly equivalent to ECDL)
• Experience of providing customer focussed service over the telephone or written
• Experience in “up-selling” or providing further work recommendations
• Excellent verbal and written communication skills
• Ability to simplify complex information to non-technical callers
• Ability to multi-task and prioritise
• Advanced IT and telephone skills

How to apply:

If you are interested in joining our team, please send your CV and a brief description about why you think you’re suitable for the role to [email protected]

Due to the expansion of our team, we are looking for Quotes Service Advisors to join our Quotes Team based in our Call Centre.

As part of this role, a successful candidate will be:

• Responsible for consistent day-to-day delivery of high-quality customer service, using an excellent telephone manner with a professional and courteous approach to all customers both externally and internally.
• Responsible for Raising Orders directly on to our works management system and using the quote system, parts identification and processing delivery request.

We are looking for someone who can:

• Successfully and consistently manage all customer requests maintaining a high level of customer communication
• Maintain and/or develop supplier relationships to enable suppliers to respond to changes on demand
• Progress chase outstanding Purchase Orders to ensure supplier performance is within agreed company KPI targets
• Help and monitor cost reduction whenever possible
• Identify the root cause of complaints and develop action plans to address and improve to an acceptable level
• Maintain a working relationship and open communication with all employees and our franchise network
• Ensure compliance of Health and Safety

At a minimum, we are looking for someone with:

• Skills in a customer services environment
• A high level of knowledge in the use of the Microsoft Office package
• Previous experience in a service delivery environment
• Previous experience of regularly analysing and presenting complex information in a professional manner at all levels

How to apply:

If you are interested in joining our team, please send your CV and a brief description about why you think you’re suitable for the role to [email protected]

Salary up to £28,600 DOE plus door-to-door overtime

Metro Rod has been leading the way in drainage solutions for over 40 years.

Founded in 1983, Metro Rod is a leading provider of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 40 franchisees with geographical coverage across most of the UK, Scotland, and Norther Ireland.

This is a full-time vacancy and will involve you in providing a range of emergency and contracted services to both commercial and domestic customers. The successful candidate will be provided with a company van and fuel card.

What does it entail?

• Carrying out a range of services associated with the cleaning, clearance, repair, and maintenance of our customers’ drains
• Operation of High-Pressure Water Jetting Equipment in line with rigorous safety standards
• Carrying out surveys
• Providing an exceptional standard of customer service and technical expertise
• Accurately recording work/job details via a range of bespoke internal/client systems and apps
• Communicate effectively with high profile commercial and domestic clients and Metro Rod Support Centre colleagues to ensure excellent customer service is always provided
• Being part of an on-call rota to help service our clients 24/7 / 365 days a year. This would be one week in four– variable according to the business needs

What are we looking for?

• High pressure water jetting and CCTV Surveying with experience in commercial drainage beneficial but not essential as full training provided for the right candidate
• Excellent problem-solving ability with sound technical knowledge
• Have a positive, flexible, can-do attitude
• Want to be part of a growing and progressive business
• Be willing to work some unsociable hours
• Full UK driving licence
• Must live in the Cambridge, Ely, kings Lynn, bury St Edmunds, area

What you will receive

• Personal development
• Door to door overtime
• Company van and fuel card
• Branded uniform
• Ongoing Health & Safety and new skills training

Job Types: Permanent, Full-time

Salary: Up to £28,600.00 per year

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus scheme

Application question(s):

• Are you HPWJ trained?

Experience:

• DRAINAGE: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Salary up to £34,000 DOE plus benefits

Metro Rod has been leading the way in drainage solutions for over 40 years.

Founded in 1983, Metro Rod is a leading provider of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 40 franchisees with geographical coverage across most of the UK, Scotland, and Norther Ireland.

We are a family run business with the backing of a nationally recognised brand Metrorod. We provide a 24/7 service to both commercial and domestic customers.

We have a vacancy for a Plumbing heating Engineer at our Cambridge office. We are a reactive 24/7 plumbing service, responding to emergency plumbing and pre-planned maintenance call outs.

Our territory is Cambridgeshire based we cover CB PE SG and IP postcodes.

What’s involved?

We are looking for a confident plumber who can carry out all aspects of plumbing work, including but not limited to, installation and maintenance of toilets, taps, ball valves, siphons, flexible hoses, pipework, radiator valves, cylinders boilers heating systems etc. Within this role you will initially work on one of our long-term contracts in Cambridge and surrounding areas.

Our customer experience rating is important to us as it demonstrates we care. So, if you want to join a growing local business, the satisfaction of customers and the quality of your work is important to you then we would love to hear from you.

What are we looking for?

• NVQ/City & Guilds Level 3 (or equivalent experience)
• DBS checked (or willingness for this to be carried out)
• Full UK driving license
• Commitment to working on call
• CSCS Card
• 2 Years’ plumbing heating experience

What will you get?

• Salary £34,000 per Anum 08:00-18:00hrs plus financial incentives and overtime available
• Auto enrolment into pension scheme
• Company van and fuel card
• Branded uniform
• Company mobile
• Induction and training

·

Job Types: Permanent, Full-time

Salary: Up to £34,000.00 per year

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus scheme

Experience:

• Plumbing: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person