Polite and Knowledgeable

8th January 2017 - in Southampton

I found this young man very polite and knowledgeable. Knew what he was doing. Would recommend.

Mrs Harper

Electro-Mechanical Cleaner

8th January 2017 - in Aylesbury, Banbury, Bicester, High Wycombe, Oxford

We received a call on a Sunday from a popular high street clothing store in Banbury. They had a problem with their customer urinals leaking due to a blockage. We dispatched our on-call engineer Mark right away to fix this.

On arrival he found 3 urinals that were blocked. He removed the wall panels behind the urinals in order to make access and found the rodding point. This is a section of pipe with a removal cap that joins the main waste pipe in order to allow us to feed cables from our Electro-Mechanical Cleaner into the pipes. This is exactly what Mark did; he removed the cap and fed the EMC cable into the main pipe in order to disturb and break up the blockage. He removed several pieces of scale that he had been able to dislodge, and therefore he ascertained that this was the cause of the blockage. Scale build up is the number one cause of blockages in urinals, but it is one that does not take long to resolve—patience and a thorough clean of the pipes will remove the scale and allow the water to flow freely again.

Once the scale was removed Mark tested the flow and found it to be flowing freely through the pipes from all three previously blocked urinals.

He explained everything that he had done to the manager and this is what she had to say:

“Detailed explanation given and advised further action”

High Street Store in Banbury

Pin pointed the problem

8th January 2017 - in Southampton

Most helpful. Has pin pointed the problem quickly and provide a remedy.

Mrs Potter

HIGHLY recommend

8th January 2017 - in Southampton

Well managed, respectful contractors. Extremely helpful and would HIGHLY recommend to anyone.

Mr Thompson

Great work

8th January 2017 - in Southampton

Great work, quick and did not disturb running of the shop.

TOPPS

Good result

8th January 2017 - in Southampton

Engineer vacuum was a godsend. We were bailing for two hours. Work excellent. Good result.

C.E.T Ltd

Friendly & Efficient

8th January 2017 - in Southampton

Excellent quick work. Friendly & efficient. I learnt a bit about drainage too.

Mr Tear

Would not give up

8th January 2017 - in North London

We were recently tasked with a job at the BBC in Borehamwood at very short notice which required the hiring of heavy manhole lifters and the supply of a tanker unit. Due to various obstacles, the job at hand went on all day and by close of play we had completed the work required.

Tom Hanson, the Workplace Manager at Interserve, was onsite with our engineer Ryan Bishop throughout and immediately sent in a sparkling testimonial praising Ryan’s performance.

“I would like to say how impressed I was with Ryan today, even though we came across obstacle after obstacle, Ryan would not give up until the job was complete when at times it looked as though we would not be able to complete the works. Ryan worked tirelessly from the minute he arrived on site at 8am until he left at 5pm. Ryan’s customer service skills are second to none and I hope that he is given the recognition he deserves from your company. If you have any employee award schemes, I strongly recommend that he is nominated for an award as he is an absolute credit to your team and company”.

Tom Hanson - Interserve FM Workplace Manager
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