Customer Testimonials

A Credit To The Organisation

25th July 2018 - in North East

Good evening,

I would just like to leave some feedback for the work carried out in our Newcastle store tonight.

Ross and Darren were the engineers in attendance and they were exceptional in:

their customer service
the explanation of the situation and how they were going to resolve it
the tidiness of their work
how thoroughly but efficiently they undertook the task.

Both are a credit to your organisation.

Thrilled To Have Employees Like Them

19th July 2018 - in North East

"I would be thrilled to have employees like them working for me."

We're so proud of all our Engineers, Plumbers, GA's and our Office Team.

We are so pleased that our customers feel the same!

5 Star Feedback

19th July 2018 - in North East

"you were recommended by my trusted friend & I have recommended you to neighbours, work colleagues and friends."

Nice, Friendly, Efficient Service

19th July 2018 - in North East

"It is good to get a nice, friendly, efficient service and I was pleasantly surprised at how reasonable the bill was too!

Thank you; your company deserves to do well."

Metro Rod North East are proud to provide essential plumbing and drainage services tailored to each customer, ensuring we continue to provide a quality service.

Team Praised 10/10

18th July 2018 - in North East

"Very helpful and efficient service from Lauren in the office to the professional plumber on site."

Tidiness:10              Reliability: 10

Courtesy: 10            Workmanship:10

Rescued our Holiday

18th July 2018 - in North East

As we know emergencies don't tend to play into our daily schedule well, everything comes to a halt, that's why this client was so pleased to get the job done swiftly.

Metro rod team hope it was a lovely holiday!

"Excellent service from polite and helpful lady who took call, to engineers who attended, fast response, same day at t reasonable cost, that rescued our holiday."

Different Engineers, Same great Service

18th July 2018 - in North East

"I just wanted to pass on my thanks to two of your employees, Terry and Lee, who have both attended my property this week on different drain related jobs.

They were both very courteous young men, knowledgeable and professional.

Boiler Service turns into Masterclass

18th July 2018 - in North East

When Customers have found difficulty in trying to raise a drainage issue with others, It is great to give them that trust back with us!

"Great service from Metro Rod Plumbing & Gas when getting our boiler serviced this week. After being let down by other plumbing companies in the past, It is nice to find a company punctual, quick and extremely helpful. Also an extra thank you for showing me how to use a very complicated thermostat!

I will definitely by using Metro Rod again and would highly recommend"