Customer Testimonials

5* Customer Feedback

18th October 2018 - in North London

I am emailing to say how extremely impressed I was today with the quality of customer service that I received from Stacy and John. When I rang this morning with my query re my blocked drain, I was very stressed out and anxious. Stacy answered the call within a couple of rings and she was supportive and caring. She acted quickly and efficiently to organize an engineer and kept me updated re the ETA time of the engineer. John rang me when he arrived at my property. He was very friendly and clearly explained the problem to me and advised me to call Thames water. I will definitely call upon your service again if needed and I will recommend Metro Rod to my friends.

Big Thanks from The Highgate Care Home – Bupa

17th April 2018 - in North London

We as a company, The Highgate Care Home, have used your company on several occasions and have to say that from the initial call to the engineer arriving onsite, your company acts in the most professional way that I would have no hesitation in recommending your company to both my colleagues at Bupa and also to my friends and family. Finally, may I say from my personal experience a big thank you to all at Metro Rod London North sales and the guys on the front line.

Providing Exceptional Levels of Service for Ian Gibbs Estate Management

4th April 2018 - in North London

As Managing Agents of over 6,000 residential properties, we have drain maintenance contracts in place with Metro Rod on some of our larger sites.  In our experience, Metro Rod are a thoroughly professional company which provides an exceptional level of service, both on the ground and from a customer service perspective.  Their prices are competitive, and their staff are knowledgeable and always friendly and courteous.  We will definitely be placing more contracts with Metro Rod, and would not hesitate to highly recommend them.

Enthusiastic, reassuring and capable

30th June 2017 - in North London

This is just a quick note to say thanks for sending Murat round today to sort out my blocked drains. He is a credit to your business: enthusiastic, reassuring and capable. Murat really went above and beyond to deliver a fantastic service in difficult circumstances. I would certainly recommend Metro Rod to others.

Very thorough and helpful

16th June 2017 - in North London

Murat has carried out a very thorough clean and has been very helpful.

Speedy, prompt and thorough

22nd May 2017 - in North London

A very good, speedy, prompt and thorough service. Many Thanks."

Brilliant overall service

8th January 2017 - in North London

We attended a domestic property in Enfield, EN1 a couple of weeks ago. Our customer had a blocked toilet and was hosting a children's birthday party at the time.

We attended within the hour and managed to clear the blockage with the minimum of fuss. Alex wrote into us with some very kind words for our engineer Alan.

"Thank you for the service which you provided this weekend, Alan, your engineer was quick and very efficient with his work and had us back up and running in no time. Brilliant overall service from start to finish".

Well Done Alan

Would not give up

8th January 2017 - in North London

We were recently tasked with a job at the BBC in Borehamwood at very short notice which required the hiring of heavy manhole lifters and the supply of a tanker unit. Due to various obstacles, the job at hand went on all day and by close of play we had completed the work required.

Tom Hanson, the Workplace Manager at Interserve, was onsite with our engineer Ryan Bishop throughout and immediately sent in a sparkling testimonial praising Ryan's performance.

"I would like to say how impressed I was with Ryan today, even though we came across obstacle after obstacle, Ryan would not give up until the job was complete when at times it looked as though we would not be able to complete the works. Ryan worked tirelessly from the minute he arrived on site at 8am until he left at 5pm. Ryan's customer service skills are second to none and I hope that he is given the recognition he deserves from your company. If you have any employee award schemes, I strongly recommend that he is nominated for an award as he is an absolute credit to your team and company".