We are fully committed to servicing all customers in the current circumstances. Our engineers are working hard 24/7 to support all domestic and commercial customers.
Emergency? 24/7 helpline 0800 66 88 00
UK WIDE SUPPORT - 24/7/365
A NATIONALLY-SUPPORTED, LOCAL APPROACH
ALWAYS ONE OF THE FASTEST TO REACH YOU
#1 FOR PROFESSIONALISM AND TECHNICAL ABILITY
APPROACHABLE AND FRIENDLY PROFESSIONALS
A TEAM YOU CAN TRUST
Welcome to Metro Rod Oxford– The Drainage Experts. We provide extensive drainage solutions to the homes and businesses of Oxford and the surrounding region 24 hours a day, all year round. Blocked drains & drain maintenance are no problem for us, as our expert engineers have seen it all. We have the solution to all of your drainage problems.
Whether you have a drainage emergency from blocked drains and require instant support; or want to set up a contract of pre-planned maintenance works, we will always provide the highest standards of service, from a professional team of multi-skilled engineers. We also invest in our business, using innovative technology to assist us in our work. Metro Rod Oxford is your go-to drainage company.
With a history of working with major UK companies and leading high street names, our professional, high standard services are available 24/7/365. Whenever you may need a drain unblocking, day or night, with our unrivalled response time, we can be on-site within the day. This extends into all the services we offer, including tankering services and CCTV drain surveys.
Metro Rod Oxford was founded in 1999 and since that time has grown in size from just 2 employees. With our extensive local knowledge of the towns and villages across Oxfordshire, West Buckinghamshire and East Gloucestershire we can provide fast, professional services to our drainage customers, day or night.
• Clearing Blocked Drains • Inspection & CCTV Surveys • Drain Repair & Excavation •
• Pipe Lining & Renovation • Tanker Services • Pre-Planned Preventative Maintenance •
As a business, we are committed to investing in the latest industry technology to ensure a safe and professional service to all our customers.
“We have worked hard over the last 20 years to build a good local reputation for reliable and honest dealings with all our customers; this is a fundamental foundation for our company core values. Our engineers are committed to this ethos, and work tirelessly to offer our customers an honest, professional and safe service at all times”
– Sue Caulfield, Franchisee
We understand the importance of great customer service and take care of our customers from the moment of initial contact through to resolution of their drainage problem and continue the communication with our customers after the job has been completed.
Ask about a FREE site assessment, by calling us or dropping us an email.
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At Metro Rod Oxford we appreciate feedback from our customers so that we can continue to improve our services and grow our business. If you have recently had work carried out by Metro Rod Oxford, please feel free to leave us a review on either of the following:
Read Our Testimonials
Metro Rod Oxford is dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.
Metro Rod Careers
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READ WHAT OUR CUSTOMERS THINK ABOUT US
Google My Business Rating
Helping a Handover between Contractor and Client!
We received a call from a building contractor who were working on site in one of the prisons in our area. They had been working on the showers and their workforce had packed up and left site, ready to hand over when they discovered a draina... Read more
Working Until 10PM
We went out to a property located at a retirement development in Bicester, as the customer was having a serious problem where flushing the toilet or sink was causing waste water to rise up in the bath. The developments caretaker had taken a... Read more
Great service throughout
We went out to a home in Wantage to assist a couple with their blocked drain. We sent out our engineer Seb to investigate. The problem turned out to be a little bigger than anticipated and in order to make access for his electro-mechanical ... Read more
Drain Care and Repair for Elderly Customers15th September 2020 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford
The UK has an ageing population. According to the Office of National Statistics by 2068, there are likely to be an additional 8.6 million people aged 65 years and over. For comparison's sake, that's around as many people as there are living in London today. What has that got to...
Back To Basics: Putting Drain Hygiene First at Metro Rod!4th September 2020 - in Aylesbury, Banbury, Bicester, High Wycombe, Metro Rod, Oxford
Who would have thought that in the year 2020 we would see a new focus on basic hygiene in our everyday lives? We've all learned how to wash our hands to the tune of Happy Birthday, which surfaces are the worst for spreading germs and just how often we touch...
Bathroom Reading: What Is It And Is It Bad For You? Metro Rod Oxford Investigates!5th March 2020 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford
Did you know that during a study that was published in 2009, 64% of men and 41% of women admitted to being bathroom readers? Seeing as we spend so much of our time at Metro Rod Oxford in or around bathrooms, toilets and drains we thought we'd investigate this a...
