Customer Testimonials

Magic drainage wand fixes the problem

18th July 2018 - in Gloucester, Hereford, Newport

Our engineer was recently called to a drainage problem in the beautiful village of Llangynidr, nestled in the idyllic Brecon Beacons National Park. We were met with a block of toilets regularly used by walkers who tread the footpaths alongside the Monmouthshire & Brecon canal - all the toilets were blocked.

"We had an issue with a set of toilets that had been blocked for about 5 weeks, each time we cleared the problem it would block again. We called Metro Rod out to hopefully fix the problem permanently. Daniel from the office was very polite and helpful and informed me that someone would be out the next day. Your engineer arrived with his magical wand and fixed the problem. He did a thorough investigation and was professional throughout. Thank you for your service. Our Customers will be happy."

Legends of the drainage industry

20th June 2018 - in Gloucester, Hereford, Newport

Our engineers attended a property in Crickhowell to deal with a blocked drain - as with many customers we encounter, they had already utilised the services of another drainage provider who had failed to rectify their problem completely.

The engineers carried out some drain tracing prior to high pressure water jetting of a blocked manhole - after clearing the blockage we used our CCTV drainage camera to inspect the pipework. Our investigate skills paid off - we found a damaged section of pipework that had been the cause of the customers repeated blockages. We quoted to fix the problem and returned to the property the following week to carry out the repair - leaving the customer safe in the knowledge that her drainage problems had come to an end.

"Your engineers came out to my property and did an amazing job sorting out the blocked drain in my garden. Then went above and beyond what other companies had done previously - and after a lot of drama and problems they found and solved the problem once and for all. They are legends! Thank you once again."

The 3 P’s – Prompt, Polite, Professional

18th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended a property in Abergavenny where the homeowner had reported that a blocked drain had caused their toilet to back-up.

"Your engineer came to our property today to unblock our drain - he arrived much quicker than expected and sorted the problem for us really quickly with no fuss or mess. He was polite and friendly whilst also being extremely professional. Please pass on my thanks to your engineer for his help today - and thank you to the staff at your office for dealing with everything so promptly"

Customer feedback speaks volumes for the type of service we provide. Our professional service starts from the moment a customer calls our office to arrange an attendance by one of our fully trained drainage engineers, we keep you updated throughout the process, providing accurate ETA's and a direct point of contact should your situation change at all.

A professional service every time

15th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended to a property Brecon to unblock a drain in the homeowner's garden. The problem had caused her toilet to block and subsequently spill over in to the garden due to a blocked manhole. We attended the same day at a time that was convenient with the customer.

"A Metro Rod engineer came to my property today to unblock a drain. He arrived at the agreed time to sort the problem, he was polite, sociable and very professional. He found the problem and cleared the blocked drain within an hour. We were very satisfied with the service provided, we would not hesitate to recommend your services in the future. Thank you. "

Problem solved by Metro Rod

14th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended a property in Pontypool to deal with a long-standing drainage problem affecting the downstairs toilet. The homeowner had battled with the problem for over 2 years, enlisting the services of other drainage companies who failed to resolve the issue with the blocked drain once and for all. The homeowner called our office - a mutually convenient date and time was arranged to attend.

On the morning of our visit we called the homeowner to confirm our attendance - the engineer arrived and proceeded to investigate the long-standing issue.

"After battling for over 2 years with repeated blockages affecting my downstairs toilet, your engineer was here for 2 hours and did everything he could to solve the blocked drain. He found a buried manhole in my garden that no one was aware of, uncovered it, and cleared a blockage that must have been there for a very long time. Such a lovely person - a credit to your company."

We pride ourselves on our never give-up attitude. We work by the mantra of approaching each situation with an open mind with no pre-conceived assumptions of what we might encounter. In this particular situation the previous drainage companies that the homeowner had used had missed the fact that there was a buried manhole in the garden which had been blocked the entire time. We exposed the offending manhole prior to carrying out high pressure water jetting of the drain to remove the blockage - leaving the customer extremely satisfied.

Blockage cleared and sound advice given

7th June 2018 - in Gloucester, Hereford, Newport

Our engineer attended a property in Monmouth to deal with a blocked drain that had overflowed on to the garden and patio, causing a terrible mess along with a pungent smell.

"A Metro Rod engineer has just finished clearing our blocked drain for the second time in approximately 2 years. He arrived earlier than expected and completed the job quickly and efficiently, clearing up a very unpleasant scene and leaving my garden and patio absolutely spotless. He also gave some very helpful advice about the likely cause of the blockage and how they could be prevented in the future. I would certainly recommend your engineer and Metro Rod."

A big thank you

8th January 2017 - in Gloucester, Hereford, Newport

This feedback was received via our facebook page by a resident at a property in Newport who required assistance with a blocked drain in her garden.

“A big thank you to your engineer for unblocking the drain in my garden, I was very pleased with his work, he didn't rush to get it done. He took his time and made sure that everything was unblocked, he even picked up all the mud off my garden path. I would highly recommend Metro Rod, thank you.”

Engineer turned up in the pouring rain and got our drains running

8th January 2017 - in Gloucester, Hereford, Newport

"I put in a late call on Friday evening to get someone to my property over the weekend, the boys at Metro Rod did all they could to get someone to attend my property on the evening that I called. They phone you back when they said they would - the engineer turned up in the pouring rain and got our drains running with minimal fuss, we would highly recommend their services to anyone else. The engineer also explained our problem to us in detail and how it could be prevented in the future"