Metro Rod (Exeter) to the Rescue

18th May 2018 - in Exeter

I would like to express my heartfelt gratitude to your Exeter office, their customer service today when I dropped my van keys down a drain was just brilliant.

I didn’t get the name of your engineer or the guy in the office, but they were just fab. Quick response to my issue they were polite and professional. The keys were out of site, in a stinking filthy drain with many used needles in it, not a pleasant job.

If it was just the keys which I had dropped I may have just left them as I have a spare set, but also on the key ring was a key fob with ashes in it, which has great sentimental value to me.

Please pass on my thanks to the Marsh Barton, Exeter crew, I can’t thank them enough.

Kind regards

Sue

 

Very pleased with the job done

7th January 2017 - in Exeter

We received a positive email from a client today. We were asked to attend a job where we were called out to job in Exeter to carry out a removal of an aco drain and to then install a new aco drain.

The client John Lawrence had this to say about the service received from us at Metro Rod (Exeter);

“Very pleased with the job done at Wonford, my thanks to Gavin & Jason, and to you for sorting the kerbing so promptly.”

Exeter City Council

Thank your service team for their very prompt action

7th January 2017 - in Exeter

Our engineer Marc Oliver was called out to a reported blockage and flooding in the Garden.

Marc attended site last Monday and cleared the blockage and carried out a clean-up.

The customer wrote in the following:

“Please pass on to whom it may concern, so they know the service team are brilliant! No claim to make on this occasion as your lovely young man unblocked the drain (sewer) which had been overflowing down the garden path. He washed it down for us ‘old dears’ and left us smelling a lot sweeter. Bless him.

Thank your service team for their very prompt action, it really was most appreciated.”

South West Water

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