Here we answer the questions we get asked most frequently about the Metro Rod Drain Care and Repair service.

Why do my drains block up?

A blocked drain may be a symptom of an underlying problem or simply that it needs a maintenance clean to remove grease or scale.

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How long will you take to get here?

Our local office will contact you and give an eta, they will keep you updated in the event your engineer is delayed due to traffic for example. We aim to service most calls within 2 hours or arrange an appointment to suit you.

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What if it is not my drain that is blocked?

If the blockage is affecting your neighbours, it is likely that your Local Water authority is responsible for the blockage. If the blockage is affecting only your property, then this is most likely a private drain and the responsibility of the home owner.

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Should I have a survey of my drains before buying a house?

Home buyer surveys are always a cost-effective option. Any defects identified can be resolved by the vendor before purchase and you can move into your new home in the knowledge that you will not have any expensive drainage issues. Ask your local office for a fixed cost CCTV survey.

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How do I stop my drains blocking up?

Avoid pouring grease and paint into the drains, use of disposable wipes and any other debris. Periodic maintenance jetting and CCTV survey may be beneficial for older drains and those with limited gradient.

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Can you repair my drains without digging them up?

Metrorod offer a range of drain rehabilitation services including re-rounding of pitch fibre drains, localised (patch) lining and full length drain lining. In many instances, these techniques can be used instead of conventional excavation to avoid disruption.

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What if I my drains cannot be repaired?

When excavation is the only method of drain repair/replacement, our engineers will work to minimise disruption to a minimum.

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Do you charge a call out?

We do not charge a Call out fee, our contact centre will give you a rate for the service that you require.

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How long will you take to unblock my drains?

Our engineers will be able to give you an indication of timescale once they have viewed the problem.

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Do you have high pressure Water Jetting equipment?

All our vans are equipped with High Pressure Water Jetting Equipment. This is our preferred method of drain clearing and supports other electro-mechanical equipment carried by our engineers.

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Are you insured?

Yes. All Metro Rod engineers have specific insurance combined liability cover for Industrial and domestic drain and pipe cleaning/repair, service and CCTV surveying. We also carry Public Liability cover to a value of£5Million and Employers liability cover of £10 million.

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Are your staff trained and experienced?

We pride ourselves on having some of the most experienced engineers in the industry. All our engineers are trained in High Pressure Water jetting, Asbestos awareness, Basic food hygiene, Confined spaces entry, NRSWA units 1 to 3.

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How long have you been unblocking drains?

Metro Rod has been operating since 1983.

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Do you offer a guarantee?

Yes. 28 days from first visit.

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Can you invoice me at the end of a job?

Account facilities can be arranged for large or regular customers, subject to the usual checks.

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Why are my bath and sink glugging?

Glugging or slow running waste pipes are a symptom of problems with flow, often due to a restriction in the pipes.

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Why do my drains smell?

Foul odours can be a symptom of a blocked drain or a drain venting to atmosphere. Ask one of our engineers to visit and investigate the problem for you, they will then be able to advise on the best course of action.

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Should there be water lying in the bottom of my manhole?

The manhole invert or base should be dry except when the drain is flowing. If water is lying in the bottom of a manhole, or the manhole if full or partially full, then something is wrong.

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My septic tank is overflowing can you help?

Yes, if your septic tank is overflowing, then there is a problem with the soak away or drains leading from the septic tank to the soak away. Septic tanks should be emptied every 3 to 6 months to prevent the outlet drains becoming blocked.

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