Customer Testimonials

ANOTHER 5* STAR REVIEW – “GREAT SERVICE & STAFF”

2nd March 2018 - in Carmarthen, Neath, Pembroke, Swansea

Check out our latest 5* star review on Facebook from a very happy customer who had to let us know how happy they were with the quality and skill of our engineers... especially given the weather conditions at the time!

https://www.facebook.com/andrew.brewer.129/posts/10156394180950992:0

We pride ourselves on customer service and the capability of our engineers! So much so we guarantee a safe and professional service day and night.

Call us today with any drainage problems - 01792 863923

5 out of 5 Stars: “Reliable and Quick!”

21st November 2017 - in Carmarthen, Neath, Pembroke, Swansea

Our on-call engineer this weekend was called to a rental property in Swansea to help with a blocked toilet.

A fairly standard job which involved initial investigative work and then some High-Pressure Water Jetting to shift the blockage.
No surprise the blockage was caused by the build of wet-wipes which of course should never be flushed.

The problem was resolved quickly and efficiently by our specialist engineer.

The end result was a very happy customers who left us the following feedback:

"Really reliable and sorted the problem out straight away! 5 stars"

Calm Carmarthen

16th November 2017 - in Carmarthen, Neath, Pembroke, Swansea

Engineers attended a property in Carmarthen for a Blocked Drain. When they got to this property they knew it was more than just a blocked drain.

They High Pressure Water Jetted the line and then used the CCTV Drainage Camera to see what was causing this big blockage. They saw that the line has multiple cracks which was causing debris to catch on to the cracks and started building up.

Engineers came back to put a Liner in and the drain was then free flowing again.

“HELPED MY CUSTOMER WITHIN THE HOUR”

14th November 2017 - in Carmarthen, Neath, Pembroke, Swansea

Check out this testimonial we received from a local flat pack furniture assembly company who's customer, a Swansea-based property developer, needed an emergency call-out to fix an overflowing drain.

"I have to give it to Metro Rod Swansea, we had full day of flat pack assembly planned in a property in central Swansea, but when we arrived we couldn't enter the property due to an overflowing manhole. We spoke to the property owner to okay a call-out, then called Metro Rod Swansea after getting a recommendation, and told them of our situation. They came out within the hour, fixed the problem and cleaned the mess so that we could get in and start work. Fair play - fantastic service!

Business Owner,
Flat Pack Swansea (www.flatpackswansea.co.uk)
Flat-Pack Handyman and Local Furniture Assembly Service"

Domestic HPWJ

13th November 2017 - in Carmarthen, Neath, Pembroke, Swansea

Earlier this week our engineers headed out to Swansea as we had a call from a domestic client asking us to attend there property as the drains were blocked and over flowing.

When the engineers arrived on the property they couldn’t believe how much water was on the domestic drive! They began by High Pressure Water Jetting the man hole and Mechanically Clean it. After two hours of hard work the blockage was removed and water was slowly draining away. Full flow resort and cleaned the area. The Client was so happy she made the engineers a cup of tea and gave them biscuits for the van.

Very quick response time

8th January 2017 - in Carmarthen, Neath, Pembroke, Swansea

"Very quick response time also very helpful over the phone. And pleased with my Easter mug filled with treats. That was a lovely touch. I will certainly use again."

Quick Response

8th January 2017 - in Carmarthen, Neath, Pembroke, Swansea

"I would just like to take this time to thank the two engineers who attended my house in the evening on such a quick response. Two polite men who represent the company well."

Will not hesitate to recommend

8th January 2017 - in Carmarthen, Neath, Pembroke, Swansea

"Dear Gary,

I would like to thank you Gary, for the prompt and personal service for the drain survey I recently procured from Metro Rod for my daughter's house.

The process from my initial enquiry to the final survey report was carried out with excellent personal care and attention by Metro Rod's staff. The results from the survey mean that my daughter is now able to progress with the project, if not fully but is able to plan the next stage.

I will not hesitate to recommend your services Gary and Metro Rod to others for any future drain or sewer problems."