Welcome to Metro Rod (Deeside and North Wales), your local drainage company, on call to homes and businesses in the area 24 hours a day, 365 days a year. We provide services ranging from the simple clearance of blocked drains, to CCTV surveys and excavation services.
You can be assured that we have the expertise required to complete your drainage works to the highest standards. We began trading as Metro Rod (Deeside) in 2006 and have grown year on year to provide the most cost effective, professional and effective solutions to our customers.
Our attentive office based staff can help you to organise an engineer to visit your home or business to clear your blocked drain. We can even put together a CCTV Survey visit to ascertain the exact cause of the blockage with our specialist camera equipment, iTouch systems. For larger scale issues we are able to provide Tanker Services with our range of Tanker fleet vehicles. Along with these we can also offer patch lining, full lining, descaling services and more. Please give us a call to discuss the options available to you. From this call we can help you decide what the best course of action to take will be for your home or business. Take a look at the services we can offer you below;
• Clearing Blocked Drains
• Inspection & CCTV Surveys
• Drain Repair & Excavation
• Pipe Lining & Renovation
• Tanker Services
• Pre-Planned Preventative Maintenance
You can be assured that all our engineers are credited and trained to be on any and every site, for every situation they may encounter. Engineers are in constant contact with our office to keep us updated on progress of works. This in turn means we can keep you, the customer, updated every step of the way. Communication is key here at Metro Rod Deeside & North Wales. We want you to feel assured that any problems will be resolved quickly and efficiently, with minimal disruption to your homes and businesses.
“We have built our reputation on providing excellent communication with our customers keeping them updated every step of the way. We hold a good local standing for providing a reliable and honest service. It is vitally important to us that we can be contacted 24 hrs a day and you will be able to speak to a member of our team.” – Roy Dean, Franchisee
Areas We Cover
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Leave Us Some Feedback
At Metro Rod Deeside North Wales we appreciate feedback from our customers so that we can continue to improve our services. If you have recently had work carried out by Metro Rod Deeside North Wales, please feel free to complete our short survey here. We’re also on Facebook and Google, take a look and please leave us a review!
Read Our Testimonials
Metro Rod Deeside North Wales are dedicated to customer satisfaction. For your peace of mind, why not take a look at our recent testimonials from satisfied customers.
Metro Rod Careers
Looking for your next challenge? Visit our jobs page to see our latest vacancies.
We love to hear from our customers and clients when our engineer have done an excellent job on site. Whether it be a simple blocked drain, a CCTV Survey or larger work involving our Tanker Services.
Anna enquired via our website, stating she had an issue with a blocked drain at her property in Wrexham. We were able to be flexible with getting to site for her, working round her needs and schedule.
The blockage was cleared in no time and we recently received this lovely commendation from her about the engineer who attended, our Senior Engineer, Paul!
"I just wanted to write and say thanks for the efforts Paul went too when he came to work at our house on 8th July.
He went out of his way to do a thorough check of our drainage system, and was friendly and helpful throughout.
Please pass on my personal thanks to him."
No matter your schedule, or whether you're a property or larger business, we have the capability to clear blocked drains in a jiffy!
01244 288809 | 0808 250 9915 | [email protected]
www.metrorod.co.uk/local/deeside-north-wales
Our engineers work hard to make sure their work is completed to highest standard. But, sometimes they really do go above and beyond the call of duty! Whether it's a blockage, a leak or an overflowing manhole, they provide first class service on time, every time!
Take a look at this customer who emailed our office to let us know how amazing our engineer was!
"Your engineer on Friday afternoon was an absolute hero! My mother who lives in Victoria View got into trouble with her car a very kind gentleman from Metro Rod managed to push her up the slope into the car park! Her car decided to stop on the entrance to the car park, he came over tried to start the car. In the end he had to push it into the car park. There would have been a chance of a accident if she rolled back into the main road. He then offered to help her into the lift with her shopping! Because she was a little shaken about what had happened but she was okay. I'm disabled so unable to get down to say thank you to the gentleman, but I could see out of the window. He looked very busy and he got stuck straight back into work! What an asset to your company, not many gentlemen like him around anymore so please thank him!"
Domestic Customer, Wirral
Our engineers are the pride and joy of our work force and we're glad to see their hard work being noticed! If you need a hardworking engineer, don't hesitate to give us a call on the details below to discuss arranging for your own engineer to help with your drainage issues!
We cover North Wales, Chester and Wirral for all domestic and commercial drainage needs. Due to the fact we have engineers based in Llandudno, Chester and Wirral we are able to provide 24/7 drain care and repair wherever you are!
