One of your engineers attended a call to my property and I just wanted to say how helpful and pleasant he was. He completely went over and above his duty to assist me in what was an incredibly unpleasant job. Please pass on my thanks, he was a lifesaver!
Thank you for sending such an efficient and hard working engineer, he did a marvelous job.
Can I just say thank you for recovering our drains today, the lad you sent was extremely good at his job and made sure everything was fine before he left. I am very impressed in the work that was carried out and Lee behaved in a very friendly and professional manner. I would glady recommend you to all of our parents, colleagues and friends.
"The engineer did a very thorough job and was more than helpful. He phoned to let us know he was 30 minutes away and he arrived on time. This is the second time we have used Metro Rod and you were equally good the second time around. No complaints whatsoever"
"Your prompt action and attendance has averted a potentially major problem on site and Jonathan has been very helpful and efficient and had the drains running in no time"
"The engineer Mark was really efficient and I was very impressed. He was personable and friendly and talked through everything he was doing. Would definitely recommend to a friend, top marks!"
We were called out to a site for a blocked sink, our engineer Lee managed to resolve the problem and ensure there were no leaks. The customer had this to say about our visit:
"I would just like to thank you for the excellent service we received this morning. Prompt efficient and courteous. Thank you. The tenant later came and said in all his years working on building sites he had never come across a cleaner tidier engineer"
Well done to our engineer who has managed to solve an ongoing problem for a customer!
"I had Arran Douglas to complete a job on Wed 9th March. I asked if I could have details to provide feedback as I and the rest of the branch was very impressed with Arran’s work.
For the last year I have been logging jobs to try and get to the bottom of foul smells in the branch. The problem has actually been logged over approx. 4 years without anyone being able to tell us the root cause or solve the issue.
Arran came to branch and listen to all of the things that had been done and what was happening and we immediately able to tell what had been missed and solve the problem. He has also offered to come back to check some other things that may be contributing and to carry out a maintenance contract to ensure it does not become a regular issue.
I cannot tell you how grateful the branch team are that this issue has finally been resolved through Arran’s knowledge and persistence. I wish he had been allocated the job sooner!"