The Team

Peter Joined Metro Rod in 2003 having spent the first part of his career with Saint Gobain. As the Managing Director, he is responsible for our Key Account customers.

Although Peter is responsible for the growth of our national business his primary function is to act as the ‘Voice of the Customer’ within Metro Rod and continually challenging the business to provide the optimum level of service to all of our customers.

Chris has 7 years’ experience at a senior level within the Metro Rod and 25 years’ experience working with SMEs in operational and compliance roles.

As Franchise Director, he is responsible for all franchising activities, including operational delivery and customer service issues, plus health and safety across the business.

Craig worked at Metro Rod from 2006 until 2011 and re-joined the business in 2018 as Sales Director. He has a wealth of experience in growing and developing franchise businesses and building high performing support teams for franchisees across a number of sectors.

Craig’s primary focus now is in helping Metro Rod franchisees in growing their business. He works closely with all of the support staff, delivering support services to network for the sales of the services locally and nationally. He works closely with the management team responsible for positioning Metro Rod as the brand most respected brand in commercial drainage in the UK.

Outside of work Craig is a keen outdoor pursuits guy and enjoys skiing, hiking, camping and travel

Steve oversees operational activities within our business, from sub-contractors to franchisee training.

He also ensures that the larger of our new accounts launch smoothly by briefing our franchises and engineers to ensure they are ready to support our customers 100%.

Outside of work, Steve is interested in live music and visiting different cities.

Process-driven and motivated by delivery, Steve oversees a wide variety of improvement projects throughout our organisation. Steve manages IT infrastructure and software solutions, having recently worked on a major project to deliver a new works management system from the ground up.

Outside of work, Steve is somewhat obsessed with V-shaped guitars and bands nobody else has ever heard of.

Steve joined Metro Rod in May 2015 to lead and drive performance within the Customer Services Department. This followed a 15 year journey at British Gas, where he developed a wide range of skills within their inbound and outbound call centre ranging from KPI management, Leadership and Sales Growth, through to project management, engagement, resource planning and coaching.

Since joining the company Steve has implemented a wide variety of changes and assisted in the delivery of various projects whilst improving performance across the Contact Centre as a whole.

In his spare time, he enjoys spending time with his family, Carp Fishing and following the “Mighty” Manchester United.

Julian Mason Joined Franchise Brands as Group Head of HR in June 2017.

He has over 20 years’ senior practitioner level strategic and operational HR experience, most recently working in the NHS, Pearson, and Guinness Partnership.

Julian has an in-depth understanding of how to successfully implement cultural change, as well as leading and managing people within growing organisations.

Mike joined Metro Rod in December 2014 and his current role is to ensure franchisees are paid correctly and in a timely fashion.

His experience in credit control and invoicing is advantageous when creating payment files and a strong analytical background enables Mike to focus in on the detail.

Katie joined the Customer Service department in October 2007. After 8 years, she progressed to Supervisor of the Written Quotation team. Her role now involves managing and driving the team to send quotations and hit monthly financial targets.

Outside of work Katie enjoys walking, going to the gym and spending time with family and friends.

Chris started his career as a Technician Apprentice with the MOD (Navy) and worked for several years providing Mechanical Engineering support for UK surface warship and submarine fleets.

He joined Metro Rod as an engineer in 1991 and has spent almost 30 years working for a number of national Drainage and Plumbing services providers, in the roles of: Customer Services Officer, Senior Engineer and Operations Managers.

Chris enjoys time with his family and dog Harry and frequently camps and attends music festivals.

After progressing to National Account Manager from his previous role as a Call Centre Supervisor, Josh now finds himself approaching new leads for work as well as liaising with existing accounts in his control.

Outside of work Josh is a proud Manchester City season ticket holder and is obsessed with The Stone Roses!

Amy joined Metro Rod in 2015, as part of the call centre. Her focus on results and ownership of issues meant she progressed quickly through supervisory roles to become our Call Centre Manager.

In January 2019, Amy set up the Digital Department within our Call Centre – which handles the portal communications for our largest commercial clients. She’s committed to creating a centre of excellence when it comes to supporting digital communications between our clients and franchisees.

Amy has a passion for Fine and Illustrative Art and spends her spare time drinking coffee in different cities.

Ben joined the Metro Rod as a National Account Manager in 2016. With nearly 10 years’ experience in the industry, he has extensive technical knowledge of the drainage network, HPWJ, jetting combination units and CCTV.

Ben comes from a combined sales and operational background having previous experience of working for various other drainage companies. During his time in the drainage industry, he has worked on contracts for Severn Trent Water, United Utilities, Anglian Water, Yorkshire Water, Network Rail and many more.

In his spare time, Ben enjoys good food and drink, holidays with his partner and he is obsessed with anything that utilises an engine.

Matthew joined Metro Rod with an expansive knowledge of the drainage sector. He previously working for Lanes Group (Lanes for Drains). Over these years Matt has been involved in all kinds of drainage related operations but predominantly sewer lining, this gives him a vast and varied amount of industry-based knowledge.

Matthew is married with 2 young children and when not at work loves nothing better than spending time with his family, and in particular, watching his son play football for his team on Sunday mornings.

Andy first joined Metro Rod in 1999 as an engineer working in the Peterborough franchise, since then he has mainly owned, developed and sold successful small drainage companies. Andy joined us again in January 2016 after a period of working on the drainage systems of Spain. Although challenging at times, Andy gets a real buzz out of assisting franchisees in all areas.

In his spare time, Andy loves nothing more than travelling to various parts of the planet, playing golf (badly), voluntary work at his local hospice and is an avid motor racing fan.