Full time permanent
£23,859 per annum (increasing upon successful probation period)
Mon-Fri weekly rota
If you are interested in applying, please send an email with your CV attached to our Recruitment Team, [email protected]
We are recruiting for our prestigious Contact Centre team here at Metro Rod/Metro Plumb Support Centre.
- Are you comfortable and confident with Microsoft Outlook and navigating different IT systems/portals/CRM’s?
- Do you have a confident, friendly and professional telephone manner?
- Are you comfortable building relationships with different kinds of people?
If so – this is the perfect opportunity for you to join one of the biggest and most successful businesses in Macclesfield! You will receive full training and have the opportunity to pave a career, not just a job. We don’t need you to have experience, we just need you to have a positive and motivated attitude and the willing to learn.
Metro Rod work with big FM companies across a variety of sectors including hospitality, construction and retail.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.
Within the Waste & Water Services Division of Franchise Brands, are also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.
What does it entail?
This team is responsible for providing a customer focused service to National Account, Local Account and domestic customers. Being the first port of call for all enquiries over phone and email, dealing with complaints and troubleshooting along the way.
Working closely with a number of internal teams and external suppliers, the team is relied upon to represent the brand in the best possible way, being proactive and ensuring that all relevant parties are kept up to date along the journey whilst adhering to any client SLA’s.
What do we look for?
- A customer focused approach
- Experience in using Microsoft packages and ability to navigate IT systems
- Ability to follow processes and procedures
- Strong eye for detail
- Resilience
- Confidence to deal with complaints
- Proactive approach – able to look at the bigger picture
- Adaptability – able to think on your feet
- Strong work ethic
What do you get?
- 25 days annual leave – plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Cycle to Work Scheme
- Company Events
- Laptop / Company Mobile
- Hybrid Working / occasional homeworking
- Travel subsidy / mileage
- Free Eye Tests / Subsidy for Glasses
- Electric Car Charging Points
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform – Sodexo
*please note that the rota changes weekly between the following shifts. Candidates may select a shift preference, however, must be available to work any of the following shifts in order to apply:
07.00-15.30
08.30-17.00
10.30-19.00
(Monday to Friday)
If you are interested in applying, please send an email with your CV attached to our Recruitment Team, [email protected]