Whether you have a drainage emergency from blocked drains and require instant support; or want to set up a contract of pre-planned maintenance works, we will always provide the highest standards of service, from a highly skilled and professional team of engineers. We also invest in our business, using innovative technology to assist us in our work. Metro Rod (Oxford) are your go-to drainage company.
We are proud of the reputation we have built with our loyal customer base, from homeowners, to leading high street businesses. Our business was named as Metro Rod Franchise of the Year in 2013 and you can be sure that we always find the most cost effective, professional and effective solution to your drainage problems.
Metro Rod (Oxford) was founded in 1999 and since that time has grown in size from just 2 employees to 10. With our extensive local knowledge of the towns and villages across Oxfordshire, West Buckinghamshire and East Gloucestershire we can provide a fast, professional service to our drainage customers, day or night.
“We have worked hard over the last 17 years to build a good local reputation for reliable and honest dealings with all our customers; this is a fundamental foundation for our company core values. Our engineers are committed to this ethos, and work tirelessly to offer our customers an honest, professional and safe service at all times”
– Sue Caulfield, Franchisee
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Read Our Testimonials
Metro Rod Oxford are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.
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We received a call before the holidays from a cinema in Oxford to come and check the toilet waste pipes.... Read More
Tony was called out to a garden centre that had a blocked sink in the restaurant kitchen. The particular sinks... Read More
We received a call from a client in Banbury who needed help with a bad smell, so we sent out... Read More
"Great service. Friendly and polite and fixed the issue super fast. Thank you!"
We received a call before the holidays from a cinema in Oxford to come and check the toilet waste pipes. They wanted to ensure that the pipework was clean and clear before they hit a busy period when a toilet (or many) out of commission would be hardest felt. This is a very sensible way to treat the drainage in a business, as we can schedule planned maintenance around their opening hours in order to minimise any disruption to the working day. Naturally emergency work has to be done as soon as possible and so can be disruptive.
So, we sent out Jonny and Curtis to attend site early in the morning before the cinema opened in order to check the waste pipes. As it happens, there was a significant build up of scale in some of the pipes. Scale build up is a very common factor in waste pipes and even a small amount can cause problems, as it can narrow the diameter of the pipe or it can cause paper to get stuck, leading to a blockage. The cinema were right to have called us, as Jonny and Curtis were able to clear the scale from the pipes using the Portable High Pressure Water Jetter. They ensured the scale was removed and then tested the flow to ensure it was free flowing, which it was. They then cleaned and disinfected their working area.
When they had arrived on site, it was reported to them that there was a blocked toilet which they were asked to clear as well as the initial job. Naturally they were more than happy to unblock this toilet in addition to their descale task.
The customer had this to say about them:
"Very efficient. Friendly and happy to fix other issues!"
Well done guys! And remember, PPMs (planned preventative maintenance) can be scheduled in to suit your work needs and can be booked as a one off or set up as a recurring clean and clear, whether that be annual, bi-annual or even monthly.Cinema in Oxford
Tony was called out to a garden centre that had a blocked sink in the restaurant kitchen. The particular sinks that were blocked were the pot wash sink and a cleaners sink, and it was from the latter that Tony cleared the blockage using his Electro-Mechanical Cleaner. The cause of the blockage was a mixture of fat and greasy deposits along with debris and fibres from a mop.
The garden centre had this to say about us: "excellent service, thank you"Garden Centre in Lechlade - loyal Metro Rod customer
We received a call from a client in Banbury who needed help with a bad smell, so we sent out an engineer to investigate. The engineer who attended, Curtis, discovered that the smell was coming from a toilet which had a leaking pan connector, so he used silicon to create a seal around the edges, but recommended that we return with a new pan connector to fix the problem for good.
We went back on a different day in order to fit the work in with the schedule of the business, in this case a betting shop. This time we sent Mark out with the new pan connecter in order to fix the problem for good.
Mark got to work removing the boxing around the toilet in order to gain access to the pipework. He then removed the old pan connector and installed the new connector, ensuring that the fit was snug in order to prevent any further bad smells leaking out. He tested the connection a few times by flushing the toilet and was able to observe that it was working perfectly. He replaced the boxing around the toilet and cleaned his work area.
The company had this to say about his work:
“Very good job and done quickly and quietly during racing”
Excellent work, Mark!Betting shop
"Great service. Friendly and polite and fixed the issue super fast. Thank you!"Ms Anders - home owner
Senior Drainage Engineer
Lead Drainage Engineer
Trainee Drainage Engineer
Sue started out running the Oxford Franchise in 1999 from the front room of her house with one engineer and has expanded it to cover a greater area with six engineers and an administrative team of three.
