“EXCELLENT FIRST CLASS SERVICE” FROM METRO ROD SWANSEA
23rd July 2019 - in Carmarthen, Neath, Pembroke, Swansea
I hope you don’t mind me emailing you direct. I was provided your email address by Lewis Turner our Marketing Manager who I believe you know.
The reason for my email is to thank you and your team for the amazing service I have recently received whilst using your company.
Last week, I had a problem with a severely blocked toilet and try as I might, I could not get it to unblock using normal methods.
Whilst trying to find someone that could help, I remembered Lewis had previously mentioned your company.
From the first time I contacted your company, to the final time I was contacted for payment. I can certainly say, your staff provided an excellent first class service. They were polite, courteous and could not be more happy to help and resolve any issue I may have had. When trying to find time for an engineer to come to the house, I was not available due to having meetings all day and my wife was unavailable due to taking the children to school sports day. As you can imagine, that was not the best day for our toilet to be blocked. However, every problem that I mentioned, your staff said it was not an issue and they always found a work around for everything. I can certainly say I have very rarely experienced a service of this level.
I wanted to personally thank you and your team for such an amazing service and I would definitely recommend you guys. I can fully understand why your company is winning so many awards. Please pass on my thanks to your amazing team.
Lee Bradley (BSc Hons, ATT, CTA)