Customer Testimonials

Professional and devoted to his work

8th March 2018 - in North West London

Metro Rod North West London carries out drain repair and unblocking for some of the UK's largest home insurance businesses. It was therefore very pleasing to receive this comment from one such major client:

Just had the policy holder on the line about the above job just to make a compliment about the engineer that attended, Mohammed Hoque. Her words were “Real professional and devoted to his work in awful freezing conditions. Polite to myself and informed of everything he was doing real credit to the industry and Metro Rod as a company.”

This is the level of service we aim to provide to every customer we assist, whether their issue is a blocked drain, a blocked sink or blocked toilet right through to complex CCTV survey of drains or repair of damaged drains.

Quick, Friendly and Efficient

8th March 2018 - in North West London

Metro Rod London North West's area for drain care and repair  extends as far south as Twickenham and one resident. Mr Bishop, was delighted by the service delivered, personally,  by co-franchisee Martin O'Connor.

"5 Star Service and a very quick response to our call" said Mr Bishop after Martin had resolved his drainage problem. "Martin was quick, friendly and efficient"

Metro Rod London North West can help with any drainage problem, from a blocked drain or blocked toilet to a major drain excavation or no-dig repair.

Well Done Martin, Very Good Job…

8th March 2018 - in North West London

The cold weather at the end of February 2018 saw many homes and businesses affected by drainage problems both during the cpld spell and in the thaw period immediately afterwards.

Metro Rod North West London co-franchisee Martin O'Connor won great praise from one householder in Hayes when resolving a blocked drain issue, working hard to restore flow in very cold conditions at night.

"Well done Martin. Very good job and God bless you" said Miss J Kaur. "Hours of your hard work in really cold weather, my great thanks"

Metro Rod North West London are always on hand to resolve any drainage issue for you, from a blocked drain or blocked toilet to more complex work such as CCTV drain survey or drain repairs.

Praise for Metro Rod’s work in Hillingdon

20th December 2017 - in North West London

Metro Rod North West London is proud to support the residents of Hillingdon in providing emergency drain care and repair services to resolve any issues from a simple blocked drain or blocked toilet to more complex drain repair work. The comments below from the management team at Hillingdon Council are greatly appreciated.

Lee, thank you very much for resolving a very long-running complaint.

Regards,

Graham Ross

Quality Manager

Maintenance Service

Hillingdon Council

Thank you for a great service

Kind Regards

Peter Whitfield

Contractor Manager

“Absolutely Brilliant” work by Metro Rod London North West engineer on a large commercial site

20th December 2017 - in North West London

Our engineer Christos's skill prompted the following comment from one very satisfied Metro Rod customer:

"Just a quick email  to say that your engineer that turned up to Custom House Heathrow today was absolutely brilliant and deserves to be praised and rewarded. He carried out his task professionally and courteously to resolve our drainage issue"

Steven Borg

Salisbury Group (Engineering)

“A pleasure to work with”.

13th June 2017 - in North West London

"Chris attended site to carry out a drain survey and also to clear a blockage in a drain affecting a building.

Chris was helpful and knowledgeable and was a pleasure to work with"

Thank you Metro Rod

8th January 2017 - in North West London

We've recently carried out a CCTV Survey for Conisbee CSE in London, NW3, in order to ensure planned building works could commence without issue.

All drainage was found to be in good condition, with no remedial works required.

The site manager filled out a feedback form. "Pleased no defects were found, meaning we can begin our building work right away. Thank you Metro Rod for your assistance".

Excellent job

8th January 2017 - in North West London

Could you please forward my thanks to Sam and his assistant Joe, who on Thursday night did an excellent job where competitors failed.