Dealing with a blocked drain,or more than one, can be confusing. Is it your responsibility? The council’s? Southern Water’s? Here’s a quick breakdown for the Isle of Wight.
Whose Drain Is It?
- Inside your property boundary (e.g. kitchen sink, toilet, gully): Your responsibility
- Shared pipes or beyond your boundary (e.g. shared lines or neighbour’s drains): Southern Water
- Road or pavement drains: Island Roads
Still not sure? We can help you figure it out.
What to Do First
If just one fixture is slow, try a DIY method like:
- Boiling water
- Baking soda + vinegar
But if you notice:
- Multiple blocked drains
- Pooling water outside
- A strong or unpleasant smell
…then it’s time to call in a professional.
Can You Fix It Today?
Yes, very often! We offer 24/7 emergency call-outs across the Isle of Wight and can usually be with you within a few hours, depending on demand.
What Will It Cost?
If it’s your responsibility, we’ll give you a clear, fair quote—with no hidden fees.
If it turns out to be Southern Water’s or Island Roads’ responsibility, we’ll:
- Help you identify the right authority
- Guide you through the reporting process
- Even help report it for you, if needed
Need Help Now?
- Call us: (01983)654350
- Email: [email protected]
- Book online: www.metrorod.co.uk/local/isle-of-wight