Emergency helpline: 0800 66 88 00

We Can Help, Whatever the Drain Emergency

Our reactive and planned services mean we are always on hand when you need us. Our network consists of over 500 trained pump and drainage engineers who are available 24/7/365 across the UK, to support you with your pump and drainage needs.

We specialise in the below common emergency situations:

Flood Emergencies

Flash Floods are a real emergency. They are unpredictable in nature and can occur in a manner of minutes. We have put together some advice to follow if heavy rain means flooding is possible.

If you have a blocked drain in your building, it can be a frustrating and potentially dangerous situation. Here’s a guide on what to do in a blocked drain emergency:

  • Stop using the drain: If the drain is completely blocked, stop using it to avoid making the problem worse. This means not flushing the toilet, not running the sink or shower, and not using any other plumbing fixtures that use the blocked drain.
  • Try to clear the blockage yourself: If the blockage is small and accessible, you may be able to clear it yourself using a plunger or a drain snake. A plunger can help remove blockages caused by debris or a small object that is stuck in the drain. A drain snake is a long, flexible tool that can be inserted into the drain to clear blockages further down the line.
  • Call a professional: If you are unable to clear the blockage yourself or if the blockage is severe, it’s best to call a professional engineer to handle the problem. A Metro Rod engineer has the tools and expertise to identify the cause of the blockage and clear it effectively.
  • Take preventive measures: To prevent future blockages, avoid flushing large or non-biodegradable items down the drain, such as wipes, feminine hygiene products, or grease. You can also use a drain cover or hair catcher to prevent debris from entering the drain.
  • If the blockage is severe and causing water to back up into your home, turn off the main water valve to stop the flow of water and prevent further damage.


We’re experts in flood water extraction, offering a 24/7, 365 days of the year service for when you need it most. Our flood water clean-up is highly efficient, helping you return to normality as quickly as possible. Find out more about our flood water extraction services. 

Is a Blocked Drain an Emergency?

There are a few different types of drainage emergencies that can occur. These include:

  • Flooding due to heavy rains or other natural disasters
  • Sewage backups, and pipe blockages or breaks


While dealing with a flooding emergency, it is essential to move any people or animals out of the area, turn off the power and gas, and then start removing the water. Metro Rod offers Tanker Services for removing wastewater from flooded buildings.

For sewage backups, the main concern is to prevent the spread of contamination, so the area should be cleaned up quickly and properly. Finally, the area should be cordoned off for pipe blockages or breaks, and the water should be shut off to prevent further damage.

Who to Call For a Blocked Outside Drain?

You should call the Metro Rod emergency drainage helpline on 0800 66 88 00 if you have a blocked outside drain. They will be able to assess the situation and provide the necessary repairs or cleaning services to unclog the drain. It is important to call as soon as possible to prevent further damage and avoid potential health risks.

Our UK-based Call Centre is manned by helpful and professional operators, who will assess your call and arrange the assistance you require, as well as provide you with an accurate response time. If your call is an emergency, they will contact your local depot and arrange for an engineer to visit you as quickly as possible.

24 Hour Support – We’re Never Closed

At Metro Rod, we understand that drainage emergencies can happen at any time, day or night. This is why we offer our customers a 24/7 freephone helpline, which is available 365 days a year.

We are available during all public holidays for any drainage emergency you may have. Our reliable engineers will be able to deal with your drainage problems swiftly and friendly manner.

Call our helpline on 0800 66 88 00 or complete an online emergency enquiry click here.

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