Drain repairs can be costly and stressful and make you wonder who is actually responsible for the repairs, hopefully this guide will answer those questions for you. 

Insurance Policy Metro Rod WY

When you have damage to your drains and need a repair your first point of call should be Metro Rod Bournemouth. We are experts in drain care and repair so you can have the peace of mind that you will be getting the best solution. You will no doubt have question though about whether the repairs are your responsibility or someone else’s, like the council or water company. We hope this brief guide will help you gain an idea on what is your responsibility and what is not. 

What are you responsible for? 

The law changed in 2011 which made water companies now responsible for the maintenance of shared ‘private’ drains, for Bournemouth this is South West Water. The means that you are only responsible for your own drains within the property line. This includes the drains that take wastewater away from your house. If you think you need drain repairs or help unblocking these drains then call Metro Rod Bournemouth for more help and information on our drain repair and maintenance services.

If we carry out an inspection to locate the problem and we find that it is in the sewer system, then this falls under the water company’s responsibility, as sewers are publicly owned. Therefore you will not be responsible for the damage or repair. 

Covered By Insurance? 

If you are responsible for drain repairs, you might be able to get the cost covered by your insurance policy, but this will depend on your coverage. We know that it can be a pain when dealing with insurance companies and it can become confusing. Ultimately though, whether your drain repairs are covered under your home insurance will depend on the insurance company and your insurance policy. Most companies will cover ‘accidental’ damage but this is quite vague and confusing which allows companies to refuse to pay out over a technicality. 

For example, corrosion to drains is seen as a natural activity and therefore not accidental so the drain repairs are unlikely to be covered.

Any damage that happens through misuse or neglect is highly unlikely to be covered by any insurance provider as it is not considered accidental. This will include repairs needed due to flushing things like wet wipes and nappies down the drain, or letting your pipes freeze and burst in winter. 

We hope this has helped answer some questions you may have regarding who is responsible for drain repairs, and please get in touch for more information if you do require a repair.


Metro Rod Bournemouth offer services from dealing with blocked drains, drain repair, CCTV surveys and septic tank maintenance. We believe in simple things and make sure we follow them through; available 24/7, professional, value for money service during and after the job and peace of mind in the fact that all our engineers are highly trained, DBS checked and fully insured.

Make sure you get in touch with us through any of the following:

Enquire through our website: https://www.metrorod.co.uk/local/bournemouth/

Get in touch with us via email: [email protected] 

Call us on 01258 863745

We any drainage needs, we are the drainage experts. We look forward to hearing from you soon!