In 2014 Sue was the regional winner of the NatWest sponsored Venus Award for Small Business and in 2015 Sue was a finalist in the HSBC sponsored BFA award in the Oldrepeneur category.
Sue is a keen follower of eventing and was delighted for the opportunity to sponsor the Blenheim Horse Trials in 2014 and every year since. She has four grandchildren who she enjoys spending time with when she is not at work.
Sue is a member of Bicester Speakers.
Connect with her on LinkedIn
Charlotte has been marketing manager since March 2013 and since then has overseen the expansion of our area into Gloucestershire; the addition of various new, exciting technologies which we have added to our kit and most recently, the launch of Metro Plumb.
Her responsibilities include ensuring the best service is offered to customers, ensuring that new and existing clients are offered any of our full range of innovative services, so that our customers are aware of everything we can do to help them repair and maintain their property.
Charlotte works closely with Dean in order to create new, informative content to display on social media and to send out to our customers to detail the long list of ever growing services we provide.
Charlotte is also responsible for engaging with customers on our online profiles, through our website and various social media accounts such as Facebook, Twitter and LinkedIn.
In her spare time, she enjoys baking, creative writing and gaming, often doing all three with her children.
Dean joined the business in 2016 as our Sales Manager after deciding on a career change. He has a first class honours degree from Coventry University and his previous work experience varies from hospitality services, through to working in the public sector, so he has a variety of skills within the scope of customer service.
Despite his relatively short time with us, Dean has already made some great connections at local networking events. He works closely with Charlotte to produce new, informative content for our customers. His role involves some office based work and he also travels out to site in order to ensure that new and old customers are getting the service they need. Whether they require monthly, bi-annually or annual PPMs, or whether they require a one-time quote or whether they need something else entirely, Dean works with clients to ensure their needs are met.
In his spare time, Dean enjoys fishing, drumming with his band and spending time with his family.
Dot joined the office based team in May 2015. She brought a wide range of customer service skills to the job, which combined with an eagerness to learn the ropes, meant she soon settled into the role. Now she runs the administration of the office, responds to queries from customers and organises the plumbers and engineers.
We are very happy to have her on our team and the local birds are very pleased, too, as she often spends her breaks ensuring that their feeders are full!
In her spare time Dot enjoys reading and watching the wildlife at her home.
Senior Drainage Engineer
Tony joined Metro Rod on the 9th of October 2006. He started out as a general assistant gaining experience on the job while helping out the other engineers whenever they needed a second man on a job. After 6 months, and after obtaining his driving licence, he was ready to go out on his own and he’s never looked back. These days he is a highly competent drainage engineer with a lot of experience in the field.
In his spare time, Tony enjoys spending time in his shed, building robots with his children and taking them on adventures.
Paul is the longest serving drainage engineer here at Metro Rod (Oxon & West Bucks). He started with us on the 9th of June 2006 and he started out working on sites, drawing on his previous experience working for other drainage companies while he learned our procedures. Today he is largely office based, focusing on coding the CCTV surveys and fielding technical queries from the other engineers and from clients – as well as eating all the biscuits.
In his spare time, he enjoys tinkering with his collection of motorbikes.
Lead Drainage Engineer
Seb joined Metro Rod on the 1st of February 2007. Having moved to the United Kingdom from Poland he made sure to take a clutch of courses in a variety of building applications before joining our company. He has been with us for several years now and is a valued member of the team.
In his spare time, Seb enjoys travelling and photography.
Mark has worked with us since July 2013. He had previous experience from working with other drainage contractors and is always ready with a smile, meaning he is well liked by both colleagues and customers.
Brian joined us at the end of 2016 as a general assistant, working as a second man whilst gaining experience of the work we do. He graduated to drainage engineer in February and has proven to be an excellent asset to the team. He is a great team player and is always ready to lend a hand, along with regularly going above and beyond with our customers.
When not at work Brian enjoys spending time with his son.
David started with us in January 2018. Despite his youth, David already had experience working in the construction industry, which he has brought with him to his current role. He shadowed other team members while he learned the trade and while he obtained his qualifications specific to the drainage industry, which he passed with ease.
During his spare time David likes to spend time with his family and fiancée.
Trainee Drainage Engineer
Jason is our newest member of staff; he started with us in April 2018. He has experience as a satellite engineer, so he brings with him a lot of customer service skills as well as experience working at heights. We are very happy to have him join our team and he’s fitting in very well as he works as a second man with our seasoned engineers to learn the trade. He is also undertaking the study and exams he needs to gain his qualifications to become a fully fledged engineer himself.
In his spare time Jason enjoys travelling and spending time with his family.