Life saver

19th July 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

“Life Saver!”

Mrs Smith - homeowner

Fantastic work

19th July 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

“Fantastic work. Polite and good clean up!”

Penny & Sinclair - Lettings Agent

Great Service

6th July 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

“Great service. Friendly and polite and fixed the issue super fast. Thank you!”

Ms Anders - home owner

Really impressed

6th July 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

“Couldn’t have been more positive or thorough. Really impressed with the dedication to doing the job. Thank you”

Rosie Wilson - home owner in Beaconsfield

Excellent Service

1st June 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

Tony was called out to a garden centre that had a blocked sink in the restaurant kitchen. The particular sinks that were blocked were the pot wash sink and a cleaners sink, and it was from the latter that Tony cleared the blockage using his Electro-Mechanical Cleaner. The cause of the blockage was a mixture of fat and greasy deposits along with debris and fibres from a mop.

The garden centre had this to say about us: “excellent service, thank you” 

Garden Centre in Lechlade - loyal Metro Rod customer

“Showed concern for our shops needs”

8th May 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We received a call from this client at a betting shop in Oxford to say that they needed us as their customer toilets were flooding from the pipework, so we headed off to sort it out.

We dispatched Brian to Oxford and he quickly got to work solving the problem. He found that all the sinks, urinals and toilets were blocked on site, with the exception of the staff facilities, so it was clearly something that needed fixing asap. He found that the facilities were backing up through the urinals as they were the lowest point. He used his kinetic ram to clear the blockage in the toilets, however this did not solve the issue with the sinks and urinals. For these he used his electro-mechanical cleaner on the 4 inch pipework after draining the pipework up stream. This remedied the problems and so he could tidy up and left the site clean and tidy.

The client had this to say about his work:

“Brian came to our shop to fix the toilets. Did a fast and very efficient job. Made us aware of all the problems and also showed concern for our shops needs and customers. Great service!”

Betting Shop in Oxford - longterm Metro Rod Customer

Will use again

8th January 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We were called out to a job at a house a few weeks ago. There was a toilet in the house that was not flushing water away, so we sent Curtis to investigate. Curtis found a blocked manhole which was the cause of the problem with the toilet. He used his mechanical cleaner to clear the blockage and then used drain dye from the toilet to ensure that it was now running freely, which it was. During his investigation he also spotted a damaged manhole which was not blocked, but he spoke to the customer about the issues that broken manholes can cause.

The customer had this to say:

“Great job by Curtis. Will use again.”

Mr Hall

Leaking pan connector

8th January 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We received a call from a client in Banbury who needed help with a bad smell, so we sent out an engineer to investigate. The engineer who attended, Curtis, discovered that the smell was coming from a toilet which had a leaking pan connector, so he used silicon to create a seal around the edges, but recommended that we return with a new pan connector to fix the problem for good.

We went back on a different day in order to fit the work in with the schedule of the business, in this case a betting shop. This time we sent Mark out with the new pan connecter in order to fix the problem for good.

Mark got to work removing the boxing around the toilet in order to gain access to the pipework. He then removed the old pan connector and installed the new connector, ensuring that the fit was snug in order to prevent any further bad smells leaking out. He tested the connection a few times by flushing the toilet and was able to observe that it was working perfectly. He replaced the boxing around the toilet and cleaned his work area.

The company had this to say about his work:

“Very good job and done quickly and quietly during racing”

Excellent work, Mark!

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