Customer Testimonials

DIDN’T LEAVE UNTIL ISSUE WAS SOLVED. EXCELLENT SERVICE

24th May 2023 - in Coventry, Leicester

I have just had Craig out to my emergency appointment. I had been left with no toilet facilities or washing facilities for 3 days with a 18 month old. As soon as he found out my situation he quickly got here within 30 minutes of him finding out.

He was determined to not leave until he would have solved whatever was causing the blockage, it was such a challenge leaving it flooded but he still was determined to help me and my little boy.

Nothing was too much for him and he was so helpful and polite throughout. He has left me with all working facilities and even communicated to Midland Heart to confirm how bad it was.

Im so grateful with the efforts he went to, he has literally saved me from having to go into temporary accommodation. He was so kind to my little boy and made such an effort and quite frankly believe he is one in a million.

His efforts and commitment to his job are next to non and you should be incredibly proud of his work ethic and having such amazing employees like him.

Please show him some form of recognition for his hard work and my appreciation as no matter how many times I said thank you, it would never express how happy and grateful I am.

VERY PROFESSIONAL AND QUALITY WORK!

16th December 2021 - in Coventry, Leicester

Mikey visited our place this evening at about 5 o’clock. Very professional indeed & cleared the blockage within about 30 minutes. Very pleased with everything he did and the way he went about it. Well done indeed!

QUICK AND EFFICIENT SERVICE!

16th December 2021 - in Coventry, Leicester

I just wanted to write a quick email to thank these two operatives for their service today. They worked really hard and cleared a tricky blockage for me. Also thanks to the man who came out to me an hour or so before. Think he was called Rich. He also worked hard and helped me organise Mikey and Craig. Thanks for your quick and efficient service today.

AMAZING SERVICE & VERY HELPFUL

15th November 2021 - in Coventry, Leicester

Quick note to say that we received very good OOH service Friday night, from Metro Rod Coventry. Kevin took my call for the Coventry team and was very helpful – please pass on our thanks.

BRILLIANT, SUPERB JOB!

25th July 2021 - in Coventry, Leicester

Engineer josh came to William Hill today to sort a blocked toilet which he sorted with ease. He then offered to clear the water up which was flooded on the shop floor and behind the counter. Which he also completed brilliantly. Superb job.

YOUR ENGINEER IS AMAZING!

22nd July 2021 - in Coventry, Leicester

The PH has been in touch and would like to personally thank the engineer again as he has done an excellent job this morning. Thank you so much for your help with this job.

VERY IMPRESSED WITH KNOWLEDGE & POLITE MANNER

12th July 2021 - in Coventry, Leicester

Mikey attended today to remove a blockage in the pipework from the kitchen sink drain. Very impressed with the technique used, the time taken and his polite approach to the customer. Paperwork seemed to take longer than the work.

SO IMPRESSED WITH YOUR SERVICE!

11th January 2021 - in Coventry, Leicester

We called our insurance company yesterday as we had a bad leak from a radiator pipe. We were so impressed with your service. Your engineer, Mikey Ward came out to us and isolated the leak. He was so nice, efficient, courteous and knowledgeable and we were so grateful for his help. He is a credit to your company and we were grateful for your help in sending an engineer to us so quickly. Many thanks!