01244 288809 | 0808 208 2620 | [email protected]
www.metrorod.co.uk/local/deeside-north-wales
Domestic Customer - WirralPicture this; you've just got home from work on a Friday evening. You're just about to settle down for the evening. A nice glass of wine, television or a good book. Sounds great doesn't it? What if those relaxing plans came to a halt when you enter your bathroom to find you have a blocked toilet? That's the last thing you need!
Well that's exactly what Phil, a customer in Chester, came across last Friday. When we received his call, we acted quickly to help sort out his blocked toilet! He has this to say;
"Metro Rod Deeside you just saved our Friday night! Absolute legend Dan (and your call centre op who’s name I missed) got here in under 20 mins, fixed our issue in under an hour. Really quick, really professional, top class service with no dramas.. loving your work guys!"
A huge well done to our Service Engineer Dan who attended, you're a credit to the Metro Rod name!
If you think you need us, day or night, we are here for you! call us, email us, however you choose, we'll be there! When things like a blocked toilet happen at your home, you need someone who's going to be there quick. You need someone who's going to be professional and someone who will get the job done with no dramas!
Available 24/7/365 - local engineers helping you, the local community!
0808 250 9915
www.metrorod.co.uk/local/chester
Phil Jones, Domestic Client, Chester"Immediate response, even on a Saturday! Problem quickly sorted. Friendly service - not pushy as some other companies. Would recommend."
Queens Hotel - Chester
Who We Work With
Our Team
ROY DEAN
Managing Director
Roy joined the team in 2012 and has enjoyed success with Metro Rod. Roy has helped build on the reputation of the company enjoying a good working relationship with local councils, schools, hospitals and housing associations. Roy prides himself on being approachable and open to using the latest technology to assist in customer requirements.
RICHARD DRURY
Operations Manager
Richard started with us in 2011 as an engineer but joined the team in the office utilising his knowledge of the drainage industry he now runs our team of engineers, managing their daily work schedules. Richard can also visit sites to meet with customers to discuss their requirements and produce the quotation or given report. Richard has a ‘can do’ approach to work and has a natural aptitude to fixing problems.
CHRIS BOW
Technical Manager
Chris joined the office based team in June 2009. Chris is a valued member of the team and has the skill base to produce very specific reports for customers and has great attention to detail. Chris is more than happy to visit sites for meetings to discuss customer requirements and then implement them. Chris has an excellent knowledge of the drainage industry and can use this knowledge to the customer’s benefit, producing quotations and reports to advise customers on a daily basis.
EACHAN BOYD
Assistant Technical Manager
Eachan originally joined the team back in 2013, she took a few years out to travel the world and is now back with us in the office, she is mainly in charge of dissecting all the information from our engineers and their surveys and creating further recommendations for our clients. She’s also on hand to assist operations and the day to day running of the engineers. Eachan works well under pressure and always approaches her work with an excellent attitude.
NICOLA DUFFIELD
Marketing Manager
Nicola runs all the marketing for the depot, including the websites and social media. Her job is to keep future and current clients updated on the day to day events happening within the business, as well as generating information for new clients who want to use our services. She has a background in sales and marketing.
PHILLIP EVANS
Trainee Technical Assistant
Phill is our newest office recruit. Phill has joined us to assist our Tech Manager, Chris, in the coding of CCTV surveys and producing detailed reports to provide our clients with. Phill has CAD knowledge so he will also assist with producing site plans where needed for our engineers and clients alike. He will also be taking on some admin based works in the office too. We’re happy to welcome him to the Metro Rod family!
PAUL SHONE
Senior Drainage Engineer
Paul joined us in July 2012 and has been an engineer for over 30 years. He has a wealth of experience and has been a great asset to the team, supplying enormous knowledge of the drainage industry. He knows the tricks of the trade and is more than happy to pass his knowledge on to others engineers.
- High-Pressure Water Jetting
- Confined Space
- Working at Heights
- Roads & Street works
- Safe Driving
- CSCS
- IPAF
- Non-License Asbestos
- National Safety Passport
JAYNUS HUGHES
HGV Driver/Drainage Engineer
Jaynus recently joined the team as a Class 2 tanker driver. He has been an excellent addition to the team, rated by both his colleagues and customers alike. Jaynus has a fun attitude but will get stuck in to clear a drain utilising his experience of tankers.
