Late night call
19th June 2018 - in Wantage
We were called out to a blocked drain at a home in Wantage out of hours so we sent our on call engineer, who happened to be our trainee engineer, so we sent him out. He was being shadowed by one of our senior engineers, so the customer got two for one! The senior engineer made sure to watch and make suggestions as Jay set to work. The source of the blockage was traced to the manhole in the back garden, where it was discovered that there was a build of of toilet paper on a sharp bend in the manhole. Mindful of the time of night (it was coming up to 11PM at this point) Jay used his rods to dislodge the paper and unblock the drain. The toilet was tested by flushing to ensure it was free flowing and then the work space outside was hosed down and left clean and tidy.
The customer had this to say about their work: “Very friendly, professional and efficient. Fantastic communication throughout 10/10”