KIND & EMPATHETIC OFFICE STAFF & POLITE, FRIENDLY AND PROFESSIONAL ENGINEERS
29th November 2021 - in Southampton
We had a toilet blockage at our two bed with that being the only toilet. This was fairly stressful as my wife is 7 months pregnant.
I called up Metro Rod Southampton and was met by a really kind and empathetic member of staff (sorry forget her name!). Within a couple of hours, Tom came and sorted us out.
He was very polite, friendly, professional with loads of chat! What was really good was the fact Tom talked me through everything and showed me the issues and fixes. Not being from the area I was nervous about getting someone in, but Tom's manner really made me feel at ease. The best thing is I can use the toilet again, I feel a huge weight lifted off.......