0800 66 88 00
Lines open 24/7
Find a local centre



28th September 2020


When you need a drain repair you’ll probably be wondering whether it can be covered by insurance - hopefully this brief overview will answer your questions on this.

Drain Damage

Whether you are experiencing a blocked drain, leaking pipes, bad odours or something else drain related Metro Rod Mid Wales should always be your first point of call. With our team of experienced engineers we can find the problem and provide a reliable fix for you. When it comes to drainage issues and repairs you’ll most likely be hoping it can be covered by your insurance, here are the basics behind what is and isn’t covered by insurance. 

What are you personally responsible for?

For the past 10 years water companies are now responsible for the maintenance of shared ‘private’ drains, as well as those which are located outside your property boundary. This means you are only responsible for your drains within the property boundary, including the rain that take away waste water fro the property. 

If we carry out an inspection to locate the problem and find that it is located in the sewer system then this also falls under the water company’s responsibility as they are publicly owned. 

What is covered by insurance? 

Essentially whether you are covered by insurance will be dependant on your insurance company and the coverage you have. Most companies will cover ‘accidental damage’, but this wording can be confusing and vague which allows insurance companies not to pay out over a technicality. 

For example, corrosion of your drains is seen as a natural activity and therefore not accidental so is unlikely to be covered by insurance. Similarly any drain repair that is needed due to neglect of misuse, won’t be covered by the insurance. This includes repairs needed due to the flushing of wet wipes, or washing fat, grease and oil down the sink. So as always, it’s important to remember the 3 Ps when flushing things down the toilet - Poo, Pee, Paper - to prevent paying out for avoidable repairs. 

Drain maintenance 

To help protect yourself from the nasty shock of a serious drainage problem that may have escalated from a smaller one over time, it is your responsibility to conduct the necessary drain maintenance. This could be having one of our engineers conduct a CCTV Drain Survey or Pre-planned maintenance of your property. It is always better to find and correct a small problem early on than wait until it becomes a real nuisance. 


Metro Rod Mid Wales offer services from dealing with blocked drains, drain repair, CCTV surveys and septic tank maintenance. We believe in simple things and make sure we follow them through; available 24/7, professional, value for money service during and after the job and peace of mind in the fact that all our engineers are highly trained, DBS checked and fully insured.

Make sure you get in touch with us through any of the following:

Enquire through our website: https://www.metrorod.co.uk/local/mid-wales/

Get in touch with us via email: [email protected] 

Call us on 01938 554 050

We any drainage needs, we are the drainage experts. We look forward to hearing from you soon!

Talk to you local metrorod specialist

Talk to your local Metro Rod specialist

We are always happy to arrange a free site assessment and no obligation quotations for any work you might need. Alternatively, you can call our emergency hotline number on 0800 66 88 00

Get in touch Drainage Services
0800 66 88 00 Make an Enquiry