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We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.

Helping a Handover between Contractor and Client!

27th March 2019 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We received a call from a building contractor who were working on site in one of the prisons in our area. They had been working on the showers and their workforce had packed up and left site, ready to hand over when they discovered a drainage problem: a blocked shower. The governor of the prison was adamant that he wanted the problem sorted asap, so that's where we came in!

Mondays are a busy time for us, but we understood the urgency of the issue and we knew the site as we've worked for all the prisons in our area, so we were able to send an engineer to site in the afternoon as requested. We met with the contractor who was remaining on site to complete the handover with the client, and our engineer Seb got to work. He discovered that there was a blocked stack pipe, with the blockage being quite deep. It hadn't been an issue until the rooms were tested, but unblocking stack pipes is nothing new to us! Seb was able to clear the blockage in less than an hour, minimising the delay in the handover from building contractor to the client.

The contractor had this to say about the service they received: "Thanks for taking our call and acting so promptly to get us an engineer to site this afternoon. Great service. Much appreciated."

We're always happy to help!

P M Associates

Working Until 10PM

12th November 2018 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We went out to a property located at a retirement development in Bicester, as the customer was having a serious problem where flushing the toilet or sink was causing waste water to rise up in the bath. The developments caretaker had taken a look, but it was clear that our services were needed so we sent out Tony. 

Tony got to work trying to clear the blockage from the WC, which was unsuccessful, so he explored the manholes outside searching for the downstream access that would enable him to clear the blocked drain. This proved trickier than anticipated, but he knew he couldn't leave the resident without her facilities. He requested a camera be brought on site and then was able to use the CCTV camera to track down a hidden manhole that was underneath some hedges. The CCTV camera also showed the cause of the problem: tree roots! 

Once this manhole was opened it was a straightforward matter to remove the roots and clear the blockage. 

We were delighted to receive a letter from the resident who told us:

"I would like to say how grateful and impressed I was by Tony who came to clear my bathroom pipes last Friday. He persevered until he found and cleared the problem.  In fact working until 10PM. Not many young men, these days, would have not "come back tomorrow"!

Altogether a charming and helpful young man."

Lovely to hear that our efforts were well received and Tony got a kick out of being referred to as a young man! 

 

Anchor Trust

Great service throughout

10th October 2018 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We went out to a home in Wantage to assist a couple with their blocked drain. We sent out our engineer Seb to investigate. The problem turned out to be a little bigger than anticipated and in order to make access for his electro-mechanical cables to get into the pipes to clear it, he had to remove the toilet from the wall. Once this was achieved it was a simpler matter to clear the blockage and restore flow.

Yesterday we received a phone call in the office from the customer who could not have been happier with the service.

"Dot in the office was so cheerful and helpful... the engineer was friendly, helpful and polite, a lovely man"

We are very pleased we could help!

Insurance customer

Home Buyers Survey

9th October 2018 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We received a call from a customer who was selling a house and buying a new one. In the process, he learned about our Home Buyers Surveys because the buyer of his house was using our service! Our customer observed the skills of our engineer, Mark, and later phoned the office to request the same survey for his new house. Although he expressed that he would be happy with any of our engineers he had been very impressed with Mark so we ensured that Mark was the engineer on the case.

Mark carried out the CCTV survey of the lines and our customer had this to say about it:

"Please thank everyone who has been involved with my recent survey report. They have all been most helpful and professional." 

Home Buyer

3rd May 2018 - in Banbury, Bicester, Chipping Norton

"Very nice gentleman, very knowledgeable and useful"

Caffè Nero

Life saver

19th July 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

"Life Saver!"

Mrs Smith - homeowner

Fantastic work

19th July 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

"Fantastic work. Polite and good clean up!"

Penny & Sinclair - Lettings Agent

Great Service

6th July 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

"Great service. Friendly and polite and fixed the issue super fast. Thank you!"

Ms Anders - home owner

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