Nathan was called to fix a broken cistern, this was fixed within the hour by fitting a new filler value.
I was very impressed by his excellent plumbing knowledge & very polite well mannered attitude, I would recommend Metro Plumb in the future & definitely use again.
Well done Nathan !
We received some feedback for our engineer Harry today via the National Web Enquiry page managed by our Support Centre.
"He did a top job to unblock my toilet. Great customer service from Harry.
Regards, Jim"
Always a pleasure to receive feedback regarding our engineers and the service they provide to our customers.
Nathan come to our property for a leak under the floorboards. He was efficient and resolved the stressful situation quickly.
He was also very polite, great service.
Thanks to Nathan
I would like to say thank you for the survey today, and to say that your employee Alan was incredibly thorough and professional whilst on site.
On 7th March 2019 Metro Rod installed a new toilet at our home. The 2 engineers John Young and Nathan Cullingford - carried out work with the utmost expertise, speed and courtesy.
We also want to thank Stacy Andrews for all the help. Especially with regards to her liaising with our insurer, Age UK.
We are thrilled with our new toilet which works beautifully. We will not hesitate to recommend Metro Rod to our friends.
Just wanted to give feedback on the service I received form Alan.
Alan come out to fix my blocked sink yesterday at my property in E4, he fixed the problem and was a lovely person just wanted to thank him as we have had loads of people come look at the job and walked away without doing the job taking cash for nothing.
I was recommended Metro Rod by a Plumber called Callum. We had blocked toilet that was back filling. Stacey was super helpful and appointed an engineer the same day. Upon arrival at the property it was not clear where the manhole was, we remembered it was under the decking and Stacey said her team could help to access. She also provided alternative options. In the end in turned out just boxing around the pipes in the toilet needed removing and then the drainage was cleared. Stacey was incredible knowledgeable and the engineer was also great. Never used this company before but definitely will again. The cost was also not extortionate. This company were prompt and honest and super helpful!