Senior Drainage Engineer
Sue started out running the Oxford Franchise in 1999 from the front room of her house with one engineer and has expanded it to cover a greater area with six engineers and an administrative team of three.
In 2014 Sue was the regional winner of the NatWest sponsored Venus Award for Small Business and in 2015 Sue was a finalist in the HSBC sponsored BFA award in the Oldrepeneur category.
Sue is a keen follower of eventing and was delighted for the opportunity to sponsor the Blenheim Horse Trials in 2014 and every year since. She has four grandchildren who she enjoys spending time with when she is not at work.
Sue is a member of Bicester Speakers.
Connect with her on LinkedIn
Charlotte has been marketing manager since March 2013 and since then has overseen the expansion of our area into Gloucestershire; the addition of various new, exciting technologies which we have added to our kit and most recently, the launch of Metro Plumb.
Her responsibilities include ensuring the best service is offered to customers, ensuring that new and existing clients are offered any of our full range of innovative services, so that our customers are aware of everything we can do to help them repair and maintain their property.
Charlotte works closely with Dean in order to create new, informative content to display on social media and to send out to our customers to detail the long list of ever growing services we provide.
Charlotte is also responsible for engaging with customers on our online profiles, through our website and various social media accounts such as Facebook, Twitter and LinkedIn.
In her spare time, she enjoys baking, creative writing and gaming, often doing all three with her children.
Dean joined the business in 2016 as our Sales Manager after deciding on a career change. He has a first class honours degree from Coventry University and his previous work experience varies from hospitality services, through to working in the public sector, so he has a variety of skills within the scope of customer service.
Despite his relatively short time with us, Dean has already made some great connections at local networking events. He works closely with Charlotte to produce new, informative content for our customers. His role involves some office based work and he also travels out to site in order to ensure that new and old customers are getting the service they need. Whether they require monthly, bi-annually or annual PPMs, or whether they require a one-time quote or whether they need something else entirely, Dean works with clients to ensure their needs are met.
In his spare time, Dean enjoys fishing, drumming with his band and spending time with his family.
Dot joined the office based team in May 2015. She brought a wide range of customer service skills to the job, which combined with an eagerness to learn the ropes, meant she soon settled into the role. Now she runs the administration of the office, responds to queries from customers and organises the plumbers and engineers.
We are very happy to have her on our team and the local birds are very pleased, too, as she often spends her breaks ensuring that their feeders are full!
In her spare time Dot enjoys reading and watching the wildlife at her home.
Senior Drainage Engineer
Tony joined Metro Rod on the 9th of October 2006. He started out as a general assistant gaining experience on the job while helping out the other engineers whenever they needed a second man on a job. After 6 months, and after obtaining his driving licence, he was ready to go out on his own and he’s never looked back. These days he is a highly competent drainage engineer with a lot of experience in the field.
In his spare time, Tony enjoys spending time in his shed, building robots with his children and taking them on adventures.
Paul is the longest serving drainage engineer here at Metro Rod (Oxon & West Bucks). He started with us on the 9th of June 2006 and he started out working on sites, drawing on his previous experience working for other drainage companies while he learned our procedures. Today he is largely office based, focusing on coding the CCTV surveys and fielding technical queries from the other engineers and from clients – as well as eating all the biscuits.
In his spare time, he enjoys tinkering with his collection of motorbikes.
Mark has worked with us since July 2013. He had previous experience from working with other drainage contractors and is always ready with a smile, meaning he is well liked by both colleagues and customers.
In his spare time, Mark enjoys going to gigs and fixing up his most prized possession: his car!
Kier joined us in January 2019 as a General Assistant and after a year in that role he progressed to become a full Drainage Engineer. He has been lucky to learn on the job, gaining real experience while working as an assistant to the other drainage engineers.
In his spare time, Kier builds and maintains computers for gaming purposes.
Philip has joined our team as of April 2019 and we are happy to welcome him!
Philip has been working in the drainage industry for some time and so has plenty of experience to bring with him to his role with us. At present he is working with other engineers until he has achieved the accreditation that Metro Rod pride in all our engineers, nationwide. We are certain that this will not take him long and so we are very pleased to have him with us. We look forward to putting his expertise to good use!
Liam is our newest member of staff, joining us as a trainee drainage engineer in March 2020. We have known Liam for a while due to his sales background in the construction industry, but he also brings experience of working as a plant fitter in the past, which is very helpful! As with all our new hires he will be working alongside our engineers to gain experience of the job while taking courses in High Pressure Water Jetting amongst others.