Like all our engineers Jaynus has been DBS checked and has successfully completed training in the following disciplines:
- High Pressure Water Jetting
- Confined Space
- CSCS
- Roads and Streetworks
- Non-License Asbestos
DANNY ROBERTS
Drainage Engineer/Plumbing Technician
Danny has worked since March 2013 and mainly works in the North Wales area. Danny is always keen and has a good customer approach, keeping them informed as work progresses. Danny has an efficient and tidy approach to his work. He is highly qualified and like all our engineers he is DBS checked. He has successfully completed training in the following disciplines:
- High Pressure Water Jetting
- Confined Space
- Roads & Street works
- CSCS
- IPAF
- Non-License Asbestos
JAMIE HARPER
Drainage Engineer/Plumbing Technician
Jamie joined our team following in his Dad Lee’s footsteps into the Metro Rod family. Since joining us he’s come on leaps and bounds and is now one of our most skilled engineers with plans to further his training always on his mind. He’s never one to shy away from learning new skills.
He is highly qualified and like all our engineers he is DBS checked. He has successfully completed training in the following disciplines:
- High Pressure Water Jetting
- Confined Spaces
- Roads & Street Works
- Safe Excavation and Underground Services
- Cable Avoidance
- CSCS
- Safe Driving
- Non-Licence Asbestos
MATTHEW MURTAGH
CCTV Engineer/Drainage Engineer
Matt is highly experienced and part of our CCTV and Survey team and is highly experienced in the use of camera and survey equipment, along with general engineer duties such as High Pressure Water Jetting. Matt is a great addition to our team and we are happy to have him on board!
He is highly qualified and like all our engineers he is DBS checked. He has successfully completed training in the following disciplines:
- High Pressure Water Jetting
- Confined Space
- CSCS
- Non-License Asbestos
MATTHEW TARBUCK
Drainage Engineer
Matt joined the team in 2017, his background is in reactive drainage and so he fit straight into the team. Matt is one of our busiest engineers as he tackles emergency issues that come into the depot on a daily basis. Matt has been DBS checked and has successfully completed training in the following disciplines:
- Confined Spaces
- High Pressure Water Jetting
- Safe Excavation and Underground Services
- Cable Avoidance
- CSCS
- Road & Street Works
- Sentinel Railworks Safety
- Non-License Asbestos
GARY JOY
Drainage Engineer
Gary is one of the newest members of the team, having worked in drainage previously he is highly experienced in all manner of drainage related requirements, from High Pressure Water Jetting to plumbing. Gary is a great addition to our team and we are happy to have him on board!
He is highly qualified and like all our engineers he is DBS checked. He has successfully completed training in the following disciplines:
- High Pressure Water Jetting
- Confined Space
- CSCS
- Non-License Asbestos
COLIN BOW
Excavations Engineer/Drainage Engineer
Colin comes with experience in all disciplines from plumbing to building. He leads our excavations team carrying out underground drain repairs, along with No-Dig technology such as patching and lining. Colin has been DBS checked and has successfully completed training in the following disciplines:
- High Pressure Water Jetting
- Confined Spaces
- CSCS
- Non-License Asbestos
- Safe Excavation and Underground Services
SEAN ROBERTS
Drainage Engineer
Sean is the newest engineer to join the ranks and brings with him a wealth of experience in all disciplines from plumbing and drainage to building. He’s quicklybecome a valuable member of our team, carrying out works from emergency reactive blockages to excavations and lining. Sean has been DBS checked and has successfully completed training in the following disciplines:
- High Pressure Water Jetting
- Confined Spaces
- CSCS
- Non-License Asbestos
SAM MCCARRON
General Assistant
Sam is currently a General Assistant with us here at the depot. He attends sites which require a second man to assist in carrying out works with another qualified engineer. He is currently in the process of gaining his qualifications to become a fully-fledged engineer. Sam is also currently training to take his Class 2 liscence to become our newest Tanker Operative.
Sam has been DBS checked and has successfully completed training in the following disciplines:
- High Pressure Water Jetting
- Confined Spaces
- CSCS
- Non-License Asbestos
DOMINIC HUGHES
General Assistant
Dom is currently a General Assistant with us here at the depot. He attends sites which require a second man to assist in carrying out works with another qualified engineer. He is currently in the process of gaining his qualifications to become a fully-fledged engineer. Dom has been DBS checked and has successfully completed training in the following disciplines:
- High Pressure Water Jetting
- Confined Spaces
- CSCS
- Non-License Asbestos
LEE ROBERTS
General Assistant
Lee is currently our newest General Assistant with us here at the depot. He attends sites which require a second man to assist in carrying out works with another qualified engineer. He is currently in the process of gaining his qualifications to become a fully-fledged engineer.
Lee has been DBS checked and has successfully completed training in the following disciplines:
- High Pressure Water Jetting
- Confined Spaces
- CSCS
- Non-License Asbestos
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