Enthusiastic, reassuring and capable

30th June 2017 - in North London

This is just a quick note to say thanks for sending Murat round today to sort out my blocked drains. He is a credit to your business: enthusiastic, reassuring and capable. Murat really went above and beyond to deliver a fantastic service in difficult circumstances. I would certainly recommend Metro Rod to others.

Tom

Very thorough and helpful

16th June 2017 - in North London

Murat has carried out a very thorough clean and has been very helpful.

Tim F

Speedy, prompt and thorough

22nd May 2017 - in North London

A very good, speedy, prompt and thorough service. Many Thanks.”

John H

Brilliant overall service

8th January 2017 - in North London

We attended a domestic property in Enfield, EN1 a couple of weeks ago. Our customer had a blocked toilet and was hosting a children’s birthday party at the time.

We attended within the hour and managed to clear the blockage with the minimum of fuss. Alex wrote into us with some very kind words for our engineer Alan.

“Thank you for the service which you provided this weekend, Alan, your engineer was quick and very efficient with his work and had us back up and running in no time. Brilliant overall service from start to finish”.

Well Done Alan

Alex Hoppen

Would not give up

8th January 2017 - in North London

We were recently tasked with a job at the BBC in Borehamwood at very short notice which required the hiring of heavy manhole lifters and the supply of a tanker unit. Due to various obstacles, the job at hand went on all day and by close of play we had completed the work required.

Tom Hanson, the Workplace Manager at Interserve, was onsite with our engineer Ryan Bishop throughout and immediately sent in a sparkling testimonial praising Ryan’s performance.

“I would like to say how impressed I was with Ryan today, even though we came across obstacle after obstacle, Ryan would not give up until the job was complete when at times it looked as though we would not be able to complete the works. Ryan worked tirelessly from the minute he arrived on site at 8am until he left at 5pm. Ryan’s customer service skills are second to none and I hope that he is given the recognition he deserves from your company. If you have any employee award schemes, I strongly recommend that he is nominated for an award as he is an absolute credit to your team and company”.

Tom Hanson - Interserve FM Workplace Manager

Magnificent work

8th January 2017 - in North London

During the summer, we conducted CCTV work at Oakwood Baptist Church in London, N14 which led to authorisation of a large amount of remedial works to the underground drainage system.

The additional work was completed within a week which allowed building works at the church to commence as planned.

The Treasurer of the church emailed with positive feedback, “Magnificent work to the church, we can now get started on the planned building work with delay. Thank you to all of your team for your help”.

Oakwood Baptist Church

Tower Block

8th January 2017 - in North London

We were recently called to a tower block in North London which was being affected by flooding. Our team arrived on site within the hour and diagnosed the issue right away, containing the flood and removing the blockage within a stack pipe.

The building manager sent in a feedback form with high praise for our engineers. “Very thankful that your attendance was so quick – preventing major issues at this site”.

Rydon Maintenance
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