Customer Testimonials

Caustic Soda Blocks Drains at Fitness Gym

20th November 2017 - in Blackburn, Blackpool, Bolton, North Manchester, Preston, Wigan

Metro Rod (Mid-Lancs) recently carried out Drainage works on a Fitness Gym in the area of Bolton, they had reports of blocked urinals in the establishment, upon our engineers arrival he found that the urinals were completely blocked due to 100% Scale Build Up in the Pipelines with Caustic Soda to be the Cause. Although Caustic Soda is regularly used as a Drain Un-Blocking agent in some cases it can create more of an issue by solidifying thus creating more of a blockage. Our engineer carried out Electro Mechanical Cleaning and High Pressure Water Jetting with our Mini Jetter to remove the problem Scale and Caustic Soda to leave the pipelines in a free flowing condition. As our last visit was the same in nature only 4 months previous our engineer put in Further Recommendations for a PPM so that the urinals can be cleaned on a 3 month basis to eradicate the use of Caustic Soda so this problem won't keep recurring.

A Metro Rod PPM; Pre-Planned Maintenance is a Tailor Made Programme Which is used to prevent recurring problems within your Drainage System if you would like more information on our Tailor made PPM's you can call us on 01942 221804

Metro Rod Mid Lancs Feeling Proud

16th November 2017 - in Blackburn, Blackpool, Bolton, Preston, Wigan

After receiving an emergency call out to a local service station, Steve Hodgson and Tom Woodcock were faced with a full site foul blockage, causing internal flooding.

As the events unfolded it became apparent that site would have to close due to the disruption of the flooding unless Metro Rod could come up with a solution, this was to utilise the combination tanker to over pump from an external manhole chamber and carry out a full internal foul flooding clean, this kept the service station operational while all blockage issues were cleared. Our engineers realised this was going to be more of a team effort, due to the unusual cause of the blockage, which was only made apparent once the tanker had cleared the excess foul/flood water, see the bizarre photograph below. Our Operations Manager, Sean Phelan and Senior Engineer, Mick Hodgson were also there to lend a helping hand.

After a long hard days graft in our unpredictable winter weather, the team rectified the issues and completely unblocked the site leaving it free flowing.

We would just like to show our appreciation and say a big well done to our lads for their camaraderie and team work!!

Great Customer Feedback!

19th July 2017 - in Blackburn, Blackpool, Bolton, North Manchester, Preston, Wigan

Metro Rod recently attended a job at Debenhams Blackburn, we received some great feedback from the manager who was extremely pleased with the work we carried out!

"After what looked like a potential disaster with the main toilet pipe blocked the team from Metro Rod where extremely professional and managed to sort the situation out with minimal disruption to the store. Shaun, Darren, Jamie and Jordan are a credit to you."

Drain repaired ASAP

13th January 2017 - in Blackburn, Blackpool, Bolton, North Manchester, Preston, Wigan

"Drain repaired, thanks for organising and getting this works done ASAP.

Would you please pass on my thanks to Ryan and his young apprentice ( didn't get his name ) they have been and were very professional in the way they carried out this work and kept me informed at regular intervals as to where they where up to whilst repairing this damaged drain. They were also very aware that they were working in a school environment and their manners and patients in-between classes ( which can be very challenging at the best of times ) was very much appreciated.

Your lads have been an absolute credit to Metro Rod and always spoke very highly of your company.

Thanks again."

Arrived within an hour

8th January 2017 - in Blackburn, Blackpool, Bolton, North Manchester, Preston, Wigan

I recently called on Metro Rod to carry out an emergency visit for a problem that my Mother had at her home. The service that we received from Jo Yates and the team was 1st class. The engineer arrived within an hour and quickly diagnosed the problem. The drains were cleared and everything was sorted by the end of the afternoon.

I would not hesitate in recommending Metro Rod again to any friends, family or business contacts.

Metro Vac

8th January 2017 - in Blackburn, Blackpool, Bolton, North Manchester, Wigan

"Just wanted to let you know that your guys came round this morning and did a fantastic job cleaning my gutters. They were very nice and a credit to your Company."

Knowledgeable and Polite

8th January 2017 - in Blackburn, Blackpool, Bolton, North Manchester, Preston, Wigan

"I have called Metro Rod out a couple of times to my business premises. All the engineers that have been to my site are knowledgeable and polite. The office always keeps you informed of where the job is up to. The experience from ringing a job through to getting the job completed is very professional. They always look for a cost effective way of rectifying the problem causing least disruption to your business as possible.

I would definitely recommend Metro Rod to my friends and colleagues; they get the job done quickly and effectively."

I will be recommending Metro Rod to all my family and friends!

8th January 2017 - in Blackburn, Blackpool, Bolton, North Manchester, Preston, Wigan

"I would like to thank all the staff at Metro Rod (Mid lancs).
From my initial call right through to the issue rectified I can honestly say the customer service i received was second to none!
Tom the engineer that came to my property was punctual, knowledgeable and friendly and diagnosed the problem quickly.
I will be recommending Metro Rod to all my family and friends!"